BrowserStack vs. Zephyr Scale

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BrowserStack
Score 8.2 out of 10
N/A
BrowserStack is a test platform built for developers and QAs to expand test coverage, scale and optimize testing with cross-browser, real device cloud, accessibility, visual testing, test management, and test observability. BrowserStack states it currently powers over a billion tests a year for customers who include Amazon, Paypal, Well Fargo Bank, Nvidia, MongoDB, Pfizer, GE, Discovery, React JS, Apache, JQuery and several others rely on BrowserStack to test their web and mobile apps.
$0
per month Unlimited users and 5000 free screenshots
Zephyr Scale
Score 8.4 out of 10
N/A
TM4j is a test management application for Jira, developed by Jira solutions specialist Adaptavist, acquired and now supported by SmartBear since March 2020.
$4.55
per month per user
Pricing
BrowserStackZephyr Scale
Editions & Modules
Percy - Free
$0
per month Unlimited users and 5000 free screenshots
App Percy - Free
$0
per month 5000 free screenshots and 100 minutes of infrastructure
Test Observability - Unlimited Free
$0
Accessibility Testing - Free
$0
Test Observability - Observability Pro
$0.01
per month per test execution
Percy - Desktop
$0.02
per month per screenshot
App Percy - Visual Core
$0.02
per month per screenshot
Percy - Desktop & Mobile
$0.02
per month per screenshot
App Percy - Visual Cloud
$0.03
per month per screenshot
Live - Desktop
$29
per month per user
Live - Desktop & Mobile
$39
per month per user
App Live - Individual
$39
per month per user
Automate - Desktop
$129
per month 1 parallel test
Live - Team
$150
per month 5 users
App Live - Team
$150
per month 5 users
Automate - Desktop & Mobile
$199
per month 1 parallel test
App Automate - Device Cloud
$199
per month 1 parallel test
App Live - Team Pro
$199
per month 5 users
Accessibility Testing - Team
$199
per month 5 users
App Automate - Device Cloud Pro
$249
per month 1 parallel test
Automate - Enterprise
Contact sales team
Percy - Enterprise
Contact Sales
App Automate - Enterprise
Contact Sales
App Live - Enterprise
Contact sales team
Live - Enterprise
Contact sales team
App Automate - Device Cloud Pro + Visual Cloud
Contact Sales
App Percy - Enterprise
Contact Sales
Test Observability - Enterprise
Contact Sales
Accessibility Testing - Enterprise
Contact Sales
No answers on this topic
Offerings
Pricing Offerings
BrowserStackZephyr Scale
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details—Free up to 10 users, $4.55/user/month after that. It gets cheaper as you scale.
More Pricing Information
Community Pulse
BrowserStackZephyr Scale
Considered Both Products
BrowserStack
Chose BrowserStack
Simple UX and UI made it easier to use with a Chrome addon. Vastly better performance compared to the other offerings was the critical success factor that won the deal plus the pre-sales team zoom calls.
Zephyr Scale

