What users are saying about
37 Ratings
53 Ratings
37 Ratings
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Score 7.5 out of 100
53 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Bitrix24

Bitrix24 is well suited for any organization that needs a project management tool that can grow with them. I cannot stress this enough! This software works for startups and large organizations! That's important considering the learning curve, and the amount of time that it takes to set up a company-wide software. The software is set up to support all internal teams, as well as have folders/tasks specifically for dedicated teams (ie- executives, marketing, etc). The approvals process also helps managers to track each step of the way.Bitrix24 may not be well suited for an organization that is looking for a quick-to-use, temporary project management solution. Its layout is very detailed and requires a commitment to not only learn how to use but to manage. This may not be great for someone who is looking solely for a task manager.
Anonymous | TrustRadius Reviewer

Sage CRM

Only having one primary contact can cause issues for companies who are more specialized and custom. We deal with many people throughout the company so this can cause issues on trying to figure out who to contact. Creating advanced custom screens are also rather complicated and many times would require outside work to complete.For retail it is much more simplistic and easy to use. Storing all customer information along with communication info is simple.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Bitrix24
7.8
Sage CRM
Task Management
Bitrix24
8.9
Sage CRM
Gantt Charts
Bitrix24
8.5
Sage CRM
Scheduling
Bitrix24
7.9
Sage CRM
Workflow Automation
Bitrix24
8.0
Sage CRM
Mobile Access
Bitrix24
6.2
Sage CRM
Search
Bitrix24
7.3
Sage CRM
Visual planning tools
Bitrix24
7.7
Sage CRM

Communication

Bitrix24
8.0
Sage CRM
Chat
Bitrix24
8.1
Sage CRM
Notifications
Bitrix24
6.7
Sage CRM
Discussions
Bitrix24
8.6
Sage CRM
Surveys
Bitrix24
7.4
Sage CRM
Internal knowledgebase
Bitrix24
8.1
Sage CRM
Integrates with GoToMeeting
Bitrix24
9.0
Sage CRM
Integrates with Gmail and Google Hangouts
Bitrix24
7.4
Sage CRM
Integrates with Outlook
Bitrix24
8.4
Sage CRM

File Sharing & Management

Bitrix24
7.0
Sage CRM
Versioning
Bitrix24
7.0
Sage CRM
Video files
Bitrix24
5.7
Sage CRM
Audio files
Bitrix24
5.4
Sage CRM
Document collaboration
Bitrix24
7.6
Sage CRM
Access control
Bitrix24
7.6
Sage CRM
Advanced security features
Bitrix24
7.4
Sage CRM
Integrates with Google Drive
Bitrix24
7.7
Sage CRM
Device sync
Bitrix24
7.5
Sage CRM

Sales Force Automation

Bitrix24
Sage CRM
9.5
Customer data management / contact management
Bitrix24
Sage CRM
10.0
Workflow management
Bitrix24
Sage CRM
10.0
Territory management
Bitrix24
Sage CRM
10.0
Opportunity management
Bitrix24
Sage CRM
10.0
Integration with email client (e.g., Outlook or Gmail)
Bitrix24
Sage CRM
10.0
Contract management
Bitrix24
Sage CRM
5.6
Quote & order management
Bitrix24
Sage CRM
10.0
Interaction tracking
Bitrix24
Sage CRM
10.0
Channel / partner relationship management
Bitrix24
Sage CRM
10.0

Customer Service & Support

Bitrix24
Sage CRM
10.0
Case management
Bitrix24
Sage CRM
10.0
Call center management
Bitrix24
Sage CRM
10.0
Help desk management
Bitrix24
Sage CRM
10.0

Marketing Automation

Bitrix24
Sage CRM
10.0
Lead management
Bitrix24
Sage CRM
10.0
Email marketing
Bitrix24
Sage CRM
10.0

CRM Project Management

Bitrix24
Sage CRM
10.0
Task management
Bitrix24
Sage CRM
10.0
Billing and invoicing management
Bitrix24
Sage CRM
10.0
Reporting
Bitrix24
Sage CRM
10.0

