What users are saying about
90 Ratings
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Top Rated
108 Ratings
90 Ratings
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Score 8 out of 100

Network for Good

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Top Rated
108 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100

Attribute Ratings

  • Blackbaud CRM is rated higher in 1 area: Likelihood to Recommend
  • Network for Good is rated higher in 2 areas: Likelihood to Renew, Support Rating

Likelihood to Recommend

9.9

Blackbaud CRM

99%
27 Ratings
8.5

Network for Good

85%
70 Ratings

Likelihood to Renew

6.4

Blackbaud CRM

64%
7 Ratings
7.9

Network for Good

79%
4 Ratings

Usability

Blackbaud CRM

N/A
0 Ratings
8.7

Network for Good

87%
2 Ratings

Availability

9.0

Blackbaud CRM

90%
2 Ratings

Network for Good

N/A
0 Ratings

Support Rating

6.3

Blackbaud CRM

63%
16 Ratings
9.1

Network for Good

91%
3 Ratings

Implementation Rating

Blackbaud CRM

N/A
0 Ratings
8.7

Network for Good

87%
2 Ratings

Likelihood to Recommend

Blackbaud

Blackbaud CRM would be a great tool for larger organizations or higher education institutions with a high quantity of constituents. It is great for organizing a lot of information in a single record. While it would be great for any organization, it may be under-utilized for smaller businesses that don't have repeat customers or constant information streams.
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Network for Good

Network for Good has been so beneficial to my organization. I have learned how to reach my donors more efficiently and effectively. I have been able to keep all of my contacts and donor information in one place rather than having it on 6 different spreadsheets. I can keep track of certain events and fundraisers and keep that money separate from general donations. This allows me to see how successful an event has been and if I want to continue those events in the future. My coach has allowed me to build confidence in networking in my community. He had role-played with me and made sure that my ask was perfect before I searched for event sponsors. He also helped me find confidence with my board and how to tell them what I need help with and to remain firm in my boundaries. Each month I look forward to my sessions so I can soak up more of his knowledge on fundraising.
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Pros

Blackbaud

  • Managing a large development/fundraising team's goals and outcomes
  • Working hand-in-glove with various types of fundraising activities: research, on-line, direct mail, events, grants, and planned giving
  • Layers of security that enable user groups to get what they need and nothing more
  • Reporting! Reporting! Reporting!
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Network for Good

  • It is very simple to enter donations and donor information into the Network for Good system.
  • We needed a way to track "soft credits" in our donor management system, and once we discussed this with the Network for Good staff, they updated the system to allow us to track "soft credits," and the process of tracking them is very simple.
  • If we have a question on how to use anything in the system, there are many how-to guides and videos that are easy to find. If the guides or videos do not help, the staff are available very quickly to help us troubleshoot our problem.
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Cons

Blackbaud

  • As an enterprise application, I would like to see additional application administration functionality incorporated as part of the application. A specific example is providing additional functionality to address database maintenance.
  • Additional report development tools to allow users (non technical) to create dynamic reports. Currently you can use MS Report Builder and leverage an adhoc query but believe this can be enhanced further.
  • Surface the Financial Transaction Model to the application further. This would allow users to see revenue changes overtime better when reconciling revenue.
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Network for Good

  • When creating a campaign page - it looks strange with then start/end dates/times shown if campaign runs for more than 1 day
  • NFG should be able to download more than jpeg documents
  • There is no way of changing the delivery time
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Pricing Details

Blackbaud CRM

Starting Price

Editions & Modules

Blackbaud CRM editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Network for Good

    Starting Price

    $0

    Editions & Modules

    Network for Good editions and modules pricing
    EditionModules
    0-500 Contacts$100/month1
    500-1000 Contacts$200/month2
    1000-5000 Contacts$300/month3
    5,000-10,000 Contacts$400/month4

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional $0 (Fees Waived)

    Additional Details

    Pricing is based on how many contacts are imported into the Donor Management System. All packages have unlimited users, unlimited campaigns, unlimited event and peer-to-peer pages, unlimited emails and other communications. They all also include full support and complete data migration. Please contact a team member for additional services like auctions, event management, and data services. Additionally, if you don't see a contact tier or price that fits your organization, please reach out for more information.

    Likelihood to Renew

    Blackbaud

    We've covered a lot, but mostly because we are happy with the system overall. There are a few kinks, and sometimes it takes a minute to figure out the right wording to pull a report or the best way to code a new category that we want to track. But Blackbaud is always there to help us, and once things are figured out - they are super simple to replicate. It wouldn't be worth it to switch to a new system and lose of all our information and time put in to mastering the system
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    Network for Good

    We are still learning and rebuilding our nonprofit using this platform, so this year is a trial run to see how we can increase our network and our donations. So long as we are able to see a significant return on investment in terms of donations received through the platform, we will renew for next year.
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    Usability

    Blackbaud

    No answers on this topic

    Network for Good

    It's very easy to use and customizable.
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    Support Rating

    Blackbaud

    It is purely dependant on who you reach and speak to. You can call twice in an hour period and get two completely different answers. You can get people who are willing to help, people who just tell you no, or people who have no idea what to do. They need to work harder on training their support people. The chat function works very well for simple questions and is my preferred go-to when seeking help.
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    Network for Good

    Any questions I have had were answered clearly, any problems were solved quickly and efficiently
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    Implementation Rating

    Blackbaud

    No answers on this topic

    Network for Good

    NFG is great and the process was smooth. thank you.
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    Alternatives Considered

    Blackbaud

    Blackbaud is a big name brand, that has a lot of options for your organization. Since it has different layers, you have the ability to seek support from all of those layers whenever. There are organizations all around the world, so you have the ability to join support groups where you can find other organizations that are dealing with similar issues or things to figure out.
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    Network for Good

    Network for Good was an easy choice for us because they scaled down their pricing for smaller organizations, yet are clearly capable of offering top tier services for large organizations that we can scale up to. They were also more responsive with requests for information, and didn't put us on the back-burner when they learned that we are a small org.
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    Return on Investment

    Blackbaud

    • If you go with Blackbaud purchase the extended training package. Your staff will thank you.
    • The mantra is "If it isn't in Blackbaud it doesn't exist" is a contradiction because best practice with Blackbaud is to not use attachments which means we had to archive copies of donor letters or membership in a completely separate system. Really? What is the point? Or pay more and more and more...
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    Network for Good

    • During the pandemic while many school fundraising events were canceled, NFG allowed us to stay in communication with our donors.
    • NFG not only helped us raise our annual fund goal, but also a 10% increase.
    • NFG reduced the amount of volunteer hours required to thank donors and mange donations by at least 50%.
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    Screenshots

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