What users are saying about
95 Ratings
81 Ratings
95 Ratings
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Score 8.2 out of 100
81 Ratings
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Score 8.6 out of 100

Feature Set Ratings

    Project Management

    8.2

    Bitrix24

    82%

    Sage CRM

    Feature Set Not Supported
    N/A
    Bitrix24 ranks higher in 7/7 features

    Task Management

    8.4
    84%
    19 Ratings
    N/A
    0 Ratings

    Gantt Charts

    7.9
    79%
    15 Ratings
    N/A
    0 Ratings

    Scheduling

    8.2
    82%
    16 Ratings
    N/A
    0 Ratings

    Workflow Automation

    8.5
    85%
    16 Ratings
    N/A
    0 Ratings

    Mobile Access

    7.9
    79%
    19 Ratings
    N/A
    0 Ratings

    Search

    7.6
    76%
    17 Ratings
    N/A
    0 Ratings

    Visual planning tools

    8.6
    86%
    17 Ratings
    N/A
    0 Ratings

    Communication

    8.2

    Bitrix24

    82%

    Sage CRM

    Feature Set Not Supported
    N/A
    Bitrix24 ranks higher in 8/8 features

    Chat

    8.6
    86%
    19 Ratings
    N/A
    0 Ratings

    Notifications

    8.1
    81%
    19 Ratings
    N/A
    0 Ratings

    Discussions

    8.5
    85%
    18 Ratings
    N/A
    0 Ratings

    Surveys

    8.9
    89%
    13 Ratings
    N/A
    0 Ratings

    Internal knowledgebase

    7.9
    79%
    16 Ratings
    N/A
    0 Ratings

    Integrates with GoToMeeting

    7.9
    79%
    8 Ratings
    N/A
    0 Ratings

    Integrates with Gmail and Google Hangouts

    7.7
    77%
    11 Ratings
    N/A
    0 Ratings

    Integrates with Outlook

    8.2
    82%
    10 Ratings
    N/A
    0 Ratings

    File Sharing & Management

    8.1

    Bitrix24

    81%

    Sage CRM

    Feature Set Not Supported
    N/A
    Bitrix24 ranks higher in 8/8 features

    Versioning

    8.0
    80%
    16 Ratings
    N/A
    0 Ratings

    Video files

    8.1
    81%
    14 Ratings
    N/A
    0 Ratings

    Audio files

    7.7
    77%
    13 Ratings
    N/A
    0 Ratings

    Document collaboration

    8.6
    86%
    20 Ratings
    N/A
    0 Ratings

    Access control

    8.0
    80%
    18 Ratings
    N/A
    0 Ratings

    Advanced security features

    7.7
    77%
    16 Ratings
    N/A
    0 Ratings

    Integrates with Google Drive

    8.6
    86%
    15 Ratings
    N/A
    0 Ratings

    Device sync

    8.6
    86%
    16 Ratings
    N/A
    0 Ratings

    Sales Force Automation

    Bitrix24

    Feature Set Not Supported
    N/A
    8.8

    Sage CRM

    88%
    Sage CRM ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    9.0
    90%
    17 Ratings

    Workflow management

    N/A
    0 Ratings
    8.6
    86%
    16 Ratings

    Territory management

    N/A
    0 Ratings
    8.6
    86%
    17 Ratings

    Opportunity management

    N/A
    0 Ratings
    8.9
    89%
    17 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    9.0
    90%
    16 Ratings

    Contract management

    N/A
    0 Ratings
    8.6
    86%
    14 Ratings

    Quote & order management

    N/A
    0 Ratings
    9.0
    90%
    16 Ratings

    Interaction tracking

    N/A
    0 Ratings
    9.2
    92%
    16 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    8.7
    87%
    16 Ratings

    Customer Service & Support

    Bitrix24

    Feature Set Not Supported
    N/A
    8.2

    Sage CRM

    82%
    Sage CRM ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    8.1
    81%
    16 Ratings

    Call center management

    N/A
    0 Ratings
    8.2
    82%
    15 Ratings

    Help desk management

    N/A
    0 Ratings
    8.3
    83%
    14 Ratings

    Marketing Automation

    Bitrix24

    Feature Set Not Supported
    N/A
    8.8

    Sage CRM

    88%
    Sage CRM ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    8.9
    89%
    16 Ratings

    Email marketing

    N/A
    0 Ratings
    8.7
    87%
    15 Ratings

    CRM Project Management

    Bitrix24

    Feature Set Not Supported
    N/A
    9.1

    Sage CRM

    91%
    Sage CRM ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    9.0
    90%
    16 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    9.0
    90%
    15 Ratings

    Reporting

    N/A
    0 Ratings
    9.2
    92%
    13 Ratings

    CRM Reporting & Analytics

    Bitrix24

    Feature Set Not Supported
    N/A
    8.6

    Sage CRM

    86%
    Sage CRM ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    8.7
    87%
    16 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    8.4
    84%
    16 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.7
    87%
    17 Ratings

