August 31, 2022


Josh Carr | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • b-hive Communicator

Overall Satisfaction with Broadvoice

We are a medical practice using the Broadvoice phone and fax systems. It works great and the functionality is very user-friendly. This phone system allows for easy transfer between departments. The faxes are sent to an outlook account that makes them pdf files so we can easily distribute to the correct person. The online portal allows for voicemails to be reviewed online or you can manually pull them off the traditional way. The setup for the business hours and holidays is the easiest system that I have ever dealt with.
  • Business Hour and Greeting Setup
  • Technical Support
  • Phone Call Transfers
  • Voicemail access
  • Shared line grouping
  • Time of voicemail
  • Searching of voicemails in the portal
  • Auto deletion of voicemails less than 5 seconds
  • Voicemail Setup
  • Ring Group
  • Fax to PDF
  • Business Hours Control
  • Call Forwarding
  • Phone calls are clear
  • Voicemails are not blank
  • Faxes can be reviewed via email
  • Streamline process with call routing
Broadvoice is the best phone system that the office has ever used in all comparison categories.

Do you think Broadvoice delivers good value for the price?


Are you happy with Broadvoice's feature set?


Did Broadvoice live up to sales and marketing promises?


Did implementation of Broadvoice go as expected?


Would you buy Broadvoice again?


The technical support with any questions or changes is very prompt and courteous. The system itself is great and the phones never go down and lose connection.

Using Broadvoice

23 - Healthcare
  • Answering Calls
  • Transfer Calls
  • Check faxes
  • Check voicemails
  • Fax to PDF
  • Ring Groups
  • Voicemail portal
  • Deletion of voicemails less than 5 seconds
  • Time of voicemails

Evaluating Broadvoice and Competitors

Yes - Kloudtel
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
I would still choose Broadvoice.

Broadvoice Implementation

It was straightforward to set up. The phone was delivered prior to installation. The script and routing of calls were established prior to installation as well. The on-site technician installed each phone and offered training to anyone who asked. The main setup for hours, calls, and extensions was already set up via online meeting, making the phone install on-site a seamless experience.
Change management was minimal

Broadvoice Support

There technical support is very quick and responsive.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
No. We are a small office and what we have suites us.
I had to setup holiday hours and they remoted in and walked me thru it.

Using Broadvoice

Very simple phone setup and online portal access is straight forward.
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Voicemail checking
  • Transfer of calls
  • Holding calls
  • Speed Dial and Speed Dial Setup