What users are saying about
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61 Ratings
62 Ratings

Bitrix24

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61 Ratings
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Score 7.8 out of 100
62 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Bitrix24

One application unifies the entire sales cycle from leads to collaborating with internal team members. Why use 3, 4, or 5 programs, just use one. Yes, it might not always be the fastest, but when you don't need to switch from one application to the next, in the end, you are saving some time.If you also use Google Drive, you can share files with this program too. If you also need to track time for projects or with clients, this has a time tracking feature too. The visuals in Bitrix24 are awesome, if you like to see projects, plans, team's tasks visually, this is for you!
Sanjit Mandal | TrustRadius Reviewer

Sage CRM

Only having one primary contact can cause issues for companies who are more specialized and custom. We deal with many people throughout the company so this can cause issues on trying to figure out who to contact. Creating advanced custom screens are also rather complicated and many times would require outside work to complete.For retail it is much more simplistic and easy to use. Storing all customer information along with communication info is simple.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Bitrix24
7.5
Sage CRM
Task Management
Bitrix24
7.9
Sage CRM
Gantt Charts
Bitrix24
7.5
Sage CRM
Scheduling
Bitrix24
7.3
Sage CRM
Workflow Automation
Bitrix24
7.7
Sage CRM
Mobile Access
Bitrix24
6.9
Sage CRM
Search
Bitrix24
7.3
Sage CRM
Visual planning tools
Bitrix24
7.7
Sage CRM

Communication

Bitrix24
7.6
Sage CRM
Chat
Bitrix24
7.6
Sage CRM
Notifications
Bitrix24
7.5
Sage CRM
Discussions
Bitrix24
7.9
Sage CRM
Surveys
Bitrix24
8.3
Sage CRM
Internal knowledgebase
Bitrix24
7.5
Sage CRM
Integrates with GoToMeeting
Bitrix24
7.1
Sage CRM
Integrates with Gmail and Google Hangouts
Bitrix24
7.1
Sage CRM
Integrates with Outlook
Bitrix24
7.4
Sage CRM

File Sharing & Management

Bitrix24
7.6
Sage CRM
Versioning
Bitrix24
7.5
Sage CRM
Video files
Bitrix24
7.1
Sage CRM
Audio files
Bitrix24
7.5
Sage CRM
Document collaboration
Bitrix24
7.9
Sage CRM
Access control
Bitrix24
7.6
Sage CRM
Advanced security features
Bitrix24
7.3
Sage CRM
Integrates with Google Drive
Bitrix24
7.9
Sage CRM
Device sync
Bitrix24
8.0
Sage CRM

Sales Force Automation

Bitrix24
Sage CRM
10.0
Customer data management / contact management
Bitrix24
Sage CRM
10.0
Workflow management
Bitrix24
Sage CRM
10.0
Territory management
Bitrix24
Sage CRM
10.0
Opportunity management
Bitrix24
Sage CRM
10.0
Integration with email client (e.g., Outlook or Gmail)
Bitrix24
Sage CRM
10.0
Contract management
Bitrix24
Sage CRM
10.0
Quote & order management
Bitrix24
Sage CRM
10.0
Interaction tracking
Bitrix24
Sage CRM
10.0
Channel / partner relationship management
Bitrix24
Sage CRM
10.0

Customer Service & Support

Bitrix24
Sage CRM
10.0
Case management
Bitrix24
Sage CRM
10.0
Call center management
Bitrix24
Sage CRM
10.0
Help desk management
Bitrix24
Sage CRM
10.0

Marketing Automation

Bitrix24
Sage CRM
10.0
Lead management
Bitrix24
Sage CRM
10.0
Email marketing
Bitrix24
Sage CRM
10.0

CRM Project Management

Bitrix24
Sage CRM
10.0
Task management
Bitrix24
Sage CRM
10.0
Billing and invoicing management
Bitrix24
Sage CRM
10.0
Reporting
Bitrix24
Sage CRM
10.0

CRM Reporting & Analytics

Bitrix24
Sage CRM
10.0
Forecasting
Bitrix24
Sage CRM
10.0
Pipeline visualization
Bitrix24
Sage CRM
10.0
Customizable reports
Bitrix24
Sage CRM
10.0

Customization

Bitrix24
Sage CRM
9.5
Custom fields
Bitrix24
Sage CRM
10.0
Custom objects
Bitrix24
Sage CRM
9.0
Scripting environment
Bitrix24
Sage CRM
9.0
API for custom integration
Bitrix24
Sage CRM
10.0

Security

Bitrix24
Sage CRM
10.0
Single sign-on capability
Bitrix24
Sage CRM
10.0
Role-based user permissions
Bitrix24
Sage CRM
10.0

Social CRM

Bitrix24
Sage CRM
9.5
Social data
Bitrix24
Sage CRM
9.0
Social engagement
Bitrix24
Sage CRM
10.0

