Sage Intacct- What a great system
Updated September 17, 2021

Sage Intacct- What a great system

Pam Bakker | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Sage Intacct

We are a restaurant management company with multiple entities. We use Sage Intacct to produce profit and loss statements and balance sheets for all of our restaurants and real estate companies. It has drastically reduced the time to produce our monthly/quarterly/yearly consolidated financials from a few days to a few hours.

Pros

  • Easy to use and navigate
  • Love the help feature
  • Reports can be scheduled
  • Can set up custom reports

Cons

  • It would be great to see more options for the out-of-the-box reports
  • We have been able to redeploy labor to other areas while using Sage Intacct
  • We have reduced our month end close time by 2 days.
Our payroll partner has a direct integration with the general ledger. we utilize a third party Accounts Payable software company that has a direct integration with the A/P module. We also utilize a third party expense management software that has a direct integration with Sage Intacct. All three of these integrations has not only saved us on time but also on the amount of input errors.
We use the multi-entity capabilities. The process of consolidating all of the data for our restaurant entities and real estate entities was a manual process that took over 8 hours each month. Sage Intacct allows this process to be a push of a button, saving us several hours each month. we also utilize a third party expense reporting software that directly integrates with Sage Intacct. Now the end user is entering expenses with less errors due to the elimination is hand keying account numbers.

Do you think Sage Intacct delivers good value for the price?

Yes

Are you happy with Sage Intacct's feature set?

Yes

Did Sage Intacct live up to sales and marketing promises?

Yes

Did implementation of Sage Intacct go as expected?

Yes

Would you buy Sage Intacct again?

Yes

We migrated from QuickBooks Enterprise Solutions. Due to a company restructure, we outgrew QuickBooks. We evaluated several different solutions before deciding on Sage Intacct. We liked that we would not have to pay for upgrades or have any downtime with Sage Intacct when updates were implemented. We also liked the functionality of the system. The user interface was cleaner and easier to navigate compared to other products we evaluated.
Consolidation of data is great. It allows the end user to create different reporting groups so you can get the data the way you want to see it. Yes, it does take some work to set up these reporting groups, but once they are set up, they are easy to configure if changes are necessary.

Sage Intacct Feature Ratings

Accounts payable
9
Accounts receivable
Not Rated
Cash management
10
Bank reconciliation
10
Expense management
Not Rated
Time tracking
Not Rated
Fixed asset management
Not Rated
Multi-currency support
Not Rated
Multi-division support
10
Regulations compliance
Not Rated
Global Financial Support
Not Rated
Intercompany Accounting
10
Journals and Reconciliations
10
Enterprise Accounting
Not Rated
Configurable Accounting
Not Rated
Centralized Rules Framework
Not Rated
Standardized Processes
Not Rated
Inventory tracking
Not Rated
Location management
Not Rated
Pricing
Not Rated
Order entry
Not Rated
Credit card processing
Not Rated
End-to-end order visibility
Not Rated
Dashboards
9
Standard reports
9
Custom reports
9
API for custom integration
9
Plug-ins
9
Role-based user permissions
10
Single sign-on capability
Not Rated

Not-For-Profit Usage

The first benefit has been the ability to shorten the time it takes for us to close the books each month. We sent from closing the books in 25 days to 7-10 days. The second benefits has been the ability to easily add entities. We have added 4 entities since implementing Sage Intacct. Adding new entities is very easy since I love that the chart of accounts is shared across all of the entities. The third benefit would be the fact that as we continue to grow, we have not had to add any additional headcount at the office level.
  • AvidXchange
  • Proliant Payroll
  • Nexonia
When we look for additional service providers, we look at the Sage Intacct Marketplace first. Having a Marketplace partner eliminates our responsibility of managing the bridge between the companies we integrate with and Sage Intacct. We do not have an internal IT department, so eliminating the management between integrations has been a plus for us. The set up of the integrations was very smooth for all three.
We have an integration with an A/P payment solution, a payroll provider, and an expense management solution.
We currently do not utilize dashboards as much as we should. I do have reports and snap shots of data on a Controller dashboard that I do use. However, we do not have a live data feed in Sage Intacct due to being a restaurant group. I use the dashboard as a quick reference section to get to favorite reports and external sites that I use.
We utilize the multi-entity consolidation. We currently have 27 entities and will soon be adding two more. The consolidation functionality has saved us hours of work as we would have to complete our consolidations manually with our legacy solution. Once we add any new entities and set them up in the appropriate reporting groups are reports will show the new entities.
The Mission of our company is "Being good to People." One might wonder how Sage Intacct would fit into this. Sage Intacct has allowed us to invest in our people with ongoing quality training. Sage Intacct continues to find ways to make processes easier as well as integrating with various companies. Easier processes and integrations allows our team to focus on the business instead of the day to day grind. This makes our team feel like they are making a difference with the work they are doing and not just repeating the same task over and over again.

