What users are saying about
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62 Ratings
2 Ratings

Bitrix24

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62 Ratings
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Score 7.8 out of 100
2 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Bitrix24

One application unifies the entire sales cycle from leads to collaborating with internal team members. Why use 3, 4, or 5 programs, just use one. Yes, it might not always be the fastest, but when you don't need to switch from one application to the next, in the end, you are saving some time.If you also use Google Drive, you can share files with this program too. If you also need to track time for projects or with clients, this has a time tracking feature too. The visuals in Bitrix24 are awesome, if you like to see projects, plans, team's tasks visually, this is for you!
Sanjit Mandal | TrustRadius Reviewer

Salesboom

Make sure you give them a good idea about your sales process and discuss with them how your data will be imported.
Steve Berkman | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Bitrix24
7.5
Salesboom
Task Management
Bitrix24
7.9
Salesboom
Gantt Charts
Bitrix24
7.5
Salesboom
Scheduling
Bitrix24
7.3
Salesboom
Workflow Automation
Bitrix24
7.7
Salesboom
Mobile Access
Bitrix24
6.9
Salesboom
Search
Bitrix24
7.3
Salesboom
Visual planning tools
Bitrix24
7.7
Salesboom

Communication

Bitrix24
7.6
Salesboom
Chat
Bitrix24
7.6
Salesboom
Notifications
Bitrix24
7.6
Salesboom
Discussions
Bitrix24
7.9
Salesboom
Surveys
Bitrix24
8.3
Salesboom
Internal knowledgebase
Bitrix24
7.5
Salesboom
Integrates with GoToMeeting
Bitrix24
7.1
Salesboom
Integrates with Gmail and Google Hangouts
Bitrix24
7.1
Salesboom
Integrates with Outlook
Bitrix24
7.4
Salesboom

File Sharing & Management

Bitrix24
7.6
Salesboom
Versioning
Bitrix24
7.5
Salesboom
Video files
Bitrix24
7.1
Salesboom
Audio files
Bitrix24
7.5
Salesboom
Document collaboration
Bitrix24
7.9
Salesboom
Access control
Bitrix24
7.6
Salesboom
Advanced security features
Bitrix24
7.3
Salesboom
Integrates with Google Drive
Bitrix24
7.9
Salesboom
Device sync
Bitrix24
8.0
Salesboom

Sales Force Automation

Bitrix24
Salesboom
8.4
Customer data management / contact management
Bitrix24
Salesboom
9.1
Workflow management
Bitrix24
Salesboom
8.2
Territory management
Bitrix24
Salesboom
7.9
Opportunity management
Bitrix24
Salesboom
9.1
Integration with email client (e.g., Outlook or Gmail)
Bitrix24
Salesboom
7.9
Contract management
Bitrix24
Salesboom
7.3
Quote & order management
Bitrix24
Salesboom
9.1
Interaction tracking
Bitrix24
Salesboom
9.1
Channel / partner relationship management
Bitrix24
Salesboom
7.6

Customer Service & Support

Bitrix24
Salesboom
7.5
Case management
Bitrix24
Salesboom
7.9
Call center management
Bitrix24
Salesboom
7.3
Help desk management
Bitrix24
Salesboom
7.3

Marketing Automation

Bitrix24
Salesboom
9.1
Lead management
Bitrix24
Salesboom
9.1
Email marketing
Bitrix24
Salesboom
9.1

CRM Project Management

Bitrix24
Salesboom
9.0
Task management
Bitrix24
Salesboom
9.1
Billing and invoicing management
Bitrix24
Salesboom
8.8
Reporting
Bitrix24
Salesboom
9.1

CRM Reporting & Analytics

Bitrix24
Salesboom
8.9
Forecasting
Bitrix24
Salesboom
9.1
Pipeline visualization
Bitrix24
Salesboom
8.8
Customizable reports
Bitrix24
Salesboom
8.8

Customization

Bitrix24
Salesboom
8.6
Custom fields
Bitrix24
Salesboom
9.1
Custom objects
Bitrix24
Salesboom
8.8
Scripting environment
Bitrix24
Salesboom
7.3
API for custom integration
Bitrix24
Salesboom
9.1

Security

Bitrix24
Salesboom
8.2
Single sign-on capability
Bitrix24
Salesboom
7.3
Role-based user permissions
Bitrix24
Salesboom
9.1

Social CRM

Bitrix24
Salesboom
8.0
Social data
Bitrix24
Salesboom
8.2
Social engagement
Bitrix24
Salesboom
7.9

Integrations with 3rd-party Software

Bitrix24
Salesboom
8.6
Marketing automation
Bitrix24
Salesboom
9.1
Compensation management
Bitrix24
Salesboom
8.2

