What users are saying about
288 Ratings
4 Ratings
288 Ratings
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Score 4.4 out of 100
4 Ratings
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Score 9.7 out of 100

Likelihood to Recommend

Brightpearl

Brightpearl is very well suited for small-medium companies that are growing quickly and need a way to improve their operational systems and functionality to handle increasing volume of orders. Particularly if you use multiple SKUs, sales channels, and/or warehouses, the features offered by Brightpearl are excellently well suited to handle these types of needs. I don't believe Brightpearl would be very applicable for very small companies with a small number of SKUs, as many of the features offered would be unnecessary and underutilized.
Joel Graham | TrustRadius Reviewer

Ordoro

Ordoro is ideal for a company with multiple websites and/or sales channels that does both in-house shipping and has orders drop-shipped. Ordoro keeps orders and inventory in one central location, so you can manage orders, inventory, vendors, shipping, etc., all from one location. Creating and printing shipping labels is fast and simple. Ordoro's PO features and drop-ship integration with vendors has saved us a ton of time and hassle.
Matthew Richards | TrustRadius Reviewer

Pros

Brightpearl

  • Brightpearl tracks order changes and communications very well. It documents all activity in a feed that anyone can see, including status changes, notes made, emails sent, etc.
  • Brightpearl makes it incredibly easy to find orders fitting certain criteria through the use of statuses that you can customize. For example, as a multichannel seller, we can easily create statuses for each channel that we sell from, where our orders will (oftentimes automatically) land in. We also deal often with things like back ordered items; we can also create statuses for certain brands, so that when we expect a shipment in from that company, our back order specialist can easily sort through her orders that are waiting on that shipment.
  • Brightpearl makes it easy to take orders over the phone. Everything I need is right there on one screen; not often do I find myself needing to deviate to other tabs. The steps I take (from "new order" to finish) are straightforward and understandable, and go in steps that make sense.
Anonymous | TrustRadius Reviewer

Ordoro

  • Ordoro manages inventory across multiple platforms very well. If you sell an item on one channel, it reduces your told inventory and updates it across all of your other channels so you never risk going out of stock on an item.
  • Ordoro is awesome for bringing all of your orders into one central location which streamlines shipping processes. They also provide reduced shipping costs for most well-known shipping carriers.
  • Ordoro has incredible technical support and customer care team. Unlike other similar products, when you call Ordoro, you talk to a real live person who is never reading a script and always friendly and happy to help with any questions you may have.
Anonymous | TrustRadius Reviewer

Cons

Brightpearl

  • Supports only a small number of marketplaces and in a limited way only. When I signed up with Brightpearl they claimed that you could list directly onto eBay from within Brightpearl but this turned out to be untrue as Brightpearl did not support eBay postage policies (eBay's semi literate way of saying shipping tables).
  • Not only can you not list directly onto eBay, you cannot list directly from within Brightpearl to any marketplaces whatsoever. With other software you can list directly to all the marketplaces they integrate with.
  • Brightpearl is abysmal at VAT. Brightpearl calculates VAT on Channel Islands and Canary Islands orders even though there is no Vat in either of them. So when you pay HMRC you will be paying them a bit extra unless you check all your orders which makes the software somewhat redundant.
  • When I signed up they advertised Brightpearl as the software to automate your online selling. But it didn't really do that. A couple of years later at considerable extra cost they released an add-on app called Brightpearl Automation that does seem to deliver on automation. However other software offers that at no extra cost.
  • Brightpearl claims that it integrates with Amazon, but this is only partially true as they have completely ignored the new marketplaces that Amazon have opened. If you list on those marketplaces you have to input the orders manually and Brightpearl will not update the stock, putting you at risk of negative feedback. Other software integrates fully with all Amazon marketplaces.
  • Now that I am leaving it was suggested that I might benefit from read-only access so that we could easily double check things like warranty claims. They offered me a year's read-only access for £10,080 which is more than double my yearly contract for full use of the software. Now, if that isn't taking the mickey, I don't know what is!!!
Martin Powell | TrustRadius Reviewer

Ordoro

  • We would love for the ability to have more control of the packing slip templates (ie. add barcodes for order numbers on the packing slip etc.).
  • Wish it would sync to our eCommerce platform a bit more often than 1x per hour. We can manually sync, but that takes a few minutes.
  • Wish it would connect to the other software platform we use to manage our Amazon orders, Monsoon Commerce.
Matt Russell | TrustRadius Reviewer

Likelihood to Renew

Brightpearl

Brightpearl 8.2
Based on 12 answers
Brightpearl has proved to work out for our company and we have no need or intention to let it go. Rather we intend to build on what we've accomplished and it will no doubt help us scale our business and meet our ambitions.
Chris Metropulos | TrustRadius Reviewer

Ordoro

No score
No answers yet
No answers on this topic

Usability

Brightpearl

Brightpearl 4.1
Based on 8 answers
Brightpearl can be a little confusing to begin with, there are a lot of options to look through and working out the intricacies takes some time depending on what you would like to be able to do on it and what your account is set up to do. It is however very thorough and once you can work your way around it most of the functions are fairly simple to use and very detailed.
Dan Thomas | TrustRadius Reviewer