Integrations with 3rd-party Software

Bitrix24
Sage CRM
10.0
Marketing automation
Bitrix24
Sage CRM
10.0
Compensation management
Bitrix24
Sage CRM
10.0

Platform

Bitrix24
Sage CRM
9.0
Mobile access
Bitrix24
Sage CRM
9.0

Pros

Bitrix24

  • The internal HR manager in Bitrix24 does not allow us to create sufficiently structured graphical lists of all absences that each employee has taken during his career within the company, and of all accessibility requests by employees to access some limited functionalities within the service.
  • When it comes to group management work, it has been good to be able to identify elements within the service that remain oriented to business processes, such as the specialized area of web sales. Based on that, Bitrix24 is a good service to be able to manage business directly and to bring in leads on an ongoing basis, while still having positive results.
  • It is well known that despite being a sales and CRM service, Bitrix24 has enough features to be able to plan projects of different scopes. Each of the project setup operations that can be executed within the Bitrix24 platform are accurate, or at least seem better and more streamlined than with any other service we've had the opportunity to test.
  • Bitrix24 automates the execution of administrative dynamics to optimize the overall sales force level, thus leading to better level transactions within the sales modalities, and by integrating Bitrix24 with other sales services, it is possible to mobilize the documents of operations performed from one service to another.
  • It can also be used to increase the quality level of the technical support operations that our support staff manages, as it allows for reviews of each support session, in order to evaluate the technician in question who is talking to customers while he is working in real time.
  • In the case of managing crossover operations, we believe that Bitrix24 offers a good level of analysis for such crossovers, even when you need to work surprisingly with charts of various shapes that require a large number of crossovers. This information on graphs and reports coming from Bitrix24 is very easy to configure to match the technical formats or general aspects of any other CRM, without losing the quality of the work.
Susan Everett | TrustRadius Reviewer

Sage CRM

  • SAGE CRM is a very clean and easy to use interface and easy to navigate around. Users seem to instantly understand with very little training where they are in the system, which is not always true of other system we have used in the past. The Key sometimes is removing 'clutter' for that user.
  • Sales and Sales Manager tend to find it is very intuitive and since it is flexibly with its design, we have created various extra option to improve sales peoples management of Contracts, Events and even Samples, saving and eliminating multiple spreadsheets.
  • Case Management and workflow capabilities together with the ability to offer Self Service and embed into your website has been very powerful and a number of client have found this can save them tremendous time. Adding in automatic notifications through a powerful workflow capability can save hours of time for the Users
  • Flexible Reporting using a wizard approach means that the system is easy to train on and for users we find that they embrace this even more since they feel an ownership for the CRM system, something that all CRM User aspire too.
  • Flexible licencing and Editions. Not always well known, but SAGE CRM has two editions (somewhat confusing) the Cloud or SAGE CRM.com doest use the same naming convention, but these are Standard And Advanced Editions. However, in particular, there is a Concurrent Licence option, albeit at a premium, but we once saved a client over £14000 on a 50 user system when they migrated to SAGE CRM Concurrent from their existing Named Licence CRM system, paying for the complete migration in year One
Gary Perkins | TrustRadius Reviewer

Cons

Bitrix24

  • It's user interface can use some work. Although it doesn't take as long as some other software to learn, there is still a bit of a learning curve when it comes to day to day usage.
  • Bitrix offers a lot of features. It would be nice to have those features laid out in an easier-to-read layout, versus the long list at the side of the page.
  • It's mobile app functionality is quite limited. It can be difficult to work with other team members, solely off of their mobile app.
Anonymous | TrustRadius Reviewer

Sage CRM

  • One of the areas that Sage CRM is different is the way that Appointments and Tasks are delivered to the user in the interface. This presents a challenge in the way that most people utilize a Calendar in their daily execution. Many companies want to see a color coded Calendar for multiple team members and this is provided through a 3rd party.
  • Executing workflow through the mobile device is another area that users have requested. With such a strong workflow and escalation engine extending to the mobile interface would be groundbreaking in the CRM industry.
  • The data loading tools also need some work. In today's world we often extend the platform for unique entities and today we use 3rd party tools for any data migration besides basic customer and contact information.
Danny Estrada | TrustRadius Reviewer

Likelihood to Renew

Bitrix24

No score
No answers yet
No answers on this topic

Sage CRM

Sage CRM 5.1
Based on 11 answers
There are really no other words to say, it is a very easy to use application that is more straightforward and has provided better results with the bulk of features that appeal to a very broad amount of users. There may be other CRM platforms out there that are more prevalent, but I have found them to be much more clunky and less intuitive than Sage CRM.
Anonymous | TrustRadius Reviewer

Usability

Bitrix24

Bitrix24 7.7
Based on 10 answers
This application is a complete scam and way over priced for what you are getting. They are filled full of false advertising and false statements regarding integrations. They claim to integrate with quickbooks and they DO NOT. This software accomplished nothing but making our day to day lives more difficult and wasted months of our time attempting to build out.
Lee holter | TrustRadius Reviewer

