Move out of the stone age of phone systems and join the future!
June 03, 2023
Move out of the stone age of phone systems and join the future!
Score 10 out of 10
Vetted Review
Verified User
Modules Used
- b-hive Communicator
Overall Satisfaction with Broadvoice
We use Broadvoice within our retail sales organization to obviously communicate seamlessly but also because it gave us so much more customization and freedom with our phone system. No more having to call into a company that's 4 hours away about updating our voice recording for special events or holidays. Users that at not always stationed at their desk love the flexibility of the b-hive app to send and receive calls while on the move.
- The URL page where you can see all your users in one place is great.
- b-hive mobile app for users to use their mobile phones while not in office.
- Easy to use audio recording for both automated messages and voicemails.
- When changing users on the URL page there are some steps that can be a bit clunky based on the type of phone you're using.
- Separating users devices into multiple locations inside the URL is nice but you're not able to move those users around if they do change spots in the company.
- For some reason within the b-hive mobile app if I miss a call and then go into the app to check the call and exit the app I still show a notification icon constantly. It seems to be related to the the Chat portion of the app. If you go to that part of the app and refresh when you exit the app the notification icon is gone.
- b-hive mobile app
- audio file uploads for automated responses
- ease of use with the phone being able to connect anywhere there is a ethernet port
- It has saved us so much time with having total control over our setup.
- It has saved us hundreds of dollars from having to make a technician travel 4 hours to us and 4 hours back for hardware issues.
- It has given users so much more flexibility when travelling between locations and being out of office for trade shows.
- Comcast Business VOIP (VoiceEdge)
We've had a few phone vendors over the years and their main item, the phone, usually worked. Now past that, all other features or needs were hardly ever met. With Broadvoice, our experience has been amazing. The call quality, the ease of use on the admin portal and b-hive app, the flexibility of implementing new users. And if something ever seems to stump us, we can quickly reach out to support via email or phone and they are amazingly fast to respond and resolve the issue.
Do you think Broadvoice delivers good value for the price?
Yes
Are you happy with Broadvoice's feature set?
Yes
Did Broadvoice live up to sales and marketing promises?
Yes
Did implementation of Broadvoice go as expected?
Yes
Would you buy Broadvoice again?
Yes