Designed for large, complex organizations as well as federated and international nonprofits.
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Bonterra Network for Good
Score 9.4 out of 10
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Bonterra Network for Good offers a nonprofit fundraising suite of applications, with donor management features like intelligent tracking of donor readiness and targeted messaging.
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Pricing
Blackbaud Enterprise Fundraising CRM
Bonterra Network for Good
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Blackbaud Enterprise Fundraising CRM
Bonterra Network for Good
Free Trial
No
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
Yes
Entry-level Setup Fee
No setup fee
$500
Additional Details
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Pricing is based on how many contacts are imported into the Donor Management System. All packages have unlimited users, unlimited campaigns, unlimited peer-to-peer pages, unlimited emails and communications, and optional events and auctions. All packages also include support and data migration.
NFG had more fluidity between platforms and in it's communications. The others felt heavy handed as databases, but hard labor to create a simple letter to quickly email or print in real time. Thank you acknowledgements took two or three steps when in NFG you add a donation, …
Features
Blackbaud Enterprise Fundraising CRM
Bonterra Network for Good
Communications and Marketing
Comparison of Communications and Marketing features of Product A and Product B
Blackbaud Enterprise Fundraising CRM
6.4
1 Ratings
2% below category average
Bonterra Network for Good
-
Ratings
Constituent engagement and marketing
6.41 Ratings
00 Ratings
Reporting and Analytics
Comparison of Reporting and Analytics features of Product A and Product B
Blackbaud Enterprise Fundraising CRM
5.5
1 Ratings
14% below category average
Bonterra Network for Good
-
Ratings
Reporting and data visualization
5.51 Ratings
00 Ratings
Fundraising and Events
Comparison of Fundraising and Events features of Product A and Product B
Blackbaud Enterprise Fundraising CRM
5.7
1 Ratings
4% below category average
Bonterra Network for Good
-
Ratings
Online donation options
5.51 Ratings
00 Ratings
Event registration and ticketing
6.41 Ratings
00 Ratings
Text and phone donations
6.41 Ratings
00 Ratings
Volunteer shift management
4.51 Ratings
00 Ratings
Security and Platform
Comparison of Security and Platform features of Product A and Product B
It works well enough for fundraising purposes and donor tracking. I think it would be less appropriate for instances or industries where you don't need so many data points on someone. You are able to attach a lot of information to a record so if you don't need that info (simply need contact info for example) you might want a simpler system
We have a small team leading our international nonprofit. Bonterra Network for Good allows us to keep track of our donations quickly and easily, including private donors, larger donor-advised funds, foundations and grants, and easily designate the donation to different campaigns or sub-categories within our organization. The platform syncs well with Quickbooks and we rarely have issues. The issues we do have are always around pulling reports. The platform does not make it easy to pull a quick report, even with suggested filters provided.
Accessing in-depth data for a single constituent is easily done and customizable by user working with "tiles" on the home screen
Generating lists of possible prospects with specific similarities can be done with a few clicks and then stored for more research later
well designed relationship options allow for a a look at specific constituents and how they might relate to other constituents in the system leading to more effective prospecting
Screens can be easily customized by user or user group eliminating irrelevant data and presenting only truly relevant information
Certain aspects of Blackbaud are oddly non-customizable.
Blackbaud updates/support is slow and often ineffective - our organization switched to Microsoft 365, which is apparently incompatible with Blackbaud. Help/support recommended clunky workarounds that don't actually work, rather than proactively enhancing compatibility
There should be a flag in constituent search to show which people in the results list are deceased.
Query isn't very user friendly. It should be simple to locate the information that you want to pull, and add parameters to that information. Instead you have to write multiple queries to set parameters, then write a query that looks at those other queries. It's time-consuming and easy to make mistakes, and the knowledge/proficiency is difficult to explain or transfer to new staff.
Blackbaud generally just feels like its technology is outdated. It wasn't built for the needs of a modern organization, and its developers have failed to make the necessary improvements over time to stay competitive.
In exporting reports, it would be helpful to have a "select all" option so you can easily select everything without having to manually click each one.
In exporting reports, it may be helpful to have the option of saving various options for different needs so you don't have to manually click or unclick each choice every time, as you can currently only save one type.
It would be helpful to be able to change an event/ticket information after it has already gone live for sales as we recently had an issue with this.
We've covered a lot, but mostly because we are happy with the system overall. There are a few kinks, and sometimes it takes a minute to figure out the right wording to pull a report or the best way to code a new category that we want to track. But Blackbaud is always there to help us, and once things are figured out - they are super simple to replicate. It wouldn't be worth it to switch to a new system and lose of all our information and time put in to mastering the system
We are still learning and rebuilding our nonprofit using this platform, so this year is a trial run to see how we can increase our network and our donations. So long as we are able to see a significant return on investment in terms of donations received through the platform, we will renew for next year.
It is an excellent database! There isn't a database on the market which is perfect for everyone but this one is very very close and does most of what we need.
There is no perfect all-in-one product that works for every organization. We enjoyed using Network for Good. I am giving it a 9 because the cost was out of our range, and the peer-to-peer options (at the time) were limited. We were not able to make it work for our peer-to-peer event. We also weren't thrilled with the online forms. However, the donation pages, donor profiles, and communication tools were excellent.
In 5+ years we have never had an issue with it not working when we needed it to. It is very reliable and doesn't seem to have a lot of bugs or interruptions in service.
It is always fast for us and reports have a very quick upload time. We don't integrate it into other programs so I'm not 100% sure about that, but it always works when we use it and is very reliable. Even when we run Excel files for complete information on donors, it always works very fast.
I have not personally had to reach out to Blackbaud CRM Support, because we have a central office that manages the Blackbaud CRM relationship. However, any time I've reached out to our support team, there is nothing they can't figure out by utilizing the support they receive from Blackbaud CRM. I've not had any issues that have gone unresolved, and they can always get things done in a timely fashion.
Most of the time they are quick and friendly and help me resolve any issues. There have only been a couple of times that we couldn't find a resolution and I was just told that NFG didn't have that capability.
Most of our issues were self-inflicted and related to BB's work. We did not "staff up" correctly, our data to be converted was not in great shape and we set some unreasonable goals. With BBs help we were able to clean our data and prep it for conversion and we adjusted the goals to be more achievable with the timeline we were given. We found the BB staff to be responsive and focused, especially when working on-site with us.
We only had one hiccup with the domain that was an issue on our end but NFG struggled to help us. It was finally resolved and we've been good ever since
Blackbaud CRM is more robust and has better functionality. It is necessary for a bigger fundraising shop. Blackbaud Raiser's Edge and NXT worked well in smaller organizations with fewer users and fewer donors/prospects. RE was more affordable than CRM was for the smaller organization.
We used Little Green Light for several years at a previous employer. LGL did not have the extensive integration capabilities or the level of sophistication that BGF has in terms of email, video, donor campaign pages, and exceptional customer support. For these reasons, we chose to go with BGF instead of LGL.
Change is always expensive and painful, but CRM is worth the time and effort. One immediate benefit is improved transparency internally, especially for internal accounting, controls, and compliance departments.
Cloud hosting helps cut cost and demand on organization staff. Improves access and meets compliance on every level.
Ability to make global changes to recording donor phone communication makes it a one-stop resource for a well-run development team.
Minimized the resources necessary to run an online presence. For instance, one moderately tech-savvy person can handle it.
Provides a pathway to increase the number of events the organization can manage.
By being part of a larger group of non-profits that utilize Network For The Good, we receive additional assistance and ideas from related organizations.