Ordoro

Ordoro 9.1
Based on 1 answer
Ordoro really excels in its simplicity and elegance. From set up, to everyday use, it's very intuitive and easy to learn
Matthew Richards | TrustRadius Reviewer

Reliability and Availability

Brightpearl

Brightpearl 10.0
Based on 2 answers
Brightpearl is always easily accessibly anywhere that you can find an internet source. I have checked our stock levels when we have been off site at Ham Rally's at home and on my way home or to work if needs be. That is probably one of the best features of this system.
Dan Thomas | TrustRadius Reviewer

Ordoro

No score
No answers yet
No answers on this topic

Performance

Brightpearl

Brightpearl 9.0
Based on 2 answers
Brightpearl performs very well and integrates very well with our Metapak packing and despatch system. IT also intergrates very well with Amazon and we have used Ebay although there have been complications with Ebay and stock levels. We use Ebay mostly for second hand items of which we only have one so have skipped using Brighpearl for these products.
Dan Thomas | TrustRadius Reviewer

Ordoro

No score
No answers yet
No answers on this topic

Support Rating

Brightpearl

Brightpearl 7.7
Based on 268 answers
Brightpearl was ALWAYS great at responding to us. Their customer service was quick and responsive.Unfortunately, the responses were often that "engineers were working on it" but nothing seemed to ever come of that. I realize that Brightpearl is a large company that a lot of businesses rely on. But when you can't hit "enter" when trying to search in the front-end POS, that type of behavior should be changed very quickly and it never was. Admittedly, small things, but those annoyances tend to ultimately affect the overall experience.
Anonymous | TrustRadius Reviewer

Ordoro

Ordoro 9.1
Based on 2 answers
In the six years we've used Ordoro, their customer service has been responsive, helpful, and knowledgeable. They have a robust support center for DIY answers, and honestly, we don't need support often because their product is so reliable. But when we need to reach a human for additional support, they have always been excellent.
Matthew Richards | TrustRadius Reviewer

In-Person Training

Brightpearl

Brightpearl 1.0
Based on 1 answer
No in house training was given.
Dan Thomas | TrustRadius Reviewer

Ordoro

No score
No answers yet
No answers on this topic

Online Training

Brightpearl

Brightpearl 7.0
Based on 1 answer
The online training was very helpful in the areas we were shown and was implemented very well via a Skype call and an presentation done via the internet. However it was not thorough enough for all of our needs in certain areas. More training in person on site would have been very helpful.
Dan Thomas | TrustRadius Reviewer

Ordoro

No score
No answers yet
No answers on this topic

Implementation Rating

Brightpearl

Brightpearl 6.5
Based on 208 answers
Implementation was generally perfect, but if you are coming across from Sage I personally would recommend doing this as baby steps.
We tried to import our entire Sage history in one batch and that was a bad idea hence the 9/10. That was mainly our fault and nothing on Brightpearl.
James Ewens | TrustRadius Reviewer

Ordoro

Ordoro 8.2
Based on 2 answers
Change always takes time and adjusment, but set up was so simple. Once we were fully set up, Ordoro w
Matthew Richards | TrustRadius Reviewer

Alternatives Considered

Brightpearl

Initially we went with Brightpearl because it was an all in one solution. Salesforce CRM capabilities right out of the box far surpass Brightpearl's, but there's no inventory or accounting system pre-built in. We are currently moving away from Brightpearl for both CRM and accounting functions however.
Anonymous | TrustRadius Reviewer

Ordoro

Other solutions may be more advanced or complete for certain tasks, however they are either more expensive or otherwise cover only partial operational requirements. For example, you may find a superior solution for inventory or fulfillment management, which will force you to work in two or more different systems, In addition the total cost will be usually more than you would pay for Ordoro. Some systems may be more complete than Ordoro, but at the same time too expensive for most small business. Ordoro has excellent customer service, superior to many similar, cost-effective, solutions.
Ronen Amit | TrustRadius Reviewer

Scalability

Brightpearl

Brightpearl 6.9
Based on 5 answers
Brightpearl's ability to increase or expand its capacity and retain its performance levels to accommodate growth were acceptable but not fantastic. The program was constantly making changes which can be useful, but was also confusing & hard to keep up with since we were never updated that changes were about to be made or had been made.
Anonymous | TrustRadius Reviewer

Ordoro

No score
No answers yet
No answers on this topic

Return on Investment

Brightpearl

  • It's really difficult to say. While everything is now in one place, we've spent a ton of time with support and figuring things out on our own.
  • We've also had to spend a ton of money with our CPAs fixing our financials every month.
  • However, the sales piece has streamlined our process for shipping orders out in a timely basis.
Anonymous | TrustRadius Reviewer

Ordoro

  • By using Ordoro, we have saved money by taking advantage of their reduced shipping costs.
  • We have saved time by using Ordoro because we are no longer manually managing inventory across multiple channels.
  • Ordoro is affordable and has allowed us to easily scale up or down as our business needs have changed.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Brightpearl

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Ordoro

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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