Bugzilla vs. Coralogix vs. Mantis Bug Tracker

Buzilla is easy to use and provides basic functionality to use as a bug tracking tool. If big size attachments are allowed it would have been great. Also with Bugzilla home->Test management area is improved by allowing multiple sections it would be awesome!

Incentivized

Most Appropriate: Searching for logs, setting alerts on anomalies, multiple container for logs separated by multiple services. Classification of different types of logs. Tracing of requests involving multiple services. Finding the time between different endpoints in the service layer to identify the choke points. Less Appropriate: Duplication of logs can cause an issue for you.

Incentivized

• Open source! No license fee involved, no limit to the number of licenses.
• Easy to install and maintain. Installation is very easy and hardly needs any maintenance efforts, except when migrating from one version to other. Each project can have its own group of users.
• Includes all the core features/fields that are needed to log a software bug/issue.
• Multiple attachments are possible, supports various formats.
• Good for reporting. Filtering mechanism lets you query bugs by various parameters.

Incentivized

• Unified platform for logs and traces.
• Enable alerts on anomalies.
• Intuitive interface.

Incentivized

• Cloud Based. I'd like to see bugzilla be cloud based. The company I currently work with made a final decision to change db's for this specific reason. Due to the frequency of travel in this company, they need access to bugzilla from differing national / international locations.
• Larger File Attachments. I believe the limit of a bugzilla content upload is 4 megabytes. For many of our video'd issues, this file size is simply impractical without the additional effort exertion on video compressor applications.

Incentivized

• Login issue with SSO: In some cases, the SSO login button is not visible on the Login page. This causes issue to access Coralogix.
• Duplicate Logs: In some cases, we get duplicate logs in Coralogix and it becomes difficult to identify if these are duplicate logs.
• Sometimes the tracing feature has glitches

Incentivized

For future projects I will look at something that is hosted in the cloud that I don't have to manage. I would also like something that has a more modern feel to allow my customers to use it as well as my employees.

Incentivized

This is a pretty straightforward system. You put in the bug details, a ticket is created, the team is notified. The user interface reflects this very simple and straightforward flow. It's certainly much easier than trying to track bugs with using Excel and email.

The product is easy to use and integrate. The customer support is at a level of its own. There was never a time we needed help with something, and the support wasn't there to provide all the help needed in a very effective and efficient way. Being proactive, suggesting ways to solve and not just answering questions, and providing more knowledge about how the product should be used.

Incentivized

I used it.

Incentivized

I like this rating.

Incentivized

Since it is open source, it doesn't have customer service. However, the amount of information on forums is vast. If you can wade through it, you'll get what you need

Incentivized

I know it.

Incentivized

Implementation was pretty simple. Particularly because the product cannot be customized so there is not much to do apart from getting it up and running.

We migrated away from the whole suite of Rational tools because of their massive complexity around administration and inflexibility regarding workflows. In addition, the suite was insanely expensive, and users hated the usability of the tools. We evaluated, and liked JIRA, but because the organization was looking for cost savings, we ended up going with Bugzilla and it's FOSS model so as to avoid ongoing costs.

Incentivized

Think of Coralogix as a proactive teammate rather than just a passive tool. Unlike Datadog or New Relic, where you often pay a steep "tax" to index noise just to catch one error, Coralogix analyzes logs in-stream—saving you from surprise bills when containers get noisy. Its automatic clustering spots hidden issues without you writing endless rules, giving you instant clarity where others force you to dig.

Incentivized

I used it

Incentivized

• It has made the SDLC process more efficient. Bugs were logged and tracked in emails or in Excel sheets leading to slow communication and at time version issues with multiple files. Being an online tool, Bugzilla solved those issues, improved communication, instant status updates and improved efficiency.
• We have used Bugzilla with a lot of federal goverment agencies (DHS, CMS, SAMHSA, CDC, HHS etc). Project Directors adn Principle Investigators were at times given access to Bugzilla which provided a snapshot of open vs closed issues.
• Some groups would resist using Bugzilla with the email reminders being the main reason. Turning off or reminding them of features where we can 'control' email notification helped a lot.

Incentivized

• Faster time to resolve issues.
• Ability to detect issues before our users.

Incentivized