Buildium vs. MRI Residential Management

For larger communities, Buildium doesn’t have the accounting capabilities you need. Anything up to 100 units is easily managed and works well.

Incentivized

Well suited scenario - MRI Residential is obviously good for residential real estate. It doesn't make sense to just plug in industrial, hotel or commercial real estate management as those are different types of products. Those who have access to the cloud can easily download information off site to do an analysis. Less appropriate - Information may need to be scrubbed. For instance, there could be operating statements that are inputted incorrectly because items are miscoded.

• We use the task flow to ensure good communication with tenants and owners.
• The accounting matches our standards for certifications.
• Tenant portal allows them to set up auto pay and sends payment reminders.

Incentivized

• Reporting
• Tracking Data

Incentivized

• Buildium has done a great job over the last decade of developing software to keep pace with industry standards.
• Buildium has room for improvement with the use of artificial intelligence to make repetitive processes more automated.

Incentivized

• Sometimes the data that is outputted is not consistent (back end of the database is constantly being updated), have to follow up with our client relationship manager
• Sometimes very rigid
• Incremental cost to add on information (if we want MRI to host certain documents in the cloud)

I have used three property management softwares and know of others who have used additional softwares for managing properties. Buildium seems to be the best of all of them

Incentivized

Once trained, I find that its usability is quite easy and comprehensive. If working on something I am less familiar with, I find that I can usually find the solution pretty quickly

Incentivized

I have been able to get through to support immediately and they have been awesome in quickly resolving issues. More importantly, their communication when there is an issue which might take some time to resolve surfaces. Getting updates and resolution are critical.

Incentivized

They have a terrible help center and the training tools and videos are useless and not helpful. They need to invest in better training tools and modules for people to refer to. Especially when there is no designated training person within a company to teach newcomers how to use it.

Incentivized

I cannot rate this since I was not part of that process

Incentivized

Appfolio is my favorite software, and they are constantly making improvements. Buildium is great if you don’t have a ton of property but is not as manageable for advanced accounting and resident information tracking. There are workarounds, but they do need to work on their ease of use for owners.

Incentivized

We had a proprietary access database, but wanted to utilize MRI because of support (annual fee is in the tens of thousands versus a hundred thousand plus build out). The user interface is pretty straight forward, and there is available training as well. Updates are done online via the SAAS website so we don't have to worry about any coding issues here in house.

• Eliminates processing paperwork, resulting in less paper and staff time and effort.
• Eliminates payments via check, and the need to go to the bank along with processing fees.
• Payments are more prompt due to options and communications.

Incentivized

• Helps track income
• Helps with on-time billing
• Keeps us on budget with projects

Incentivized