Platform

Bitrix24
Salesboom
7.3
Mobile access
Bitrix24
Salesboom
7.3

Pros

Bitrix24

  • The internal HR manager in Bitrix24 does not allow us to create sufficiently structured graphical lists of all absences that each employee has taken during his career within the company, and of all accessibility requests by employees to access some limited functionalities within the service.
  • When it comes to group management work, it has been good to be able to identify elements within the service that remain oriented to business processes, such as the specialized area of web sales. Based on that, Bitrix24 is a good service to be able to manage business directly and to bring in leads on an ongoing basis, while still having positive results.
  • It is well known that despite being a sales and CRM service, Bitrix24 has enough features to be able to plan projects of different scopes. Each of the project setup operations that can be executed within the Bitrix24 platform are accurate, or at least seem better and more streamlined than with any other service we've had the opportunity to test.
  • Bitrix24 automates the execution of administrative dynamics to optimize the overall sales force level, thus leading to better level transactions within the sales modalities, and by integrating Bitrix24 with other sales services, it is possible to mobilize the documents of operations performed from one service to another.
  • It can also be used to increase the quality level of the technical support operations that our support staff manages, as it allows for reviews of each support session, in order to evaluate the technician in question who is talking to customers while he is working in real time.
  • In the case of managing crossover operations, we believe that Bitrix24 offers a good level of analysis for such crossovers, even when you need to work surprisingly with charts of various shapes that require a large number of crossovers. This information on graphs and reports coming from Bitrix24 is very easy to configure to match the technical formats or general aspects of any other CRM, without losing the quality of the work.
Susan Everett | TrustRadius Reviewer

Salesboom

  • As a customer of Salesboom we get a dedicated CRM consultant that helps out with customizations, data importing, etc.
  • Customer support is great.
  • The CRM gets updated quarterly without user intervention.
Tom Greenberg | TrustRadius Reviewer

Cons

Bitrix24

  • It's user interface can use some work. Although it doesn't take as long as some other software to learn, there is still a bit of a learning curve when it comes to day to day usage.
  • Bitrix offers a lot of features. It would be nice to have those features laid out in an easier-to-read layout, versus the long list at the side of the page.
  • It's mobile app functionality is quite limited. It can be difficult to work with other team members, solely off of their mobile app.
Anonymous | TrustRadius Reviewer

Salesboom

  • The billing and invoicing needs a bit of improvement.
  • We would like to see more ERP-like features.
  • The customer self service portal needs improvement.
Steve Berkman | TrustRadius Reviewer

Usability

Bitrix24

Bitrix24 7.7
Based on 10 answers
This application is a complete scam and way over priced for what you are getting. They are filled full of false advertising and false statements regarding integrations. They claim to integrate with quickbooks and they DO NOT. This software accomplished nothing but making our day to day lives more difficult and wasted months of our time attempting to build out.
Lee holter | TrustRadius Reviewer

Salesboom

No score
No answers yet
No answers on this topic

Support Rating

Bitrix24

Bitrix24 7.7
Based on 10 answers
The support offered by Bitrix24 is quite good; they also have a help center on their website that explains in detail each section of the tool and in many cases they include videos that provide a lot of valuable information. Perhaps if they could improve their service time for tickets, development would be great.
Anonymous | TrustRadius Reviewer

Salesboom

Salesboom 8.2
Based on 1 answer
We have a dedicated account manager and support. Whenever we need help we get it.
Steve Berkman | TrustRadius Reviewer

Alternatives Considered

Bitrix24

The choice of the B24 was prompted by the fact that in 2012 the company had a box version, but without the CMR. The license was expired, the version was no longer supported by B24. In the stages, the company's directorate drove the employees into tasks for B24, but with different success. However, most of the B24 was still familiar.
Oleg Galimov | TrustRadius Reviewer

Salesboom

Salesboom worked with us from day one before purchasing our requirements. Once we rolled out the CRM implementation, their customer support is very helpful. The system is very user friendly, feature rich and the prices are very competitive.

Another Important advantage for Salesboom.com CRM is that they have a service level agreement, with an up time guarantee.
Tom Greenberg | TrustRadius Reviewer

Return on Investment

Bitrix24

  • It definitely has a positive impact as it helps with collaboration and improves data health.
  • Overall it reduces time and speeds up the processes and helps achieve more in the less time.
  • It has helped target the right customers and the success ration or the success rate has gone up when we have sent out marketing campaigns.
Anonymous | TrustRadius Reviewer

Salesboom

  • Less sales opportunities slip through the cracks.
  • Reduces sales redundant tasks and saves time.
  • Makes customers.
Tom Greenberg | TrustRadius Reviewer

Pricing Details

Bitrix24

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Bitrix24 Editions & Modules

On-premise Edition
Bitrix24.CRM$1,341
BusinessStarting at $2,691
    SaaS Edition
    FreeFree
    Start+14.402
    CRM+41.402
    Project+41.402
    Standard59.402
    Professional119.402
    1. per month
    Additional Pricing Details

    Salesboom

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?

    Salesboom Editions & Modules

    Additional Pricing Details

    Rating Summary

    Likelihood to Recommend

    Bitrix24
    7.6
    Salesboom
    8.5

    Usability

    Bitrix24
    7.7
    Salesboom

    Support Rating

    Bitrix24
    7.7
    Salesboom
    8.2

    Add comparison