BlueSnap vs. Sage Intacct

Bluesnap admin usability is much higher than other processing gateways on the market. The integration and reporting is above average

Incentivized

This is the best software I have used. I have used SAP, Quickbooks, and everything in between. For extremely large companies, I don't think this would be a good fit, but for most companies, I think this would be an exceptional tool. I would encourage people to at least get a demo to determine if it appears to be a good fit for them.

Incentivized

• Sufficiently good technical documentation.
• Good sandbox (though missing some features).
• Stable, works quite well.
• Continuously improving.
• Great webinars, information sharing.
• Economic.
• A company of people.

Incentivized

• Sage Intacct filters lists for easy access.
• The drill down feature is phenomenal; I previously exported data to Excel and summarized using pivot tables and with the reporting capability and flexibility at my fingertips, I have to power to enable other users to drilldown and lookup status of payment requests and such independently.

Incentivized

• Launch support was lacking. They did help with initial setup but after that, it was tough to get questions addressed.
• Reporting is robust but complicated.
• Having support staff on both coasts.

Incentivized

• fully integrated donor tracking
• Fixed asset is older/clunky module. Glad its included in the package, but newer interface would be helpful, along with additional reporting options
• Custom Report writer - Not super easy to use, but seems to have nearly limitless options.

Incentivized

Sage Intacct is continuously evolving and increasing it's functionalities. I am excited to attend conferences to learn what is in the roadmap for future releases. Additionally, using Sage Intacct allows me grow as a professional, I am really enjoy the knowledge that I have within the product to be able to share my experiences.

Incentivized

The ease of use as a seasoned user is wonderful; however, new users struggle to adapt to the program efficiently. Better training videos--all in one location--would be beneficial. The use of a "sandbox" environment is a great tool for new employees or for the fiscal department to test certain journal entries or other transactions to verify accuracy of data.

Incentivized

There has only been one occurrence where Sage Intacct was not available to me, however I had already been working a number of hours trying to get a project completed. It honestly allowed me to step back and take a much needed break.

Incentivized

As fas as integration is concerned I don't feel this slows Sage Intacct down at all. However, sometimes I do feel it takes some larger reports more time to load due to all the detail. As well as, I "move very fast" in my motions so sometimes I double click on fuctions too quickly and the system seems to think that I have a duplicate request.

Incentivized

Only a few times have we had to reach out to support, and every time we did, we received a relatively quick response and a solution was found fairly quickly. Only once was there an issue that took longer than a week to resolve, but it still did eventually get solved.

Incentivized

I have taken in person training classes at several of the annual Sage Intacct user conferences. It is very interactive and the trainers are very easy to follow and understand. They are great at getting everyone in the class involved. They also make sure everyone has learned to task before moving to a new one.

Incentivized

The free training is very minimal. For what we pay for the service, I would like more training. We end up training new users in-house because the provided free training is not nearly comprehensive enough. That being said, the training provided, for the material covered, was adequate and relevant for the given topics.

Incentivized

I would not use a thrid party administrator to implement your system, especially if you are going to be modifying the system at all. Use Intacct implementors as they will be able to better support you on any issues that come up after you go live.

Incentivized

Merchant e solutions has a truly awful admin website and is clunky to use. There are almost no options for customization. Bluesnap allows configuration to fit our needs and a much better customer service experience.

Incentivized

I have utilized Infor Lawson in my career and have enjoyed both Lawson and Sage. I believe that Sage Intacct's simplicity and effectiveness are very useful and I am happy to use Sage on a daily basis. I like the way that the modules are setup in Lawson but it is very easy to understand the processes within Sage

Incentivized

You can do a lot with this system and integrate it with a lot of your additional systems you use daily.

Incentivized

• Pro-Active Support Response.
• Seamless Integration with our CRM and other tools.
• Offering Multiple Payment Options to Customer leading to more conversions.

Incentivized

• We were able to speed up our reporting by being able to create some reports within Sage Intacct instead of Excel
• We were able to eliminate a lot of paper by integrating Expensify and getting rid of paper employee reports
• Being able to review documents within the related journal entry saves time tracking documents to where they've been filed

Incentivized