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Top Rated
330 Ratings
3 Ratings
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Score 3.1 out of 100

ScienceLogic SL1

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Top Rated
330 Ratings
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Score 8.6 out of 100

Feature Set Ratings

    Monitoring Tasks

    6.0

    CA Unicenter NSM (Discontinued)

    60%

    ScienceLogic SL1

    Feature Set Not Supported
    N/A
    CA Unicenter Network and Systems Management (Discontinued) ranks higher in 1/1 features

    Automated alerts and notifications

    6.0
    60%
    1 Rating
    N/A
    0 Ratings

    Management Tasks

    6.0

    CA Unicenter NSM (Discontinued)

    60%

    ScienceLogic SL1

    Feature Set Not Supported
    N/A
    CA Unicenter Network and Systems Management (Discontinued) ranks higher in 3/3 features

    Patch Management

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Service configuration management

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Software and hardware inventory

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Reporting

    5.5

    CA Unicenter NSM (Discontinued)

    55%

    ScienceLogic SL1

    Feature Set Not Supported
    N/A
    CA Unicenter Network and Systems Management (Discontinued) ranks higher in 4/4 features

    Performance data reports

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Customizable reporting

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Data visualization

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Risk analysis

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Security

    2.0

    CA Unicenter NSM (Discontinued)

    20%

    ScienceLogic SL1

    Feature Set Not Supported
    N/A
    CA Unicenter Network and Systems Management (Discontinued) ranks higher in 1/1 features

    Antivirus and malware management

    2.0
    20%
    1 Rating
    N/A
    0 Ratings

    Attribute Ratings

    • ScienceLogic SL1 is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    3.0

    CA Unicenter NSM (Discontinued)

    30%
    1 Rating
    8.4

    ScienceLogic SL1

    84%
    178 Ratings

    Likelihood to Renew

    CA Unicenter NSM (Discontinued)

    N/A
    0 Ratings
    8.5

    ScienceLogic SL1

    85%
    15 Ratings

    Usability

    CA Unicenter NSM (Discontinued)

    N/A
    0 Ratings
    8.8

    ScienceLogic SL1

    88%
    10 Ratings

    Availability

    CA Unicenter NSM (Discontinued)

    N/A
    0 Ratings
    8.5

    ScienceLogic SL1

    85%
    11 Ratings

    Performance

    CA Unicenter NSM (Discontinued)

    N/A
    0 Ratings
    8.2

    ScienceLogic SL1

    82%
    11 Ratings

    Support Rating

    2.0

    CA Unicenter NSM (Discontinued)

    20%
    2 Ratings
    8.6

    ScienceLogic SL1

    86%
    18 Ratings

    In-Person Training

    CA Unicenter NSM (Discontinued)

    N/A
    0 Ratings
    9.0

    ScienceLogic SL1

    90%
    2 Ratings

    Online Training

    CA Unicenter NSM (Discontinued)

    N/A
    0 Ratings
    7.7

    ScienceLogic SL1

    77%
    2 Ratings

    Implementation Rating

    CA Unicenter NSM (Discontinued)

    N/A
    0 Ratings
    8.0

    ScienceLogic SL1

    80%
    52 Ratings

    Configurability

    CA Unicenter NSM (Discontinued)

    N/A
    0 Ratings
    8.0

    ScienceLogic SL1

    80%
    5 Ratings

    Ease of integration

    CA Unicenter NSM (Discontinued)

    N/A
    0 Ratings
    8.4

    ScienceLogic SL1

    84%
    14 Ratings

    Product Scalability

    CA Unicenter NSM (Discontinued)

    N/A
    0 Ratings
    8.0

    ScienceLogic SL1

    80%
    1 Rating

    Vendor post-sale

    CA Unicenter NSM (Discontinued)

    N/A
    0 Ratings
    10.0

    ScienceLogic SL1

    100%
    2 Ratings

    Vendor pre-sale

    CA Unicenter NSM (Discontinued)

    N/A
    0 Ratings
    10.0

    ScienceLogic SL1

    100%
    2 Ratings

    Likelihood to Recommend

    Broadcom

    It's a decent system if you're a pure IT shop and want to become ITIL-aligned. It forces everyone into an ITIL mentality - service level agreements, change management, and asset tracking. It's very rote, for better and for worse. It's not appropriate at all as a customer-facing or non-IT facing self-service tool. You will never get your end users to really understand how to use the interface.
    Read full review

