BugHerd vs. Gemini

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BugHerd
Score 8.4 out of 10
N/A
BugHerd is a bug tracking solution designed for users of all technical backgrounds. By making it easy for anyone to report a bug, BugHerd aims to make resolution by technical teams easier and faster.
$39
per month
Gemini
Score 8.0 out of 10
N/A
N/A
$10
Per User Per Month
Pricing
BugHerdGemini
Editions & Modules
Standard
$39.00
per month
Premium
$129
per month
Deluxe
$229
per month
Gemini Express
$10.00
Per User Per Month
Gemini Enterprise
$850.00
Per 10 Users Per Month
Offerings
Pricing Offerings
BugHerdGemini
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsBugHerd gives a discount equivalent to the cost of two months for annual subscriptions. BugHerd offers a 14-day free-trial of all plans. Custom pricing is available for large enterprises.
More Pricing Information
Best Alternatives
BugHerdGemini
Small Businesses
GitLab
GitLab
Score 8.8 out of 10
Polarion ALM
Polarion ALM
Score 9.3 out of 10
Medium-sized Companies
GitLab
GitLab
Score 8.8 out of 10
Polarion ALM
Polarion ALM
Score 9.3 out of 10
Enterprises
GitLab
GitLab
Score 8.8 out of 10
Polarion ALM
Polarion ALM
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BugHerdGemini
Likelihood to Recommend
9.0
(5 ratings)
8.0
(3 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
9.0
(1 ratings)
-
(0 ratings)
Support Rating
9.0
(1 ratings)
7.0
(1 ratings)
User Testimonials
BugHerdGemini
Likelihood to Recommend
Splitrock Studio
BugHerd is excellent for tracking feedback on websites or other web-based material (such as our online courses, delivered via LMS): the ability to easily and quickly move from the kanban board to the site of the issue, the rich features (auto-screenshots with mark-up; comment threads; assignments and @-mentions; status tracking); and the company's responsiveness to requests makes them great to work with.
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CounterSoft
Gemini is well suited to help track issues and change requests, projects, bugs, time logs, etc. It is less appropriate for reporting needs or general office management needs.
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Pros
Splitrock Studio
  • The screen capture tool is terrific and allows web-based issues to get added and uploaded without any saving, copying, or resizing.
  • The widget that opens via a Chrome extension is intuitive and it's easy to toggle the feature on and off. If it's on, you can see all the other reported bugs on that page to help your team avoid multiple reports of the same issue.
  • The way the tool creates a new ticket for each bug and then allows you to adjust the status on it is helpful.
  • I enjoy the conversations and tagging features within each bug ticket.
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CounterSoft
  • File De-Duplication - Gemini does a great job of finding files that are bit-for-bit identical to each other. Typically these are caused by user replication, and Gemini sniffs them out and displays them for easy user decisions.
  • Similar Photo identification - Got a lot of similar photos, but not the exact same one? That's ok, this is a huge source of wasted space, and Gemini can deal with these too. If you're a "spray and pray" type of photographer, Gemini will help you clean up near-duplicate photos, helping you keep only the best.
  • Fast File Triage - Once Gemini has identified all these duplicates, what do you do with them? Gemini helps you triage the list of duplicates and easily decide which copies to keep. This is handy if you want to keep all files in the X folder, but not in the Y folder.
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Cons
Splitrock Studio
  • It would be nice if it offered more integrations.
  • Workflow could be a little more sophisticated.
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CounterSoft
  • Sometimes when I search for an Ad Group, duplicates appear. But when I go into the Campaign and look for the Ad Group, there is only one.
  • The line in which it says which Campaign and then Ad Group you are in should be frozen so that it would easier to select the Campaign to go back & then into a different Ad Group.
  • You can't search for a keyword by its affiliate id. That is extremely frustrating. When I search for a keyword by its name, it brings up all keywords with that name, no matter what match type it has.
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Likelihood to Renew
Splitrock Studio
No answers on this topic
CounterSoft
Gemini's development team continues to improve the product and provides a comprehensive roadmap of upcoming features that makes you want to upgrade as soon as a new version comes out.
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Usability
Splitrock Studio
BugHerd is an easy-to-use, highly intuitive tool that fits seamlessly into our web development process. It is easy for all users to use, web developers, project managers, testers and clients. Clients are able to easily pin bugs and provide explanatory feedback that allows our team to fix what is broken and incorporate client feedback.
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CounterSoft
No answers on this topic
Support Rating
Splitrock Studio
Truthfully, we have had very little need for BugHerd support, as the tool is intuitive and does not have many bugs of its own. They have a pretty solid help/FAQ section and their support people have been reasonably responsive the few times we have needed to contact customer support. We have had our issues resolved and questions answered.
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CounterSoft
I've never had any problems with the support for the Gemini application itself, but it seems every time I re-install (on a single machine), I run into a licensing issue. As a result, I need to go to the app's website and request that my activation key gets reset or resent. In either case, it's a pain, but as I have to reinstall infrequently, it's a small price to pay for an otherwise solid application.
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Alternatives Considered
Splitrock Studio
It's better than everything else we've found. So far if we were going to find something better for us -- we'd probably need to make it ourselves.
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CounterSoft
I have also used Google Adwords Editor - 4 stars and Bing Editor - 2 stars. The fact that it's so easy to edit a bid in Gemini is a big deal. And the toggle switch that changes a keyword or ad group from active to paused is extremely useful and easier to use than the drop down menus that Google Adwords Editor and Bing Editor use.
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Return on Investment
Splitrock Studio
  • Simple, easy bug and task tracking is the name of the game. At a glance you can see when in the queue a specific bug is and who is working on it.
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CounterSoft
  • Gemini helped consolidate and centralize projects tracking and status reporting
  • Gemini helped improve defects tracking and reporting
  • Gemini helped streamline release process management, eliminated approval paperwork by allowing ot use comments as electronic signatures.
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ScreenShots

BugHerd Screenshots

Screenshot of Example of BugHerd’s dashboard.Screenshot of Example of comments left for developers on BugHerd.