Bloomerang Fundraising vs. PayPal Payments Pro

Qgiv is great for small businesses or large companies that are looking for a user-friendly software to use to process donations, sale items or simply use a tool for peer-to-peer fundraising. The customer is by far the best service I have ever received and the baseline data is easy to export for donor cultivation purposes

Incentivized

Paypal is great for personal payments as well as business payments for ecommerce of for paying monthly memberships. It is a user friendly software that needs little expertise to get used to. For larger payments, the fees become high therefore it is more suitable for payments of upto few hundred dollars.

• Great donor/user interface, very appealing and intuitive
• Excellent reporting on transactions
• Strong customer service

Incentivized

• PayPal offers me the option of converting my currency deposited in my account to another currency, so I can complete all kinds of payments and send money to employees who are in another country for business reasons.
• The mobile phone application is too fast, I can make payments to my employees in a matter of seconds without having to wait for the web version to load.
• Scheduled payments are great. PayPal allows me to add a list of contacts to my PayPal Business account, and after adding the contacts, I can schedule payments for a specific day and time. It's easier to make automated payroll payments with PayPal.

Incentivized

• I don't have any suggestions here - they treated me like royalty - anything I didn't understand they walked me through and when I forgot it the next time and had to ask again - they acted like that was common - putting me at ease to call them back any and every time I need them.

Incentivized

• Sometimes the UX flow would not deliver the customer back to our site, leaving orders in limbo "Pre-approved" status. The customer would call days later asking why we hadn't shipped it.
• The PayPal logo on the checkout page can be kind of large and obtrusive.
• They mention new features and programs on their login page, but it's hard to find any details on them deeper in the software.

Incentivized

Customer support is amazing - they're very prompt, thoughtful in their response, and are clearly trying to help you problem solve, not just find a quick fix.

Incentivized

Customer service representatives were unable to explain why customer in Australia were unable to make payments using our link. It turned out that customers in Australia must create an account. PayPal's user interface did not reveal this to our customers in Australia. There was plenty about this issue appearing in online forums and PayPal customer service couldn't explain this. This change in PayPal's usability happened between April and May of 2021 and was done without notice to vendors (like us).

Incentivized

Qgiv is by far a better product. No hidden fees and the team of developers continue to make updates that are relevant to keeping the software competitive and user-friendly. Also, customer service is a 10 out of 10 when it comes to troubleshooting different software scenarios. Finally, the ability to export and import is a basic and awesome necessity.

Incentivized

I don't think there's really any competition here. There's Venmo (also owned by PayPal) who is now offering business accounts, but it still isn't quite the same. The closest thing in terms of ease of use would be Apple Pay or Google Pay (and there are a handful of others out there, but we offer Apple and Google Pay). As a business, I prefer Apple or Google Pay to PayPal Payments, but we offer either Google or Apple Pay, PayPal, and credit card options and PayPal is always right up there with credit cards. I don't foresee us ever getting rid of PayPal Payments as an option, but we do try to only offer it on request for higher ticket items or high dollar installment purchases.

Incentivized

• For the price, it's a solidly positive ROI for its functionality as a credit card processor. Prior to Qgiv we used MobileCause and I think the impact of the change has been neutral.
• Even though the integration with Exceed Beyond isn't perfect, it's still an improvement over entering all the data by hand. Saving time is hard to calculate, but I would say it has probably dropped our donation entry time by at least 10%.

Incentivized

• Our daily revenue has been increased when started PayPal Payments as the payment gateway.
• Refund rate and recurring revenue is stable and disputes are handled properly.
• Forex Fluctuations is controlled and solved the buying experience for few users.
• Solved problem for different currencies and retained our users.

Incentivized