    ScienceLogic

    ScienceLogic SL1 is a very logical and powerful ideal software for monitoring every kind of technology in my organization, like servers, CPU, network, email, and many more. Their support team is very unparalleled and very proactive 24/7. While using this tool, any glitch in the network becomes easy to detect and can be detected and stopped. It's the best monitoring tool and is very recommended.
    Read full review

    Pros

    Broadcom

    • ITIL ticketing (incidents, problems, etc.).
    • Change orders.
    • Matching up its asset management system with incidents/change orders.
    Read full review

    ScienceLogic

    • Business Services are a welcome addition to the capabilities of the SL1 platform
    • Collections capabilities. Being able to ingest multiple forms of data streams to provide a more holistic view of an environment
    • Giving the clients the freedom to apply specific monitoring that is tailored to their environments
    Read full review

    Cons

    Broadcom

    • The user interface (UX) is antiquated and clunky. Compared to ServiceNow, it feels like it's 15 years behind.
    • It's complicated - We do routine internal training just to get people to use it correctly.
    • It doesn't have an automated way of discovering assets. Everything has to be force-fed.
    Read full review

    ScienceLogic

    • Dashboards have limitations in a couple of large enterprise use cases. New UI appears to be addressing these as it matures and resembles techniques seen in other enterprise tools
    • Percentiles and baseline / deviation calculations on standard metrics are not what we've seen in the past from enterprise tools. However, more complex anomaly detection is now available as an advanced function
    Read full review

    Pricing Details

    CA Unicenter NSM (Discontinued)

    Starting Price

    Editions & Modules

    CA Unicenter NSM (Discontinued) editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      ScienceLogic SL1

      Starting Price

      $7.5 per month per node

      Editions & Modules

      ScienceLogic SL1 editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        Required

        Additional Details

        ScienceLogic SL1 offers four tiers: SL1 Advanced – Application Health, Automated Troubleshooting and Remediation Workflows SL1 Base – Infrastructure Monitoring, Topology & Event Correlation SL1 Premium – AI/ML-driven Analytics, Low-Code Automated Workflow Authoring SL1 Standard – Infrastructure Monitoring – with Agents, Business Services, Incident Automation, CMDB Synchronization, Behavioral Correlation To get pricing for each tier, please contact the vendor.

        Pricing Info

        Likelihood to Renew

        Broadcom

        No answers on this topic

        ScienceLogic

        We migrated away from our 20-year-old homegrown solution and have no back-tracking capability. ScienceLogic is demonstrating new capabilities that we would not have been able to do on our own using our legacy system.
        We understand the capabilities of competitors based on our bake-off selection where ScienceLogic won on capabilities and future near-term potential (expandability, platform growth). We know that those competitors are not really close to where we have been able to push ScienceLogic (as a partner).
        Read full review

        Usability

        Broadcom

        No answers on this topic

        ScienceLogic

        Product is capable of monitoring different
        technologies like OS, MS Infra apps, cloud services, Databases, network etc...
        this can be a single solution for most of the technologies end to end monitoring

        It is more flexible for customization and
        support is good
        Read full review

        Reliability and Availability

        Broadcom

        No answers on this topic

        ScienceLogic

        Science Logic SL1 provides the option of Distributed deployment where multiple instances of each appliance can be deployed to manage the load and availability. SL1 provides a High Availability feature for Database Servers and Data Collection. If one of the Data Collectors in the collector group fails, it will automatically redistribute the devices from the failed Data Collector among the other Data Collectors in the Collector Group. The high availability feature for the Database server ensures that SL1 performs failover automatically to another server without causing the outage to the application.
        Read full review

        Performance

        Broadcom

        No answers on this topic

        ScienceLogic

        The performance is entirely dependent on the complexity of the environment/network being used to host the platform. Outside of those factors, the platform runs very efficiently and quickly out of the box. We have integrations with other platforms and neither seem to take a hit from our moderate API usage. Any issues with performance would be experienced by choices made in infrastructure or complexity of things built by the customer to display in the GUI (overly complicated and cluttered dashboards for example)
        Read full review

        Support Rating

        Broadcom

        We have to hire 2 full-time 3rd-party consultants to run this application. That tells me it's not a very IT-friendly, vendor-supported application. Compare that with, say, SolarWinds, which is much easier for regular IT staff to customize without sacrificing features and capability. Sure, we have to bring in Loop1 to consult for us when we need to do a major SolarWinds config change or need a really unusual custom query built, but we never need more than 10 hours of consulting per month.
        Read full review

