What users are saying about
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Top Rated
199 Ratings
2 Ratings

Broadvoice

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Top Rated
199 Ratings
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Score 8.6 out of 100
2 Ratings
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Score 10 out of 100

Feature Set Ratings

  • Ring4 ranks higher in 3 feature sets: Cloud PBX, Call Management, Mobile apps

Performance & Compatibility of Online Events Software

6.4

Broadvoice

64%

Ring4

Feature Set Not Supported
N/A
Broadvoice ranks higher in 1/1 features

High quality audio

6.4
64%
1 Rating
N/A
0 Ratings

Online Events Security

6.4

Broadvoice

64%

Ring4

Feature Set Not Supported
N/A
Broadvoice ranks higher in 1/1 features

Participant roles & permissions

6.4
64%
1 Rating
N/A
0 Ratings

Cloud PBX

7.9

Broadvoice

79%
10.0

Ring4

100%
Broadvoice ranks higher in 2/3 features

Hosted PBX

9.1
91%
1 Rating
N/A
0 Ratings

Multi-level Interactive Voice Response (IVR)

9.1
91%
1 Rating
N/A
0 Ratings

Directory of employee names

5.5
55%
1 Rating
10.0
100%
1 Rating

Call Management

8.5

Broadvoice

85%
10.0

Ring4

100%
Broadvoice ranks higher in 4/6 features

Answering rules

9.1
91%
1 Rating
N/A
0 Ratings

Call recording

9.1
91%
1 Rating
10.0
100%
1 Rating

Call park

9.1
91%
1 Rating
N/A
0 Ratings

Call screening

6.4
64%
1 Rating
N/A
0 Ratings

Online Fax

9.1
91%
1 Rating
N/A
0 Ratings

Message alerts

N/A
0 Ratings
10.0
100%
2 Ratings

Mobile apps

7.3

Broadvoice

73%
10.0

Ring4

100%
Ring4 ranks higher in 2/2 features

Mobile app for iOS

7.3
73%
1 Rating
10.0
100%
2 Ratings

Mobile app for Android

N/A
0 Ratings
10.0
100%
1 Rating

Unified Communications Platform and Collaboration

9.1

Broadvoice

91%

Ring4

Feature Set Not Supported
N/A
Broadvoice ranks higher in 1/1 features

Call and meeting analytics

9.1
91%
1 Rating
N/A
0 Ratings

VoIP system collaboration

Broadvoice

Feature Set Not Supported
N/A
10.0

Ring4

100%
Ring4 ranks higher in 1/1 features

Instant messaging

N/A
0 Ratings
10.0
100%
2 Ratings

Attribute Ratings

  • Ring4 is rated higher in 2 areas: Likelihood to Recommend, Usability
  • Broadvoice and Ring4 are tied in 1 area: Support Rating

Likelihood to Recommend

8.6

Broadvoice

86%
131 Ratings
10.0

Ring4

100%
2 Ratings

Likelihood to Renew

8.8

Broadvoice

88%
9 Ratings

Ring4

N/A
0 Ratings

Usability

7.9

Broadvoice

79%
7 Ratings
9.1

Ring4

91%
1 Rating

Support Rating

9.1

Broadvoice

91%
7 Ratings
9.1

Ring4

91%
2 Ratings

In-Person Training

9.1

Broadvoice

91%
1 Rating

Ring4

N/A
0 Ratings

Online Training

9.1

Broadvoice

91%
1 Rating

Ring4

N/A
0 Ratings

Implementation Rating

8.6

Broadvoice

86%
4 Ratings

Ring4

N/A
0 Ratings

Likelihood to Recommend

Broadvoice

Putting calls on park so they can be accessed anywhere in the offices. The system is so easy to learn for everyone involved. The customer service has been very good as well - someone does respond quickly when asked for help. I also like the fact that if I cannot understand the voicemail someone left, I can check my computer and hear it better.
Read full review

Ring4

Good for creating a new business or branching a business abroad.
Read full review

Pros

Broadvoice

  • Broadvoice is excellent for customizing/tailoring to a business's specific needs.
  • Tech Support is easy to reach, and provides consistent help.
  • Onboarding new customers is very thorough and supportive. Changing phone systems is overwhelming and time-consuming. Broadvoice makes it as easy as possible with clear expectations and fantastic training.
Read full review

