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Broadvoice is worth the money.
August 21, 2023

Broadvoice is worth the money.

David Morriss | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • VM Ware Velo

Overall Satisfaction with Broadvoice

We are currently on our way to having Broadvoice in nearly 200 restaurants. They are very nice and knowledgeable. Broadvoice has just about any phone you can want or need. We have a virtual call every Friday to talk about the up coming weeks cutovers. Broadvoice caters to our every need, sometimes before we even know. If I had it to do all over again I would pick a Broadvoice again and would recommend them to all my friends.
  • Broadvoice is quick to furnish the phone numbers before we even have the store built.
  • Broadvoice gives us temporary numbers until the port occurs.
  • Broadvoice monitors our accounts so we Dont have to.
  • I wished I could reach them earlier than 10am CST.
  • The fact they work on our backup internet instead of being dead in the water.
  • The rental program is awesome. The phones keep the warranty as long as you rent them.
  • The rental on the phones is super cheap. Makes you wonder how they make money.
  • The phones themselves can be programmed like you want. For example, Broadvoice can make the phone DND button not work and make it so they can’t turn off the ringer. Both feature are important to us.
  • The phones with Broadvoice has saved us $10 - $15 a line which is good for our bottom line.
  • We no li her have to buy phone after phone anymore. When our employees break the phone Broadvoice replaced them quick and no charge.
  • Broadvoice also has wireless headsets that will automatically answer a incoming call. So we can work with both hands. That’s good on Productivity.
Well I said most of it in the question above. Just are just better. Broadvoice Doesn’t act like they are doing you a favor. It’s just the opposite. Broadvoice is glad to earn your business and work hard at keepin your business. Broadvoice also give you a dedicated team of experts to meet your every need.

Do you think Broadvoice delivers good value for the price?

Yes

Are you happy with Broadvoice's feature set?

Yes

Did Broadvoice live up to sales and marketing promises?

Yes

Did implementation of Broadvoice go as expected?

Yes

Would you buy Broadvoice again?

Yes

Broadvoice is knowledgeable about all things phone and fax. When we have a phone that fails they are good about working with us to make sure it is a phone or fax issue not a cable or switch problem. If it is the phone or fax ata they are quick to send out a replacement.

Broadvoice Feature Ratings

10.0
Hosted PBX
10
Directory of employee names
Not Rated
10.0
Answering rules
Not Rated
Call recording
Not Rated
Call park
10
Call screening
10
Message alerts
10
Business SMS/External Messaging
Not Rated
Online Fax
10
Voicemail Transcription
10
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated
10.0
High quality audio
10
High quality video
Not Rated
Not Rated
Calendar integration
Not Rated
Meeting initiation
Not Rated
Record meetings / events
Not Rated
Not Rated
Desktop sharing
Not Rated
Not Rated
Live chat
Not Rated
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated
Not Rated
Centralized communications management
Not Rated
Team messaging
Not Rated
Team document sharing
Not Rated
Call and meeting analytics
Not Rated

Using Broadvoice

Once the phones are operational it just works. Broadvoice will customize the phones the way you want not they way they want you to have. There are several different ringtones to choose from. Also, Broadvoice can make the volume of phone calls to stay at whatever level you set them at.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Calling out
  • Receiving calls
  • Parking calls
  • None