Buildium vs. Dotloop

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Buildium
Score 9.3 out of 10
N/A
Buildium is a cloud-based property management solution that enables managers of residential and association properties to take complete control of every aspect of their business, including the rent, vacancy and maintenance cycles. Buildium streamlines management of the rent cycle with key features such as tenant and lease tracking, full general ledger accounting, automated rent and late fee reminders and on-demand reports. Additionally, rent collection can be automated; and property…
$58
per month
Dotloop
Score 5.3 out of 10
N/A
Dotloop is presented by the vendor as an all-in-one real estate transaction management solution that gives brokers and teams full visibility into their business and empowers agents to close deals. It is now a property of Zillow (acquired 2015).
$29
per month
Pricing
BuildiumDotloop
Editions & Modules
Essential
$58
per month
Growth
$183
per month
Premium
$375
per month
Starting Price
$29.00
per month
Offerings
Pricing Offerings
BuildiumDotloop
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsAll plans include accounting, maintenance, tasks, violations, online portals and resident & board member communications for residents, board members, and owners.—
More Pricing Information
Community Pulse
BuildiumDotloop
Best Alternatives
BuildiumDotloop
Small Businesses
Dotloop
Dotloop
Score 5.3 out of 10
Condo Control
Condo Control
Score 9.0 out of 10
Medium-sized Companies
Condo Control
Condo Control
Score 9.0 out of 10
Condo Control
Condo Control
Score 9.0 out of 10
Enterprises
Accruent Lucernex
Accruent Lucernex
Score 7.9 out of 10
Accruent Lucernex
Accruent Lucernex
Score 7.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BuildiumDotloop
Likelihood to Recommend
9.0
(11 ratings)
2.2
(12 ratings)
Likelihood to Renew
10.0
(1 ratings)
10.0
(1 ratings)
Usability
8.5
(3 ratings)
1.0
(4 ratings)
Support Rating
10.0
(1 ratings)
9.7
(6 ratings)
Implementation Rating
5.0
(1 ratings)
-
(0 ratings)
User Testimonials
BuildiumDotloop
Likelihood to Recommend
RealPage
I'm very happy with the service provided via phone, to me that is the absolute largest draw. I also really appreciate the integrations Buildium offers. I mostly appreciate HappyCo, Petscreening, and Hunter Warfield. None of these are seamless in their communication with Buildium but it's still a vast improvement from having to have separate accounts from Buildium so overall, it is beneficial to our company
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Zillow
In Real Estate sales and property management, Dotloop will be your best friend. When you need clients or tenants to sign a lease or a contract, sending through dotloop is extremely easygoing and keeps everything organized pertaining to what you name the loop. I think I speak for my whole office when I say that without dotloop, our lives would be a disorderly mess, and we would find ourselves losing papers and becoming confused. Dotloop really helps our office like no other and has great support along the way!
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Pros
RealPage
  • It documents the date and time of all updates and communications, which are essential to the companys records.
  • It allows external clients to communicate and stay in touch with our company, as well as access information.
  • It serves as a large database for all of our customer and client information that is very user-friendly.
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Zillow
  • Dotloop has a great user interface. The features that seem small but are a huge help such as automatically scrolling to where the person needs to review and sign is very creative.
  • It has been great to be able to pull documents from the app on a mobile device to a web browser on a desktop.
  • It is very easy to organize documents (add, remove, arrange, edit, etc.)
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Cons
RealPage
  • Hello Sign has been a really rough transition and is not as user friendly as Adobe Sign.
  • Customer service struggles to understand what is going on and you have to hang up and call to get someone else.
  • Owner portal is lacking in my opinion.
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Zillow
  • The viewing could be a bit more user friendly when opening from different types of devices.
  • It would be nice if there was an alert that clients don't need to try to login when opening a document since they don't have an account.
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Likelihood to Renew
RealPage
I have used three property management softwares and know of others who have used additional softwares for managing properties. Buildium seems to be the best of all of them
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Zillow
No answers on this topic
Usability
RealPage
Overall, the system is good and getting better; however, different roll outs have caused the system to regress. Their latest bank automation rollout was a disaster and continues to be an issue. Since the upgrade, I have not been able to sync our bank and Buildium (download transactions).
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Zillow
The Brokers I've connected with that used Dotloop in the past have also had the same issue I had. Their relationship with "thousands" of MLS listing services is not true. No one took responsibility for not communicating this early on. Everyone just pointed the finger at other departments and did absolutely nothing to alleviate the situation.

To add insult to injury, the system crashes during peak usage, making it near impossible to submit offers promptly. If requested I am more than open to provide the video showing both when the system crashes and the aforementioned issue
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Support Rating
RealPage
I have been able to get through to support immediately and they have been awesome in quickly resolving issues. More importantly, their communication when there is an issue which might take some time to resolve surfaces. Getting updates and resolution are critical.
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Zillow
Good support but onboard training could probably be a bit better as well as documentation. But we rarely need support as the software works flawlessly once you know how to use it. Very happy with support so far and I recommend the product.
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Implementation Rating
RealPage
I cannot rate this since I was not part of that process
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Zillow
No answers on this topic
Alternatives Considered
RealPage
Appfolio is my favorite software, and they are constantly making improvements. Buildium is great if you don’t have a ton of property but is not as manageable for advanced accounting and resident information tracking. There are workarounds, but they do need to work on their ease of use for owners.
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Zillow
I personally feel that Dotloop is much more organized and easier to use. It feels more efficient to use and I have noticed the majority of the people I work with are more aware of Dotloop and trust it more
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Return on Investment
RealPage
  • Buildium absolutely saves time. Having all of our management systems in one place is almost beyond a value at this point because it’s the basic requirement of running an effective property management company.
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Zillow
  • Great at allowing our management to see what is going on within the office
  • Great at quality and compliance with the submit for review function
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ScreenShots

Buildium Screenshots

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