What users are saying about
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Top Rated
199 Ratings
1 Rating

Broadvoice

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Top Rated
199 Ratings
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Score 8.6 out of 100
1 Rating
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Score 6 out of 100

Feature Set Ratings

  • Lingo ranks higher in 1 feature set: Cloud PBX

Performance & Compatibility of Online Events Software

6.4

Broadvoice

64%

Lingo

Feature Set Not Supported
N/A
Broadvoice ranks higher in 1/1 features

High quality audio

6.4
64%
1 Rating
N/A
0 Ratings

Online Events Security

6.4

Broadvoice

64%

Lingo

Feature Set Not Supported
N/A
Broadvoice ranks higher in 1/1 features

Participant roles & permissions

6.4
64%
1 Rating
N/A
0 Ratings

Cloud PBX

7.9

Broadvoice

79%
8.0

Lingo

80%
Broadvoice ranks higher in 3/4 features

Hosted PBX

9.1
91%
1 Rating
N/A
0 Ratings

Multi-level Interactive Voice Response (IVR)

9.1
91%
1 Rating
N/A
0 Ratings

Directory of employee names

5.5
55%
1 Rating
N/A
0 Ratings

User templates

N/A
0 Ratings
8.0
80%
1 Rating

Call Management

8.5

Broadvoice

85%

Lingo

Feature Set Not Supported
N/A
Broadvoice ranks higher in 5/5 features

Answering rules

9.1
91%
1 Rating
N/A
0 Ratings

Call recording

9.1
91%
1 Rating
N/A
0 Ratings

Call park

9.1
91%
1 Rating
N/A
0 Ratings

Call screening

6.4
64%
1 Rating
N/A
0 Ratings

Online Fax

9.1
91%
1 Rating
N/A
0 Ratings

Mobile apps

7.3

Broadvoice

73%

Lingo

Feature Set Not Supported
N/A
Broadvoice ranks higher in 1/1 features

Mobile app for iOS

7.3
73%
1 Rating
N/A
0 Ratings

Unified Communications Platform and Collaboration

9.1

Broadvoice

91%

Lingo

Feature Set Not Supported
N/A
Broadvoice ranks higher in 1/1 features

Call and meeting analytics

9.1
91%
1 Rating
N/A
0 Ratings

Attribute Ratings

  • Broadvoice is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.6

Broadvoice

86%
131 Ratings
6.0

Lingo

60%
1 Rating

Likelihood to Renew

8.8

Broadvoice

88%
9 Ratings

Lingo

N/A
0 Ratings

Usability

7.9

Broadvoice

79%
7 Ratings

Lingo

N/A
0 Ratings

Support Rating

9.1

Broadvoice

91%
7 Ratings

Lingo

N/A
0 Ratings

In-Person Training

9.1

Broadvoice

91%
1 Rating

Lingo

N/A
0 Ratings

Online Training

9.1

Broadvoice

91%
1 Rating

Lingo

N/A
0 Ratings

Implementation Rating

8.6

Broadvoice

86%
4 Ratings

Lingo

N/A
0 Ratings

Likelihood to Recommend

Broadvoice

Putting calls on park so they can be accessed anywhere in the offices. The system is so easy to learn for everyone involved. The customer service has been very good as well - someone does respond quickly when asked for help. I also like the fact that if I cannot understand the voicemail someone left, I can check my computer and hear it better.
Read full review

Lingo

Lingo is great for small to mid sized company working with big box retailers that want to manage EDI in a cost effective but also time efficient manner. If you are looking for complete automation and integration, or a highly developed interface this is not the EDI platofrm for you
Read full review

Pros

Broadvoice

  • Broadvoice is excellent for customizing/tailoring to a business's specific needs.
  • Tech Support is easy to reach, and provides consistent help.
  • Onboarding new customers is very thorough and supportive. Changing phone systems is overwhelming and time-consuming. Broadvoice makes it as easy as possible with clear expectations and fantastic training.
Read full review

Lingo

  • User friendly, easy to see what needs to be done for each retail partner and completing all required documents
  • Its price is competitive compared to other options
  • Nice that they don't send a million update and confirmation emails like some platforms
Read full review