Ring4

  • Manage Team Lines
  • Transcribe calls
  • International Calling
  • Call Recording
  • Free video conferencing
Read full review

Cons

Broadvoice

  • Process for provisioning a new telephone can be time consuming
  • Auto attendant text-to-voice options are limited and sound more robotic than some I've used
  • Bits of information about telephone extensions/people are stored in multiple locations. Often I miss updating one piece and have to dig around for it a 2nd time. Not always found in intuitive places. (maybe provide links to related info? )
Read full review

Ring4

  • I've sometimes seen text messages being sent in double.
Read full review

Pricing Details

Broadvoice

Starting Price

$10 monthly, 12 or 36 months per seat

Editions & Modules

Broadvoice editions and modules pricing
EditionModules
b-hive Metered Seat Cloud PBX101
b-hive Standard Seat Cloud PBX182
b-hive Pro Seat Cloud PBX233
b-hive Standard Seat - Call Paths74
b-hive Pro Seat - Call Paths105
SIP Trunking - Metered116
SIP Trunking - Unlimited177
Contact CenterContact Sales8

Footnotes

  1. per month per user
  2. per month per user
  3. per month per user
  4. per month
  5. per month
  6. per month per user
  7. per month per user
  8. none

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

Pricing Based on 3 Year Terms

Ring4

Starting Price

$9.99 per month

Editions & Modules

Ring4 editions and modules pricing
EditionModules
Personal Line$9.991
Business Line$9.992
Call Recording (add-on, business line only)$.053
Transcripts (add-on, business line only)$.054
International Calling (available on personal + business lines)country dependent pricing5

Footnotes

  1. per line
  2. per line
  3. per recording
  4. per transcribed minute
  5. none

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional 9.99

Additional Details

Likelihood to Renew

Broadvoice

Broadvoice is an ideal value. It's not the best possible IP based phone system but it's easily one of the best options if cost is a factor. We got a capable and easy to use product while lowering our costs, a total win-win.
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Ring4

No answers on this topic

Usability

Broadvoice

At first, it seemed "daunting" to use but that is very much the same with a lot of things that are new. Broadvoice supplies great Quick Sheets to main topics, such as Feature Codes, Flow Charts, User Guides, which are easy to read and follow. Once it is used often, it is easy to understand, follow, and make changes to fit your company
Read full review

Ring4

It's super easy and simple to use, and very straightforward.
Read full review

Support Rating

Broadvoice

Laura H. our Service Coordinator was exceptionally helpful when the inevitable hiccups occurred along the way. She calmly sought out solutions that kept the project moving so that we could meet our move-out/move-in deadlines. Also, their 24/7 Business Support line is staffed with knowledgeable people that answer my questions quickly and accurately.
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Ring4

I had a question, and had my answer that same day.
Read full review

In-Person Training

Broadvoice

The in-person was done by phone and was GREAT!
Read full review

Ring4

No answers on this topic

Online Training

Broadvoice

Easy for even the most basic user.
Read full review

Ring4

No answers on this topic

Implementation Rating

Broadvoice

It was straightforward to set up. The phone was delivered prior to installation. The script and routing of calls were established prior to installation as well. The on-site technician installed each phone and offered training to anyone who asked. The main setup for hours, calls, and extensions was already set up via online meeting, making the phone install on-site a seamless experience.
Read full review

Ring4

No answers on this topic

Alternatives Considered

Broadvoice

Other companies have used other systems, and there has always seemed to be a disconnect. The communication system can end up being a nightmare and truly ruin the day/week/month when issues arise. We have had the benefit of Broadvoice, so that has not been the case for us
Read full review

Ring4

Ring4 had everything we need in a business phone line in a more simple format and less expensive.
Read full review

Return on Investment

Broadvoice

  • We have pretty much cut our phone service bill in half compared to our previous provider.
  • The reliability of the system has reduced downtime to null.
  • Communication, communication, communication is a must for any organization. Broadvoice has met all our expectations plus. Well worth the investment.
Read full review

Ring4

  • Less expensive business phone
  • Can answer on the go
  • Less to manage, more simple
Read full review

Screenshots

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