CRM Reporting & Analytics

Bitrix24
Sage CRM
10.0
Forecasting
Bitrix24
Sage CRM
10.0
Pipeline visualization
Bitrix24
Sage CRM
10.0
Customizable reports
Bitrix24
Sage CRM
10.0

Customization

Bitrix24
Sage CRM
10.0
Custom fields
Bitrix24
Sage CRM
10.0
Custom objects
Bitrix24
Sage CRM
10.0
Scripting environment
Bitrix24
Sage CRM
10.0
API for custom integration
Bitrix24
Sage CRM
10.0

Security

Bitrix24
Sage CRM
10.0
Single sign-on capability
Bitrix24
Sage CRM
10.0
Role-based user permissions
Bitrix24
Sage CRM
10.0

Social CRM

Bitrix24
Sage CRM
10.0
Social data
Bitrix24
Sage CRM
10.0
Social engagement
Bitrix24
Sage CRM
10.0

Integrations with 3rd-party Software

Bitrix24
Sage CRM
10.0
Marketing automation
Bitrix24
Sage CRM
10.0
Compensation management
Bitrix24
Sage CRM
10.0

Platform

Bitrix24
Sage CRM
10.0
Mobile access
Bitrix24
Sage CRM
10.0

Pros

Bitrix24

  • Huge opportunities for customization, integration with other services. Easy search for solutions to setup questions.
  • The ability to write letters directly from the system with the help of a binding for working mail.
  • The presence of an application for Android. This helps to get access anywhere.
Oleg Galimov | TrustRadius Reviewer

Sage CRM

  • SAGE CRM is a very clean and easy to use interface and easy to navigate around. Users seem to instantly understand with very little training where they are in the system, which is not always true of other system we have used in the past. The Key sometimes is removing 'clutter' for that user.
  • Sales and Sales Manager tend to find it is very intuitive and since it is flexibly with its design, we have created various extra option to improve sales peoples management of Contracts, Events and even Samples, saving and eliminating multiple spreadsheets.
  • Case Management and workflow capabilities together with the ability to offer Self Service and embed into your website has been very powerful and a number of client have found this can save them tremendous time. Adding in automatic notifications through a powerful workflow capability can save hours of time for the Users
  • Flexible Reporting using a wizard approach means that the system is easy to train on and for users we find that they embrace this even more since they feel an ownership for the CRM system, something that all CRM User aspire too.
  • Flexible licencing and Editions. Not always well known, but SAGE CRM has two editions (somewhat confusing) the Cloud or SAGE CRM.com doest use the same naming convention, but these are Standard And Advanced Editions. However, in particular, there is a Concurrent Licence option, albeit at a premium, but we once saved a client over £14000 on a 50 user system when they migrated to SAGE CRM Concurrent from their existing Named Licence CRM system, paying for the complete migration in year One
Gary Perkins | TrustRadius Reviewer

Cons

Bitrix24

  • Malfunctions
  • System impediments of leads
  • Technical support is not competent
  • No sync with mobile app
  • Confusing interface takes time to sort out
  • For the sales department, the system is badly sharpened - managers do not need to enter information in 2-3 clicks
Владимир Пахомчик | TrustRadius Reviewer

Sage CRM

  • One of the areas that Sage CRM is different is the way that Appointments and Tasks are delivered to the user in the interface. This presents a challenge in the way that most people utilize a Calendar in their daily execution. Many companies want to see a color coded Calendar for multiple team members and this is provided through a 3rd party.
  • Executing workflow through the mobile device is another area that users have requested. With such a strong workflow and escalation engine extending to the mobile interface would be groundbreaking in the CRM industry.
  • The data loading tools also need some work. In today's world we often extend the platform for unique entities and today we use 3rd party tools for any data migration besides basic customer and contact information.
Danny Estrada | TrustRadius Reviewer