Cons

Broadvoice

  • Process for provisioning a new telephone can be time consuming
  • Auto attendant text-to-voice options are limited and sound more robotic than some I've used
  • Bits of information about telephone extensions/people are stored in multiple locations. Often I miss updating one piece and have to dig around for it a 2nd time. Not always found in intuitive places. (maybe provide links to related info? )
Read full review

Lingo

  • Cost setup for each retail partner is steep. In this digital age, it seems like a rip off to have to pay for this service
  • ERP/Warehouse integration - it does not have the ability to integrate with our ERP setup currently.
  • Sometimes there are just one too many steps to submit documents - wish it automatically prompted to the next submission step to remember to get through all steps more easily and not get lost in submitting documents
Read full review

Pricing Details

Broadvoice

Starting Price

$10 monthly, 12 or 36 months per seat

Editions & Modules

Broadvoice editions and modules pricing
EditionModules
b-hive Metered Seat Cloud PBX101
b-hive Standard Seat Cloud PBX182
b-hive Pro Seat Cloud PBX233
b-hive Standard Seat - Call Paths74
b-hive Pro Seat - Call Paths105
SIP Trunking - Metered116
SIP Trunking - Unlimited177
Contact CenterContact Sales8

Footnotes

  1. per month per user
  2. per month per user
  3. per month per user
  4. per month
  5. per month
  6. per month per user
  7. per month per user
  8. none

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

Pricing Based on 3 Year Terms

Lingo

Starting Price

$0

Editions & Modules

Lingo editions and modules pricing
EditionModules
Small Team151
Standard302
Plus403
EnterpriseCustom Pricing4

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Likelihood to Renew

Broadvoice

Broadvoice is an ideal value. It's not the best possible IP based phone system but it's easily one of the best options if cost is a factor. We got a capable and easy to use product while lowering our costs, a total win-win.
Read full review

Lingo

No answers on this topic

Usability

Broadvoice

At first, it seemed "daunting" to use but that is very much the same with a lot of things that are new. Broadvoice supplies great Quick Sheets to main topics, such as Feature Codes, Flow Charts, User Guides, which are easy to read and follow. Once it is used often, it is easy to understand, follow, and make changes to fit your company
Read full review

Lingo

No answers on this topic

Support Rating

Broadvoice

Laura H. our Service Coordinator was exceptionally helpful when the inevitable hiccups occurred along the way. She calmly sought out solutions that kept the project moving so that we could meet our move-out/move-in deadlines. Also, their 24/7 Business Support line is staffed with knowledgeable people that answer my questions quickly and accurately.
Read full review

Lingo

No answers on this topic

In-Person Training

Broadvoice

The in-person was done by phone and was GREAT!
Read full review

Lingo

No answers on this topic

Online Training

Broadvoice

Easy for even the most basic user.
Read full review

Lingo

No answers on this topic

Implementation Rating

Broadvoice

It was straightforward to set up. The phone was delivered prior to installation. The script and routing of calls were established prior to installation as well. The on-site technician installed each phone and offered training to anyone who asked. The main setup for hours, calls, and extensions was already set up via online meeting, making the phone install on-site a seamless experience.
Read full review

Lingo

No answers on this topic

Alternatives Considered

Broadvoice

Other companies have used other systems, and there has always seemed to be a disconnect. The communication system can end up being a nightmare and truly ruin the day/week/month when issues arise. We have had the benefit of Broadvoice, so that has not been the case for us
Read full review

Lingo

We used SPS for a brief time because our warehouse had the capability to integrate with this program. It was very expensive and the interface for manually processing was not user friendly or easy to navigate. The integration was going to be an additional large cost. Lingo, while it does not have the integration capabilities, was the lower cost and easier to use option. We could get things done quickly for a lower cost and easily teach our third party warehouse to help in the process.
Read full review

Return on Investment

Broadvoice

  • We have pretty much cut our phone service bill in half compared to our previous provider.
  • The reliability of the system has reduced downtime to null.
  • Communication, communication, communication is a must for any organization. Broadvoice has met all our expectations plus. Well worth the investment.
Read full review

Lingo

  • It helps us save money on EDI processing
  • It was user friendly so we could have our warehouse take over helping us process ASNs and take over steps on processing EDI orders for no additional cost- this has saved our admin time needed for these orders
  • We were able to add all our retailer partners with specific requirements without issue. It helps us stream the processing and save time/money on these orders where the margins are not always great and the rules complicated
Read full review

Screenshots

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