Bloomerang Fundraising vs. Greater Giving

Qgiv is great for small businesses or large companies that are looking for a user-friendly software to use to process donations, sale items or simply use a tool for peer-to-peer fundraising. The customer is by far the best service I have ever received and the baseline data is easy to export for donor cultivation purposes

Incentivized

For our organization, Greater Giving is the best option because of the credit card swiping, the ease of the registration, and the tax receipts alone. I do wish that it would allow us to pass on the credit card fees to the purchaser, but for that reason, we don't use it for registration. For an organization NOT needing to swipe credit cards at the event for on-site purchases or using their tax receipt software, I do think that there are more affordable options.

Incentivized

• Great donor/user interface, very appealing and intuitive
• Excellent reporting on transactions
• Strong customer service

Incentivized

• Website design is really easy and looks very professional.
• Data uploads and downloads are generally pretty easy.
• Process flows are nicely organized and easy for a non-technical person to figure out

• I don't have any suggestions here - they treated me like royalty - anything I didn't understand they walked me through and when I forgot it the next time and had to ask again - they acted like that was common - putting me at ease to call them back any and every time I need them.

Incentivized

• [I feel the] auction system is not as sophisticated as other systems
• Staff support structure
• Doesn't come out with updates very quickly [in my experience]

Incentivized

Greater Giving is very intuitive. It’s easy to set up in the backend and change as needed. Anytime we couldn’t figure something out on our own, our customer service representative was always available and super helpful!

Incentivized

Customer support is amazing - they're very prompt, thoughtful in their response, and are clearly trying to help you problem solve, not just find a quick fix.

Incentivized

Online support was one of the worst customer service experiences I've ever had (I would give them a 1). Phone support and implementation support were very nice and knowledgeable.

Qgiv is by far a better product. No hidden fees and the team of developers continue to make updates that are relevant to keeping the software competitive and user-friendly. Also, customer service is a 10 out of 10 when it comes to troubleshooting different software scenarios. Finally, the ability to export and import is a basic and awesome necessity.

Incentivized

We currently use Eventbrite for our pre-event ticket and sponsorship sales as they have a much more streamlined webpage that is customizable, they allow us to pass on the fees to our purchasers, AND they do not charge an annual fee on top of the processing fees. However, they do not have the ability to let you swipe a credit card in advance - you need a membership to Bidding for Good to do so. We tried using Eventbrite and Bidding for Good for only 1 event before we switched back to Greater Giving. Neither platform allowed you to send out tax receipts and the on-site event management was subpar compared to the ease of Greater Giving.

Incentivized

• For the price, it's a solidly positive ROI for its functionality as a credit card processor. Prior to Qgiv we used MobileCause and I think the impact of the change has been neutral.
• Even though the integration with Exceed Beyond isn't perfect, it's still an improvement over entering all the data by hand. Saving time is hard to calculate, but I would say it has probably dropped our donation entry time by at least 10%.

Incentivized

• The reporting improved our abilities to provide accurate information more timely to the finance department - a plus when completing the annual 990 or other information for our auditors.
• We saw an increase in collecting on pledges when we switched from a "text-to-give" platform (from another provider) to incorporating all event elements into Greater Giving. We were able to capture over 95% of gifts within 48 hours of the event compared to less than half that amount in previous years.
• The reports generated by Greater Giving are better received by our board of directors - easier to digest and provide meaningful analytics

Incentivized