Likelihood to Renew

Bitrix24

No score
No answers yet
No answers on this topic

Sage CRM

Sage CRM 5.1
Based on 11 answers
There are really no other words to say, it is a very easy to use application that is more straightforward and has provided better results with the bulk of features that appeal to a very broad amount of users. There may be other CRM platforms out there that are more prevalent, but I have found them to be much more clunky and less intuitive than Sage CRM.
Anonymous | TrustRadius Reviewer

Usability

Bitrix24

No score
No answers yet
No answers on this topic

Sage CRM

Sage CRM 8.3
Based on 3 answers
I think it is intuitive, easy to customize and easy to learn
Kari-Ann B. Ryan | TrustRadius Reviewer

Performance

Bitrix24

No score
No answers yet
No answers on this topic

Sage CRM

Sage CRM 8.2
Based on 1 answer
Sage works very quickly based on the network you are using it on. It is internet based so if your network is slow, it will perform slowly. Reports seem to run reasonably fast, if there is too much information it is trying to populate that could slow it down a little. When Sage CRM is integrated with a Sage ERP product it doesn't tend to slow down either system at all
Kari-Ann B. Ryan | TrustRadius Reviewer

In-Person Training

Bitrix24

No score
No answers yet
No answers on this topic

Sage CRM

Sage CRM 7.0
Based on 1 answer
Most training would come after a upgrade. Otherwise we would self teach new employees. Training was with a Sage Software partner SWK technologies.
Anonymous | TrustRadius Reviewer

Implementation Rating

Bitrix24

No score
No answers yet
No answers on this topic

Sage CRM

Sage CRM 8.0
Based on 1 answer
The implementation and upgrades were rather quick and straight forward.Attempting to link Sage CRM with Sage 100 ERP however was a nightmare and will be avoided by us in the future due to numerous issues.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Bitrix24

Bitrix stacks up beautifully and goes beyond others in certain features. Just like any other software it has its own pros and cons but overall is an excellent software to work on if it can satisfy majority of your needs. Overall it can do very well with just a few minor improvements and more exposure in the corporate world.
Anonymous | TrustRadius Reviewer

Sage CRM

I have evaluated and implemented MS Dynamics CRM from a business perspective, and more recently Salesforce.com CRM as an administarator. Sage was more intuitive than Salesforce, and also less expensice than both of them. At that time, I used Sage CRM because the company I was working with had purchased Sage ERP. However, they never implemented it, but I did implement Sage CRM almost by myself. It is a great tool to manage sales process and marketing campaigns.
Luis Brea | TrustRadius Reviewer

Return on Investment

Bitrix24

  • Positive impact: very easy and fast deployment on cloud version. Very low investment to set up and start to use. Chance to test the product before start paying to use it.
  • Positive impact: ease of use and intuitive system (no need to train users to perform basic tasks). People started to obtain benefits very quickly.
  • Positive impact: free version up to 12 users/low price for additional users and/or other paid packages.
Luciano Gardesani Marques | TrustRadius Reviewer

Sage CRM

  • Allowed managers to have visibility into salesperson pipelines with far less communication and time spent by all.
  • Allowed more predicative information on where the business is from a pipeline perspective so we can predict future business and resource requirements.
  • Allowed us to manage our customer support more effectively with less staff and allows cases and information to be passed from one staff member to another easily.
Glen Mund | TrustRadius Reviewer

Pricing Details

Bitrix24

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Bitrix24 Editions & Modules

Additional Pricing Details

Sage CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Sage CRM Editions & Modules

On-premise Edition
Sage CRM (on premise)1
  1. Lifetime License per Seat
SaaS Edition
Sage CRM (cloud)$451
  1. Per User per Month
Additional Pricing Details
Tiered pricing is available for multiple users.

Rating Summary

Likelihood to Recommend

Bitrix24
6.9
Sage CRM
9.0

Likelihood to Renew

Bitrix24
Sage CRM
5.1

Usability

Bitrix24
Sage CRM
8.3

Performance

Bitrix24
Sage CRM
8.2

In-Person Training

Bitrix24
Sage CRM
7.0

Implementation Rating

Bitrix24
Sage CRM
8.0

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