Mixed experiences with MobileIron
Anonymous | TrustRadius Reviewer
February 12, 2019

Mixed experiences with MobileIron

Score 3 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with MobileIron

My organization uses MobileIron to manage several hundred tablets used for our retail and development experiences. We have relied on MobileIron for approximately two years. We rely on MDM to secure the tablets, update our custom apps, and to remotely manage the tablets (restart, update, etc.). We use MobileIron's web/cloud services to group and organize devices; we also use MobileIron API's to upload app binaries up to the cloud for later push to devices.
  • Tight integration with the native tablet operating system to expose configuration points (WiFi network, Bluetooth status, etc.)
  • Support staff respond to tickets within SLA
  • Frequent email updates about system changes/downtime, etc.
  • Some of the API's we use seem to be under-tested. We've had outages as a result of API's behaving unexpectedly.
  • We see high variability in system latency; calls to API's frequently time out.
  • The web interface is not intuitive for managing devices and device groups. I have to jump between multiple screens to retrieve device status; filters and search results are usually discarded as I move back and forth between pages.
  • I've posted questions to their private forums and did not receive a response. Seems opening tickets is only way to get a response.
  • MobileIron initially was a positive part of our mobile stack. However after two years, we are exploring in-house solutions as Mobile Iron has not been stable enough for our needs. We had a MobileIron-related outage last year that took a week to resolve and cost our business substantially.
  • I believe MobileIron is more effective with Android devices than iOS.
  • MobileIron seems better suited to devices that need to be updated/managed infrequently (~ 1/week or less often). For tablets that need daily MDM interactions, MobileIron was not sufficiently reliable.
MobileIron did send a support engineer on-site to learn more about how we use their services. This was appreciated but did not translate into noticeably better service. When we had an outage related to a poorly documented API, it took days to get a solution and MobileIron's engineering staff seemed to consider this API as a side-project, even though it was critical to our business.
We have not used third-party systems with MobileIron
I was not part of the original team that selected MobileIron, so I can't speak to why they were selected. We evaluated building a custom solution in-house but went with MobileIron for faster implementation.
For use-cases where owners need to manage a medium to large collection of mobile devices using a web interface and expect to modify device settings/apps weekly/monthly, MobileIron may be useful. For clients who need to use custom API's to upload apps, or who need to modify many devices every day, MobileIron may not be sufficiently reliable.