    Customization

    Bitrix24

    Feature Set Not Supported
    N/A
    8.6

    Sage CRM

    86%
    Sage CRM ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    8.6
    86%
    17 Ratings

    Custom objects

    N/A
    0 Ratings
    8.5
    85%
    16 Ratings

    Scripting environment

    N/A
    0 Ratings
    9.0
    90%
    16 Ratings

    API for custom integration

    N/A
    0 Ratings
    8.3
    83%
    14 Ratings

    Security

    Bitrix24

    Feature Set Not Supported
    N/A
    8.7

    Sage CRM

    87%
    Sage CRM ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    8.7
    87%
    17 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.7
    87%
    13 Ratings

    Social CRM

    Bitrix24

    Feature Set Not Supported
    N/A
    9.4

    Sage CRM

    94%
    Sage CRM ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    9.5
    95%
    13 Ratings

    Social engagement

    N/A
    0 Ratings
    9.3
    93%
    13 Ratings

    Integrations with 3rd-party Software

    Bitrix24

    Feature Set Not Supported
    N/A
    9.0

    Sage CRM

    90%
    Sage CRM ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    9.1
    91%
    14 Ratings

    Compensation management

    N/A
    0 Ratings
    8.9
    89%
    12 Ratings

    Platform

    Bitrix24

    Feature Set Not Supported
    N/A
    7.7

    Sage CRM

    77%
    Sage CRM ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    7.7
    77%
    16 Ratings

    Attribute Ratings

    • Bitrix24 is rated higher in 1 area: Support Rating
    • Sage CRM is rated higher in 2 areas: Likelihood to Recommend, Usability

    Likelihood to Recommend

    8.2

    Bitrix24

    82%
    20 Ratings
    8.9

    Sage CRM

    89%
    28 Ratings

    Likelihood to Renew

    Bitrix24

    N/A
    0 Ratings
    5.1

    Sage CRM

    51%
    11 Ratings

    Usability

    8.2

    Bitrix24

    82%
    7 Ratings
    8.9

    Sage CRM

    89%
    11 Ratings

    Performance

    Bitrix24

    N/A
    0 Ratings
    8.2

    Sage CRM

    82%
    2 Ratings

    Support Rating

    8.2

    Bitrix24

    82%
    7 Ratings
    7.9

    Sage CRM

    79%
    8 Ratings

    In-Person Training

    Bitrix24

    N/A
    0 Ratings
    7.0

    Sage CRM

    70%
    1 Rating

    Implementation Rating

    Bitrix24

    N/A
    0 Ratings
    8.0

    Sage CRM

    80%
    2 Ratings

    Likelihood to Recommend

    Bitrix24

    One application unifies the entire sales cycle from leads to collaborating with internal team members. Why use 3, 4, or 5 programs, just use one. Yes, it might not always be the fastest, but when you don't need to switch from one application to the next, in the end, you are saving some time. If you also use Google Drive, you can share files with this program too. If you also need to track time for projects or with clients, this has a time tracking feature too. The visuals in Bitrix24 are awesome, if you like to see projects, plans, team's tasks visually, this is for you!
    Read full review

    Sage

    as it is a very flexible software that can be adapted to any business model, other functions human resource management, manufacturing and supply chain planning, all these functions are housed in a highly technological interface. I liked this system because it made automating accounts payable so much easier.the control of the basic accounting of any type of company
    Read full review

    Pros

    Bitrix24

    • Huge opportunities for customization, integration with other services. Easy search for solutions to setup questions.
    • The ability to write letters directly from the system with the help of a binding for working mail.
    • The presence of an application for Android. This helps to get access anywhere.
    Read full review

    Sage

    • When in client profile, it is very intuitive, allowing you to easily transcribe notes in the clients profile.
    • Sage allows 3rd party plugins, so if you utilize a particular phone services or would like to import something as simple as google drive, its compatible.
    Read full review

    Cons

    Bitrix24

    • It's user interface can use some work. Although it doesn't take as long as some other software to learn, there is still a bit of a learning curve when it comes to day to day usage.
    • Bitrix offers a lot of features. It would be nice to have those features laid out in an easier-to-read layout, versus the long list at the side of the page.
    • It's mobile app functionality is quite limited. It can be difficult to work with other team members, solely off of their mobile app.
    Read full review

    Sage

    • Reliance on Apache Tomcat causes a lot of headaches. There are common issues trying to start up the server, resulting from Apache Tomcat misconfigurations, or Java. Some forum posts on Sage City address common issues, but digging into server logs seems to be an often occurrence.
    • Support is somewhat lacking, less user install base means error messages are sometimes hard to find quick answers for. Most of the knowledge found on the internet is in the Sage City forum.
    • Integration with Microsoft 365 causes you to have to turn off some security features. This will result in your 365 tenants running lower security standards than recommended, it may put you at risk for targeted attacks.
    Read full review