        ScienceLogic

        So far, it's good as part of my overall experience, except for a couple of use cases. The support team is well knowledgeable, has technical sound, and is efficient. When support escalates to engineering, the issue gets stuck and takes months to resolve.
        Read full review

        In-Person Training

        Broadcom

        No answers on this topic

        ScienceLogic

        On our side (students), we had a number of teams who were provided the deep developer training.
        Of those students, the customized training provided a complete, 5 day training which enabled the deployed platform team to successfully deploy and mitigate user-experience issues for the vast majority of our end-users, including some of the teams who attended the developer training.

        The knowledge kept pace with the class and sped up / slowed down (within the time constraints) as needed throughout the course.

        This was developer to developer training and for those students who were developers the training worked well. For those who were just coders it probably worked less well as some of the topics still do not apply (a function of our course outline specification based on our knowing nothing).

        Due to problems in sequencing we did the developer course BEFORE the admin course and realized that our requested ORDER was wrong.

        The onsite admin course was much better received and led to deeper understanding of the developer course held a few weeks prior.
        Read full review

        Online Training

        Broadcom

        No answers on this topic

        ScienceLogic

        Only cover the basic, the most powerfull part of the tool was not covered.
        Read full review

        Implementation Rating

        Broadcom

        No answers on this topic

        ScienceLogic

        As far as Implementation is concerned, i think I never ran into any major trouble (whatever it is, it's just local infrastructure specific). Once all your NW ports and connectivity is in place, it won't take much of your time to install the product. configurations are also easy to complete. VM configuration takes no time, except the environmental configuration which is company specific. Onboarding is easy via SNMP based monitoring.
        Read full review

        Alternatives Considered

        Broadcom

        I did not select CA. If it were up to me, I would migrate us to ServiceNow. The user interface on ServiceNow is 100% more modern and 200% more user friendly. With ServiceNow, the front page for end users makes it clear: one button that says "Ask for something" and one button that says "Report a problem". That's what our end users need. The biggest problem we have in our organization is that our end users don't report issues to the Help Desk often enough and rarely ask for things through the Help Desk. A clean, simple self-service option like this would open up a world of new information for our customer service team.
        Read full review

        ScienceLogic

        As I stated earlier, SL1 seems to be best used for Servers and Network Storage devices. It doesn't seem to be a direct replacement as SL1 doesn't have a configuration management piece, visual maps are very crude and not user-friendly, and the building of the maps is not intuitive, nor has the functionality of Solarwinds Topology Mapper.
        Read full review

        Scalability

        Broadcom

        No answers on this topic

        ScienceLogic

        Our deployment model is vastly different from product expectations. Our global / internal monitoring foot print is 8 production stacks in dual data centers with 50% collection capacity allocated to each data center with minimal numbers of collection groups. General Collection is our default collection group. Special Collection is for monitoring our ASA and other hardware that cannot be polled by a large number of IP addresses, so this collection group is usually 2 collectors). Because most of our stacks are in different physical data centers, we cannot use the provided HA solution. We have to use the DR solution (DRBD + CNAMEs). We routinely test power in our data centers (yearly). Because we have to use DR, we have a hand-touch to flip nodes and change the DNS CNAME half of the times when there is an outage (by design). When the outage is planned, we do this ahead of the outage so that we don't care that the Secondary has dropped away from the Primary. Hopefully, we'll be able to find a way to meet our constraints and improve our resiliency and reduce our hand-touch in future releases. For now, this works for us and our complexity. (I hear that the HA option is sweet. I just can't consume that.)
        Read full review

        Return on Investment

        Broadcom

        • It helped make us an ITIL shop.
        • It was integral during our large IT consolidation 10 years ago in merging 10 different IT departments into one by converging on one ticketing system for all IT issues.
        • Its lack of user-friendliness has gated us from being able to deploy a true self-service IT help desk.
        Read full review

        ScienceLogic

        • we are still in the process of implementation
        • after all of our production devices are onboarded to SL1, we will be able to bring network monitoring in-house instead of it being outsourced as it is now
        • I am Engineer/SL1 user only, therefore I cannot comment on ROI or similar numbers
        Read full review

        Screenshots

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