BlackBerry UEM vs. Ivanti Neurons for MDM

BlackBerry UEM is well-suited if you are looking for an all-in-one mobile security management platform. From the initial rollout and install of the software onto a device, to the deactivation and removal off the network, it works well and is easy to maintain. The one area where it could still use improvement is working with iOS devices, due to the non-native app functionality.

Incentivized

MobileIron is a great tool for mobile device management. It is well suited for deploying mail to devices, as well as providing security/compliance items to a device (require a passcode, install certificates). The store app is also great for pushing users to specific, needed apps without trusting them to find the correct one in the store. MobileIron is not well suited for environments which do not restrict access to mail or use a cloud-based mail provider (such as O365) as the native apps make it easier to get mail from these sources than to manage an MDM environment.

Incentivized

• Separates your mobile device into a personal and work environments
• It does not allow corporate data to be accessed by social media or other 3rd party apps like Facebook and WhatsApp unless specified.
• It allows a company to securely expand the services offered within its network to mobile devices.

Incentivized

• Organization: with it's flexible label structure and hooks into ActiveDirectory, MobileIron is effective at applying different policies to different groups of employees, depending on the country they live and work in.
• Reporting: Generating and interpreting reports is a task that is quickly learned and executed.
• Adaptability: MobileIron adapts to the changing mobile environment by incorporating and testing up-and-coming technologies such as Android Enterprise and Apple Business Manager (formerly DEP)

Incentivized

• Licensing costs could be streamlined and easier to manage
• Functionality could be improved with iOS devices

Incentivized

• It is a fairly complicated product at first, you will need to dedicate time to properly implement it and learn how it works.
• It needs built in AV/Malware detection, right now it can utilize 3rd parties for this feature and it snaps into the product but the 3rd parties are fairly expensive
• The admin GUI could probably use some tweaks to make it easier but it has gotten better over the last few releases

Incentivized

If given a choice, I would like to access office emails directly using Microsoft Exchange. Entering login passwords every five minutes seems painful and syncing of emails is not done in real time.

They are in my eyes no longer the leader of MDM management. They have never really given me solutions to problems and this would include app deployment problems, byod portal issues, etc until the past few years, i have changed my scale from 2 to 8 because of it working much better now.

Incentivized

Its easy to use but if you want to do any advanced features download the pdf and go though it.

Incentivized

If you have a serious issue with your on-premise installation, access to support can take a bit to get someone on the phone, and it can take some time to rectify, given the complexity of the software. In my experience, the support team does get you back up and running in critical scenarios, but you more than likely will be on some marathon calls, unless it is a very simple and known issue.

Incentivized

I have been using MobileIron for years. As with any company, they suffered the constraints of growth. I don't normally deal with call-in support, but in the few instances that I have the level of support has gotten inherently better. My usual support experience is from a dedicated individual(s) from professional services. This is mainly because of the size of the deployment. This offers a resource that is thoroughly familiar with your environment. Another benefit is that you can contact them directly, which eliminates the handing off and starting over with multiple individuals. As a company they are extremely committed in their support structure and making it better. They send out audits and welcome any interaction and if there is a complaint they follow up with efficacy

Incentivized

It is online based, after learning content you can take a test and if you don't pass you get two other chances to pass. Once you pass the test you can print out your certification or save it

Incentivized

None, implementation went great

Incentivized

When I compared Black BerryUEM (formerly Good) with MaaS360 and AirWatch at the time, BlackBerry UEM (formerly Good) offered better integration into the network as well as better mobile clients to execute work. Access to 3rd party apps that can be used e.g., ability to synchronize and edit notes. This, however, may have changed in recent years.

Incentivized

Jamf is a great platform but does not offer the wide range of integrations. It feels like an Apple-centric product, and it is. Airwatch was pricier and did not offer enough compelling advantages when feature sets were compared, so it was hard to justify the additional cost. MobileIron has proven to be a wise investment because of their continued focus on information security, and the platform can be extended to our Macs and Windows 10 devices

Incentivized

• Increased employee efficiency because email and calendar data is accessible anytime, anywhere
• Possibility for missed emails or late replies over a period of time because the app does not automatically refresh on a normal schedule

• MobileIron initially was a positive part of our mobile stack. However after two years, we are exploring in-house solutions as Mobile Iron has not been stable enough for our needs. We had a MobileIron-related outage last year that took a week to resolve and cost our business substantially.
• I believe MobileIron is more effective with Android devices than iOS.
• MobileIron seems better suited to devices that need to be updated/managed infrequently (~ 1/week or less often). For tablets that need daily MDM interactions, MobileIron was not sufficiently reliable.

Incentivized