Incredibly easy to manage and cost effective Telecom Solution!
October 06, 2022

Incredibly easy to manage and cost effective Telecom Solution!

Jed Bauman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Communicator

Overall Satisfaction with Broadvoice

The client was previously being serviced by AT&T with their higher pricing for, in my opinion, less service, and sub-par support.

I have known my Rep for quite some time and have used his expertise to guide my clients to their best solutions.

This is one of several implementations I have used Broadvoice for, and I will stay with them as they provide the best solution and support for my clients, large & small!

Pros

  • Adaptability
  • Fast response
  • Fast knowledgeable support
  • Great pricing
  • Fast deployment of new service

Cons

  • Truthfully I have yet to find an issue needing improvement
  • Fast response to support needs
  • Fast setup and deployment
  • Knowledgeable tech support
  • Simplification
  • ROI
  • Reliability

Do you think Broadvoice | GoContact delivers good value for the price?

Yes

Are you happy with Broadvoice | GoContact's feature set?

Yes

Did Broadvoice | GoContact live up to sales and marketing promises?

Yes

Did implementation of Broadvoice | GoContact go as expected?

Yes

Would you buy Broadvoice | GoContact again?

Yes

I used Broadvoice to provide telecom for one of my larger clients, a larger (25+ users) with a large combination of on-site and off-site users. They made it easier than I could have dreamed of.

Using Broadvoice

11 - Operation of a BUSY Law Practice
1 - Basic TCP/IP understanding and Networking
  • Portable phones
  • Customization
  • Call Flow Modification
  • Ability to travel with a phone and remain connected
  • I don't know yet
Why change something that works well, is cost-effective, and doesn't break?

Evaluating Broadvoice and Competitors

Yes - AT&T over-priced and not friendly
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
I would not.

Broadvoice Implementation

Fast & Easy
  • Implemented in-house
  • Third-party professional services
I am the 3rd party support partner for the client.
Change management was minimal
  • None

Broadvoice Training

  • Online Training
  • In-Person Training
The in-person was done by phone and was GREAT!
Easy for even the most basic user.

Broadvoice Support

Absolutely on top of their game.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
When we were first installing the system.

Using Broadvoice

With some of the less technical users, there is a SLIGHT learning curve but not inhibiting.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
None
  • Setup
  • Transfer
  • Voicemail
  • None
Yes, but I don't use it

Comments

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