No answer on this topic

Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
BrowserStackZephyr Scale
Test Management
Comparison of Test Management features of Product A and Product B
BrowserStack
-
Ratings
Zephyr Scale
7.8
1 Ratings
3% below category average
Centralized test management00 Ratings8.01 Ratings
Map tests to user stories00 Ratings8.01 Ratings
Test execution reporting00 Ratings8.01 Ratings
Defect management00 Ratings7.01 Ratings
Best Alternatives
BrowserStackZephyr Scale
Small Businesses
TestComplete
TestComplete
Score 7.0 out of 10
BrowserStack
BrowserStack
Score 8.2 out of 10
Medium-sized Companies
ReadyAPI
ReadyAPI
Score 7.5 out of 10
OpenText ALM/Quality Center
OpenText ALM/Quality Center
Score 7.6 out of 10
Enterprises
ignio AIOps
ignio AIOps
Score 8.1 out of 10
OpenText ALM/Quality Center
OpenText ALM/Quality Center
Score 7.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BrowserStackZephyr Scale
Likelihood to Recommend
8.7
(150 ratings)
8.0
(1 ratings)
Likelihood to Renew
8.0
(11 ratings)
-
(0 ratings)
Usability
8.9
(17 ratings)
-
(0 ratings)
Availability
9.1
(3 ratings)
-
(0 ratings)
Performance
7.9
(77 ratings)
-
(0 ratings)
Support Rating
7.3
(19 ratings)
-
(0 ratings)
In-Person Training
7.3
(1 ratings)
-
(0 ratings)
Online Training
7.7
(2 ratings)
-
(0 ratings)
Implementation Rating
9.1
(4 ratings)
-
(0 ratings)
Configurability
7.8
(3 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
4.5
(2 ratings)
-
(0 ratings)
Ease of integration
8.2
(1 ratings)
-
(0 ratings)
Product Scalability
8.4
(3 ratings)
-
(0 ratings)
Professional Services
3.9
(2 ratings)
-
(0 ratings)
Vendor post-sale
8.5
(2 ratings)
-
(0 ratings)
Vendor pre-sale
8.5
(2 ratings)
-
(0 ratings)
User Testimonials
BrowserStackZephyr Scale
Likelihood to Recommend
BrowserStack
I didn't have problems working with BrowserStack. The tool is stable, there are a lot of different devices and OS. It's really useful. I only had a problem in the past while working with a company that had geolocation activated on the app. The app only works in the USA, and I was in Brazil. I faced many many issues working on this circumstances. I tried to get in touch with BrowserStack, but I leave the company before get the problem solved. But that one was the only big problem that I've faced while using BrowserStack.
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SmartBear
Jira and Confluence are widely implemented in organizations of various industries so incorporating Zephyr Scale is a very seamless method of adding scalable testing management. Testing visibility and end to end traceability is possible and integrates in Jira. Developers and engineers are able to take advantage of the built-in reports and statistics and even automate testing. The value is greatly reduced for organizations that do not already implement Jira and Confluence as the native integrated compatibility is much of the value
Read full review
Pros
BrowserStack
  • BrowserStack App Automate dashboard gives us video, screenshots and logs of what exactly happened during the test run. This helps us easily analyse failures in our automation test and figure out the root cause for failures.
  • BrowserStack App Live provides us with lot of devices to test on. This is specifically useful in case of high end iPhone devices which are costly for us to procure in house.
  • BrowserStack App Automate provides parallel threads which can be shared across multiple teams. This has helped us scale our mobile test automation effort across the organisation.
  • In house mobile lab might be cost effective initially but when it comes to maintaining it and add new devices as and when it comes in market makes it less cost effective than cloud solution like BrowserStack
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SmartBear
  • Scalable and compatible with Jira & Confluence
  • Improves testing visibility, data analysis, collaboration with reports & gadgets
  • Easy to retrospectively trace testing with change history
Read full review
Cons
BrowserStack
  • Overall performance of usability of the device
  • Overheating conditions could be a useful feature to be included
  • Downloading the app to the Home screen for quick selection would be helpful
  • Screen orientation feature
  • Tablets for additional devices to be tested against
  • Add in a feature to test against wearables
Read full review
SmartBear
  • Not as valuable if not already using Jira or Confluence
  • Can be overlooked if the user does not set automation
  • Needs better first time tutorials
Read full review
Likelihood to Renew
BrowserStack
This decisions mostly taken by senior management at VP and CEO level, they also need approval from many other teams like dev, design according to the use, and finance due to competitive cost, They do check other product as well, and I am just a single person from QA team, and not a decision maker
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SmartBear
No answers on this topic
Usability
BrowserStack
It integrates directly in internal networks and local development. The point and click interface of choosing your device, pick the browser/version and you have a working emulation of that exact environment. What else could you ask for? I've set our least computer savvy users up with BrowserStack for testing in minutes. It feels like it's just part of your local environemnt.
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SmartBear
No answers on this topic
Reliability and Availability
BrowserStack
Its always available in our organisation. Just a click away from testing on the exact devices we require.
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SmartBear
No answers on this topic
Performance
BrowserStack
The tests are fast considering the fact that they're Appium tests. I've seen tests reliably pass or fail when they're supposed to, with next to zero issues on the BrowserStack side of things. Tests launch only seconds after I kick off them off from my CLI.
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SmartBear
No answers on this topic
Support Rating
BrowserStack
I'm saying a 10 for support for BrowserStack only based on feedback from the development team. I myself have never had to reach out to support for any questions or issues, but others in the company have. From my conversations with them, the support was fantastic and had been a pleasure working with the BrowserStack team.
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SmartBear
No answers on this topic
In-Person Training
BrowserStack
Yes, it was online training on meet, and trainer looks like skilled and technical strong, he has covered end to end all the features and he has answers all the queries. because of this trainings we are able to implement it by our own in the organization, thank you for support and training.
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SmartBear
No answers on this topic
Online Training
BrowserStack
It was a quick training from the support of browserstack, it was nice and easy to understand, thanks again for the support given by the team. and regularly I used to receive mails for training from support for any new feature they launch, I was able to spread same training to all my team and dev.
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SmartBear
No answers on this topic
Implementation Rating
BrowserStack
It was new learning for me, till the time I was not aware of such tools are available for manual CBT testing and for automation integration caue I was using some VM for testing, it has increase my knowledge and skill set. It was a fun while implementation and I enjoyed it.
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SmartBear
No answers on this topic
Alternatives Considered
BrowserStack
BrowserStack's library of devices and browsers is way bigger than Chrome DevTools. Additionally, I find that BrowserStack is more accurate than Chrome DevTools in regards to how pages render on the various devices I need to test on. Overall, BrowserStack is far better than Chrome DevTools.
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SmartBear
Zephyr scale is easier to work with and more seamlessly used because it is natively integrated with Jira and Confluence. TestRail cannot provide the same scalable experience and is rather dated and limited in capability. Developers rather use tools that are compatible with each other, and Zephyr scale offers that
Read full review
Contract Terms and Pricing Model
BrowserStack
Not sure about all this billing details, I am not part of that discussion.
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SmartBear
No answers on this topic
Scalability
BrowserStack
It provides us with the latest technology in the market, which enable us to make sure that the software we create is accessible on them.
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SmartBear
No answers on this topic
Professional Services
BrowserStack
Not used
Read full review
SmartBear
No answers on this topic
Return on Investment
BrowserStack
  • Saves a lot of money, by providing several devices at our disposal
  • It gives you devices like, mobile phones, tabs and desktops of various Operating Systems
  • Only Challenge is it might consume more time for development, but testing should be fast and easy
Read full review
SmartBear
  • Dozens of added testing capability via integrated gadgets
  • Reduced testing and tracking time
  • Faster and clearer testing operations awareness
Read full review
ScreenShots

BrowserStack Screenshots

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