Broadvoice vs. NovelVox Agent Accelerator
Broadvoice vs. NovelVox Agent Accelerator
Product | Rating | Most Used By | Product Summary | Starting Price |
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Broadvoice | N/A | Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations. | $10 monthly, 12 or 36 months per seat | |
NovelVox Agent Accelerator | N/A | To support the Customer Experience, NovelVox offers Agent Accelerator, a unified agent desktop that comes with out-of-the-box customization and optimization capabilities. The solution integrates with 75+ third-party applications to offer the agent a unified view of information. The integration with CRMs, Ticketing applications, core systems, and telephony systems such as Avaya, Genesys, Amazon Connect, and Cisco, enables agents to fetch data from multiple sources for driving contextual… | N/A |
Broadvoice | NovelVox Agent Accelerator | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | Pricing Based on 3 Year Terms | — | ||||||||||||||
More Pricing Information |
Broadvoice | NovelVox Agent Accelerator | |
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Top Pros | ||
Top Cons |
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Performance & Compatibility of Online Events Software |
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Screen Sharing |
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Online Meetings / Events |
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Online Events Collaboration |
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Online Events Security |
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Cloud PBX |
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Call Management |
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Mobile apps |
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Unified Communications Platform and Collaboration |
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Broadvoice | NovelVox Agent Accelerator | |
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Small Businesses | Nextiva Score 9.2 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Nextiva Score 9.2 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Cisco Unified Communications Manager (Call Manager) Score 8.6 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Broadvoice | NovelVox Agent Accelerator | |
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Likelihood to Recommend | 8.9 (249 ratings) | - (0 ratings) |
Likelihood to Renew | 8.5 (15 ratings) | - (0 ratings) |
Usability | 8.5 (13 ratings) | - (0 ratings) |
Availability | 8.6 (2 ratings) | - (0 ratings) |
Performance | 7.3 (2 ratings) | - (0 ratings) |
Support Rating | 8.5 (14 ratings) | - (0 ratings) |
In-Person Training | 9.1 (2 ratings) | - (0 ratings) |
Online Training | 8.5 (2 ratings) | - (0 ratings) |
Implementation Rating | 7.7 (7 ratings) | - (0 ratings) |
Configurability | 6.8 (2 ratings) | - (0 ratings) |
Product Scalability | 5.9 (2 ratings) | - (0 ratings) |
Vendor post-sale | 9.1 (2 ratings) | - (0 ratings) |
Vendor pre-sale | 9.1 (2 ratings) | - (0 ratings) |
Broadvoice | NovelVox Agent Accelerator | |
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Likelihood to Recommend | Broadvoice | NovelVox No answers on this topic |
Pros | Broadvoice | NovelVox No answers on this topic |
Cons | Broadvoice | NovelVox No answers on this topic |
Likelihood to Renew | Broadvoice | NovelVox No answers on this topic |
Usability | Broadvoice | NovelVox No answers on this topic |
Reliability and Availability | Broadvoice | NovelVox No answers on this topic |
Performance | Broadvoice | NovelVox No answers on this topic |
Support Rating | Broadvoice | NovelVox No answers on this topic |
In-Person Training | Broadvoice | NovelVox No answers on this topic |
Online Training | Broadvoice | NovelVox No answers on this topic |
Implementation Rating | Broadvoice | NovelVox No answers on this topic |
Alternatives Considered | Broadvoice | NovelVox No answers on this topic |
Contract Terms and Pricing Model | Broadvoice | NovelVox No answers on this topic |
Scalability | Broadvoice | NovelVox No answers on this topic |
Return on Investment | Broadvoice | NovelVox No answers on this topic |
ScreenShots | Broadvoice Screenshots | NovelVox Agent Accelerator Screenshots |