COVID-19 Updates & Changes

We currently have three third party integrations. Both integrations work very well. We utilize a third party accounts payable solution, an expense reporting solution, and a payroll provider. All three companies are Sage Intacct marketplace partners. There is no upkeep on our end with the API connection, so this helps since we do not have an internal IT department. When Sage Intacct does any updates, there are no issues with my third party integrations.
Sage Intacct gives our company the ability to work from home with out having to worry if there are internet outages at our corporate office and we are unable to connect to our servers. We have been able to continue with our processes as if we are in the office every day.

Using Sage Intacct

5 - We currently have five business users within our Sage Intacct environment. One has full admin rights, one has limited access as they only help with the Accounts Payable processing. The other three users make up the accounting staff, they have full access but limited admin rights. All users can access all 27 entities, but are not able to add entities, users, or edit the chart of accounts. It is nice to restrict user access when necessary.
We do not have an internal IT department. If we have any issues with Sage Intacct, we contact support directly and work though the issue with them. In the six years we have been using Sage Intacct, I can remember only a limited number of issues were we had to get support involved.
  • Time management
  • Multi entity consolidation
  • Scalability
  • Always on the most recent version
  • We have not used Sage Intacct in any unexpected ways.
  • We are looking at expanding into other concepts that would be a completely different business. We know that Sage Intacct will allow us to have multiple stand alone businesses.
We are confident that Sage Intacct will continue to deliver a best in class ERP solution. They will continue to work with best in class partners for services that Sage Intacct does not perform directly. We fell that Sage Intacct will grow with us as we add more entities and they will continue to find ways to improve the product that will benefit the end users.

Evaluating Sage Intacct and Competitors

Yes - Sage Intacct replaced QuickBooks Enterprise. We did a company restructure and needed a software that would accommodate the use of a management company without having to manually track inter company transactions. We also needed a software that would easily allow us to produce consolidation financials statements without using a third party software or creating them manually. Our legacy system also did not have the ability to use one chart of accounts across the entire business.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
The single most important factor when evaluating solutions was product usability. With a growing company, we needed a product that would be easy for our employees to use, as well the ability to add entities, and customize reports to show our owners the data they wanted to analyze. Sage Intacct has been able to provide everything we were looking for and more.
I am not sure that we would change the way we evaluated the different software available except maybe have more people involved in the initial discovery conversations and demonstrations. We had a good idea of what was broken with the legacy system so we were well prepared with questions and new what we wanted the new system to be able to do for us.

Sage Intacct Implementation

If you are using a third party implementation partner, make sure both parties lay out expectations up front. Do not be afraid to ask questions of your implementation partner and know what your agreement contains. We did have to ask for the training to be scheduled even though that was part of our agreement.
  • Implemented in-house
  • Third-party professional services
We were not given the ability to implement Sage Intacct in house. However, after we worked with Armanino to get the back bone of the software set up and the modules configured, they trained me how to export data from our legacy system and import data into Sage Intacct for the majority of our entities.
Yes - We worked with out implementation team to set deadlines and goals up so that we were not trying to gather all the necessary data at one time. Implementing a new software and trying to get the status que can be overwhelming. Pulling data in small chucks helps to manage the work load.
Change management was a major issue with the implementation - It is best to have a clear understanding of how you want the structure of the management change laid out. We implemented a management company and needed to have a clear vision on how the intercompany transactions would work. We did end of making a change to this set up after our implementation.
  • The issues were on us, not with our implementation. We implemented Sage Intacct at the same time as a new payroll software.

Sage Intacct Training

  • Online training
  • in-person training
I have taken in person training classes at several of the annual Sage Intacct user conferences. It is very interactive and the trainers are very easy to follow and understand. They are great at getting everyone in the class involved. They also make sure everyone has learned to task before moving to a new one.

Sage Intacct Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
We did not purchase premium support. If we have any issues, we first check the community to see if any other users are having similar problems. If so, then we will try to resolve the issue the same way that customer did. If no other users have experienced the same issue as us, we will post a question to see if anyone has any suggestions. Once we have exhausted the community resources, we will submit a support ticket and copy our account manager.

Using Sage Intacct

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Adding new entities
  • Entering journal entities
  • importing data
  • We have not found any functions difficult to perform.

Comments

  • Deanna Carrillo | TrustRadius Reviewer
    Hi Pam, my name is Deanna Carrillo and I'm the Customer Content Manager at Sage Intacct. Thank you for the review and for being part of our Champions customer advocacy program! If you need anything, feel free to reach out to us at sageIntacct-champions@sage.com.

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