CallFire vs. CallHub

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CallFire
Score 9.5 out of 10
N/A
CallFire is a VoIP and messaging solution designed for both external B2C interactions and internal company use. It includes features such as text messaging, call tracking, voice broadcasting, and an interactive voice response (IVR) system. Subscription pricing starts at $99 per month.
$99
per month
CallHub
Score 8.0 out of 10
Small Businesses (1-50 employees)
CallHub is designed to integrate with an organization’s CRM. The solution helps users to reach the right people the right time with their virtual call center, voice and SMS broadcasting software. CallHub is available in over 200 countries. Key benefits include: Virtual Call Center Agents all over the country to talk to leads using the software. Agent accounts are free because CallHub charges only for the calls made. Agents can make calls from a browser, phone, SIP…N/A
Pricing
CallFireCallHub
Editions & Modules
Lite
$99.00
per month
Startup
$199.00
per month
Grow
$299.00
per month
Pro
$599.00
per month
No answers on this topic
Offerings
Pricing Offerings
CallFireCallHub
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details—CallHub does not charge per seat, but only for the calls and SMSs. Credits can be purchased and used as required.
More Pricing Information
Features
CallFireCallHub
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
CallFire
7.7
11 Ratings
6% below category average
CallHub
-
Ratings
Hosted PBX6.02 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)9.07 Ratings00 Ratings
User templates7.04 Ratings00 Ratings
Call reports7.310 Ratings00 Ratings
Directory of employee names9.05 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
CallFire
9.3
10 Ratings
10% above category average
CallHub
-
Ratings
Answering rules8.07 Ratings00 Ratings
Call recording10.010 Ratings00 Ratings
Call park8.53 Ratings00 Ratings
Call screening10.04 Ratings00 Ratings
Message alerts10.05 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
CallFire
10.0
1 Ratings
19% above category average
CallHub
-
Ratings
Video conferencing10.01 Ratings00 Ratings
Audio conferencing10.01 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
CallFire
8.3
2 Ratings
0% below category average
CallHub
-
Ratings
Mobile app for iOS8.52 Ratings00 Ratings
Mobile app for Android8.01 Ratings00 Ratings
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
CallFire
-
Ratings
CallHub
8.4
1 Ratings
1% above category average
Agent dashboard00 Ratings8.01 Ratings
Validate callers00 Ratings8.01 Ratings
Outbound response00 Ratings9.01 Ratings
Call forwarding00 Ratings8.01 Ratings
Click-to-call (CTC)00 Ratings8.01 Ratings
Warm transfer00 Ratings8.01 Ratings
Predictive dialing00 Ratings9.01 Ratings
Interactive voice response00 Ratings9.01 Ratings
REST APIs00 Ratings8.01 Ratings
Call scripts00 Ratings9.01 Ratings
Call tracking00 Ratings9.01 Ratings
Multichannel integration00 Ratings8.01 Ratings
CRM software integration00 Ratings8.01 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
CallFire
-
Ratings
CallHub
8.4
1 Ratings
2% above category average
Inbound call routing00 Ratings9.01 Ratings
Omnichannel inbound routing00 Ratings8.01 Ratings
Recording00 Ratings8.01 Ratings
Quality management00 Ratings8.01 Ratings
Call analytics00 Ratings9.01 Ratings
Historical reporting00 Ratings8.01 Ratings
Live reporting00 Ratings8.01 Ratings
Customer surveys00 Ratings9.01 Ratings
Customer interaction analytics00 Ratings9.01 Ratings
Best Alternatives
CallFireCallHub
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.5 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CallFireCallHub
Likelihood to Recommend
9.5
(15 ratings)
8.0
(1 ratings)
Likelihood to Renew
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
CallFireCallHub
Likelihood to Recommend
CallFire
If you need to find a test candidate for your client quickly, this is one of the best ways. Pull yourself a hot list of a couple hundred potential candidates and load them in to CallFire. Then get ready to hit about 50-60 calls per hour. You should have a great test candidate for your client in about 24 hours! It's amazing how quickly you can show your clients the true speed of your company.
Read full review
CallHub
It is a simple process: Go to the campaign tab and click on the campaign you are joining, and here, review the questions and suggested script to guide your conversation, remembering, of course, that the most important thing is to be yourself through this software and the window that will mark the progress so join the campaign at this point do not hang up now you are controlling the communication through this software you can leave the campaign and fill with a smile the answers you get from users.
Read full review
Pros
CallFire
  • CallFire provides detailed analytics that show what/when callers select within the phone system
  • The text message broadcast feature is a game changer. This allows a company to dispatch text campaigns with specific calls-to-action, with tracking analytics.
  • The voice broadcast feature allows a mass automated message to be sent to client phones. This saves a lot of time when the same notification needs to go out to multiple clients.
Read full review
CallHub
  • All you'll require is your login credentials.
  • You have been given a username for two complementary programs that we use: one is for limited access to remote sales services and call services.
  • Callhub has been limited to protect privacy.
Read full review
Cons
CallFire
  • The services are easy to use and robust, but there is room for improvement. Unfortunately, not much has changed over the last 2 years of use. There haven't been any new features or innovations in that time.
  • API integration and automation is not easy for most folks to jump into and there is very little technical support or documentation to take advantage of such features.
  • The standard reports are generally sufficient, but there isn't any customization or intelligence available.
Read full review
CallHub
  • Using new software is frustrating at first, but worth the effort.
  • It's a little weird at first, but it saves you time and the frustration of dialing the wrong number.
  • If it doesn't sometimes work, simply press the update button until you see the phone number you want to answer.
Read full review
Likelihood to Renew
CallFire
There is no reason not to, it has proven effective in the usage
Read full review
CallHub
No answers on this topic
Alternatives Considered
CallFire
CallFire has a pricing structure that is attractive to us as a small business. The "pay as you use" options helps us keep our overhead low, especially with so many softwares already in our tech stack. It's a tremendous value for the cost!
Read full review
CallHub
No answers on this topic
Return on Investment
CallFire
  • I sent out a broadcast message pretty deep in our data base, well three years out. I had one customer come in and buy thanking me for contacting her.
  • Our holiday season was up 35% over last year, this year we used CallFire more than we did in the past.
Read full review
CallHub
  • For all calls, you must complete at least the first question you are asked in the survey so that we know what type of connection.
  • You can leave a voice message, and a pre-recorded message will play on your answering machine or service when the call is saved.
  • If you get a signal compromised or problem you can hang up once you are in the software which makes it quick and easy.
Read full review
ScreenShots

CallHub Screenshots

Screenshot of Agent interface to make calls and fill in survey questionsScreenshot of Configurable agent dial in methodsScreenshot of Call monitoringScreenshot of Voice broadcast campaign with analyticsScreenshot of SMS Sign up campaignScreenshot of Power dialer