Sage CRM

Sage CRM 10.0
Based on 4 answers
Helped us improve on our sales and build up client base while still maintaining their contact databases.The system is relatively cheap compared to deliverables and it's easier to understand and use.Managers no longer need to sit down with staff since it's easier to track from the system on specific key parameters that guide us towards realizing better returns.
Brittany Powells | TrustRadius Reviewer

Performance

Bitrix24

No score
No answers yet
No answers on this topic

Sage CRM

Sage CRM 8.2
Based on 1 answer
Sage works very quickly based on the network you are using it on. It is internet based so if your network is slow, it will perform slowly. Reports seem to run reasonably fast, if there is too much information it is trying to populate that could slow it down a little. When Sage CRM is integrated with a Sage ERP product it doesn't tend to slow down either system at all
Kari-Ann B. Ryan | TrustRadius Reviewer

Support Rating

Bitrix24

Bitrix24 7.7
Based on 10 answers
The support offered by Bitrix24 is quite good; they also have a help center on their website that explains in detail each section of the tool and in many cases they include videos that provide a lot of valuable information. Perhaps if they could improve their service time for tickets, development would be great.
Anonymous | TrustRadius Reviewer

Sage CRM

Sage CRM 10.0
Based on 1 answer
For the many times I encountered challenges, my emails were always responded to on time and the supporting staff would go a step further to find out if my issues had been well resolved.
Brittany Powells | TrustRadius Reviewer

In-Person Training

Bitrix24

No score
No answers yet
No answers on this topic

Sage CRM

Sage CRM 7.0
Based on 1 answer
Most training would come after a upgrade. Otherwise we would self teach new employees. Training was with a Sage Software partner SWK technologies.
Anonymous | TrustRadius Reviewer

Implementation Rating

Bitrix24

No score
No answers yet
No answers on this topic

Sage CRM

Sage CRM 8.0
Based on 1 answer
The implementation and upgrades were rather quick and straight forward.Attempting to link Sage CRM with Sage 100 ERP however was a nightmare and will be avoided by us in the future due to numerous issues.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Bitrix24

The choice of the B24 was prompted by the fact that in 2012 the company had a box version, but without the CMR. The license was expired, the version was no longer supported by B24. In the stages, the company's directorate drove the employees into tasks for B24, but with different success. However, most of the B24 was still familiar.
Oleg Galimov | TrustRadius Reviewer

Sage CRM

I have evaluated and implemented MS Dynamics CRM from a business perspective, and more recently Salesforce.com CRM as an administarator. Sage was more intuitive than Salesforce, and also less expensice than both of them. At that time, I used Sage CRM because the company I was working with had purchased Sage ERP. However, they never implemented it, but I did implement Sage CRM almost by myself. It is a great tool to manage sales process and marketing campaigns.
Luis Brea | TrustRadius Reviewer

Return on Investment

Bitrix24

  • It definitely has a positive impact as it helps with collaboration and improves data health.
  • Overall it reduces time and speeds up the processes and helps achieve more in the less time.
  • It has helped target the right customers and the success ration or the success rate has gone up when we have sent out marketing campaigns.
Anonymous | TrustRadius Reviewer

Sage CRM

  • Allowed managers to have visibility into salesperson pipelines with far less communication and time spent by all.
  • Allowed more predicative information on where the business is from a pipeline perspective so we can predict future business and resource requirements.
  • Allowed us to manage our customer support more effectively with less staff and allows cases and information to be passed from one staff member to another easily.
Glen Mund | TrustRadius Reviewer

Pricing Details

Bitrix24

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Bitrix24 Editions & Modules

On-premise Edition
Bitrix24.CRM$1,341
BusinessStarting at $2,691
    SaaS Edition
    FreeFree
    Start+14.402
    CRM+41.402
    Project+41.402
    Standard59.402
    Professional119.402
    1. per month
    Additional Pricing Details

    Sage CRM

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Sage CRM Editions & Modules

    On-premise Edition
    Sage CRM (on premise)1
    1. Lifetime License per Seat
    SaaS Edition
    Sage CRM (cloud)$451
    1. Per User per Month
    Additional Pricing Details
    Tiered pricing is available for multiple users.

    Rating Summary

    Likelihood to Recommend

    Bitrix24
    7.6
    Sage CRM
    10.0

    Likelihood to Renew

    Bitrix24
    Sage CRM
    5.1

    Usability

    Bitrix24
    7.7
    Sage CRM
    10.0

    Performance

    Bitrix24
    Sage CRM
    8.2

    Support Rating

    Bitrix24
    7.7
    Sage CRM
    10.0

    In-Person Training

    Bitrix24
    Sage CRM
    7.0

    Implementation Rating

    Bitrix24
    Sage CRM
    8.0

    Add comparison