Overall Satisfaction with Broadvoice
The client was previously being serviced by AT&T with their higher pricing for, in my opinion, less service, and sub-par support.
I have known my Rep for quite some time and have used his expertise to guide my clients to their best solutions.
This is one of several implementations I have used Broadvoice for, and I will stay with them as they provide the best solution and support for my clients, large & small!
I have known my Rep for quite some time and have used his expertise to guide my clients to their best solutions.
This is one of several implementations I have used Broadvoice for, and I will stay with them as they provide the best solution and support for my clients, large & small!
- Adaptability
- Fast response
- Fast knowledgeable support
- Great pricing
- Fast deployment of new service
- Truthfully I have yet to find an issue needing improvement
- Fast response to support needs
- Fast setup and deployment
- Knowledgeable tech support
- Simplification
- ROI
- Reliability
Do you think Broadvoice delivers good value for the price?
Yes
Are you happy with Broadvoice's feature set?
Yes
Did Broadvoice live up to sales and marketing promises?
Yes
Did implementation of Broadvoice go as expected?
Yes
Would you buy Broadvoice again?
Yes
Using Broadvoice
11 - Operation of a BUSY Law Practice
1 - Basic TCP/IP understanding and Networking
- Portable phones
- Customization
- Call Flow Modification
- Ability to travel with a phone and remain connected
- I don't know yet
Evaluating Broadvoice and Competitors
Yes - AT&T over-priced and not friendly
- Price
- Product Features
- Product Usability
- Product Reputation
I would not.
Broadvoice Implementation
- Implemented in-house
- Third-party professional services
I am the 3rd party support partner for the client.
Change management was minimal
Broadvoice Training
Broadvoice Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
When we were first installing the system.
Using Broadvoice
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using | None |
- Setup
- Transfer
- Voicemail
- None
Yes, but I don't use it