    Pricing Details

    Bitrix24

    Starting Price

    $49 per month 5 Users

    Editions & Modules

    Bitrix24 editions and modules pricing
    EditionModules
    BASIC$49.001
    STANDARD$99.002
    PROFESSIONAL$199.003
    Enterprise$399.004
    Enterprise 250$399.005
    Enterprise 500$639.006
    Enterprise 1000$799.007

    Footnotes

    1. per month 5 Users
    2. per month 50 Users
    3. per month 100 Users
    4. per month 250 Users
    5. per month 250 Users
    6. per month 500 Users
    7. per month 1000 Users

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Price per month when paying for 1 year.

    Sage CRM

    Starting Price

    $33 per month

    Editions & Modules

    Sage CRM editions and modules pricing
    EditionModules
    Sage CRM (on premise)1
    Sage CRM (cloud)$452

    Footnotes

    1. Lifetime License per Seat
    2. Per User per Month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Tiered pricing is available for multiple users.

    Likelihood to Renew

    Bitrix24

    No answers on this topic

    Sage

    There are really no other words to say, it is a very easy to use application that is more straightforward and has provided better results with the bulk of features that appeal to a very broad amount of users. There may be other CRM platforms out there that are more prevalent, but I have found them to be much more clunky and less intuitive than Sage CRM.
    Read full review

    Usability

    Bitrix24

    This application is a complete scam and way over priced for what you are getting. They are filled full of false advertising and false statements regarding integrations. They claim to integrate with quickbooks and they DO NOT. This software accomplished nothing but making our day to day lives more difficult and wasted months of our time attempting to build out.
    Read full review

    Sage

    Excellent integration with the most important social networks (LinkedIn, Facebook and Twitter) to get leads. The mobile app is quite useful for speeding up the tasks at hand and not relying on the computer or being in the office to get them done.
    Read full review

    Performance

    Bitrix24

    No answers on this topic

    Sage

    Sage works very quickly based on the network you are using it on. It is internet based so if your network is slow, it will perform slowly. Reports seem to run reasonably fast, if there is too much information it is trying to populate that could slow it down a little. When Sage CRM is integrated with a Sage ERP product it doesn't tend to slow down either system at all
    Read full review

    Support Rating

    Bitrix24

    It comes with a lot of features for managing customers relation for making a dynamic marketing strategy. Sharing and attaching any type of file makes our work much easier for our portfolio. I personally don’t like its customer service that needs to be vigilant and should know the way they should treat their clients
    Read full review

    Sage

    Support team is really slow and they need to work on this really. Sometimes it takes days to resolve a simple query and there is no way to get it expedited. Rest the product is is amazing but the team should look into the costumer support and get it working
    Read full review

    In-Person Training

    Bitrix24

    No answers on this topic

    Sage

    Most training would come after a upgrade. Otherwise we would self teach new employees. Training was with a Sage Software partner SWK technologies.
    Read full review

    Implementation Rating

    Bitrix24

    No answers on this topic

    Sage

    The implementation and upgrades were rather quick and straight forward. Attempting to link Sage CRM with Sage 100 ERP however was a nightmare and will be avoided by us in the future due to numerous issues.
    Read full review

    Alternatives Considered

    Bitrix24

    We went with Bitrix because it avoided the per seat cost of large sales teams. We discovered you get what you pay for. We wasted $800 given their no refund policy, but more importantly lost 3 months of quality sales management
    Read full review

    Sage

    Whilst SAGE CRM was selected around 10 years ago and we became a partner, the main contenders would have been at the time Sales Logix and MS CRM 4.0. However, we had extensive experience of the mid-market CRM's and decided on SAGE CRM since it had a clean, easy to understand interface and importantly offered both workflow automation and Self Service capability, all of which across both the Case and Sales and Marketing functionality was seamless and saved time. As it was pure browser based, access was from anywhere we wanted. In my view, SAGE CRM still stacks up well against all the other mid-market CRM systems and offers good value for money, but more importantly, it is an easy to operate and customisable solution which user like. Again, we can teach administration users very quickly to support and customise themselves since the admin. function are clear as well.
    Read full review

    Return on Investment

    Bitrix24

    • It definitely has a positive impact as it helps with collaboration and improves data health.
    • Overall it reduces time and speeds up the processes and helps achieve more in the less time.
    • It has helped target the right customers and the success ration or the success rate has gone up when we have sent out marketing campaigns.
    Read full review

    Sage

    • It is very affordable in pricing, compared to competitors
    • Lead management and convertion into prospects is also a very easy process
    • Lead capture from web pages should be available, and better ways to capture leads from tradeshows by uploading directly from scanned business cards
    Read full review

    Screenshots

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