What users are saying about
22 Ratings
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Score 9.1 out of 100
9 Ratings
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Score 6.6 out of 100

Likelihood to Recommend

CallFire

If you need to find a test candidate for your client quickly, this is one of the best ways. Pull yourself a hot list of a couple hundred potential candidates and load them in to CallFire. Then get ready to hit about 50-60 calls per hour. You should have a great test candidate for your client in about 24 hours! It's amazing how quickly you can show your clients the true speed of your company.
Chase Muehlheuser | TrustRadius Reviewer

Comcast Business VOIP (VoiceEdge)

It's a solid service for small business in particular. It is wrapped in with our internet service where it is actually cheaper for us to have both than just one. The entry cost is low and the on-the-go features are useful if you need to receive calls when you're not in the office. Their mobile app allows you to administer the service from wherever you are, so if you have an emergency, it's easy to reroute calls from wherever you may be.
Nicholas De Salvo | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

CallFire
8.2
Comcast Business VOIP (VoiceEdge)
8.4
Hosted PBX
CallFire
6.0
Comcast Business VOIP (VoiceEdge)
8.0
Multi-level Interactive Voice Response (IVR)
CallFire
9.0
Comcast Business VOIP (VoiceEdge)
9.0
User templates
CallFire
7.0
Comcast Business VOIP (VoiceEdge)
8.0
Call reports
CallFire
10.0
Comcast Business VOIP (VoiceEdge)
8.5
Directory of employee names
CallFire
9.0
Comcast Business VOIP (VoiceEdge)
8.5

Call Management

CallFire
8.7
Comcast Business VOIP (VoiceEdge)
8.3
Answering rules
CallFire
8.0
Comcast Business VOIP (VoiceEdge)
8.5
Call recording
CallFire
10.0
Comcast Business VOIP (VoiceEdge)
8.5
Call park
CallFire
8.5
Comcast Business VOIP (VoiceEdge)
8.5
Call screening
CallFire
8.3
Comcast Business VOIP (VoiceEdge)
8.0
Message alerts
CallFire
8.8
Comcast Business VOIP (VoiceEdge)
8.0

VoIP system collaboration

CallFire
10.0
Comcast Business VOIP (VoiceEdge)
8.5
Video conferencing
CallFire
10.0
Comcast Business VOIP (VoiceEdge)
8.0
Audio conferencing
CallFire
10.0
Comcast Business VOIP (VoiceEdge)
9.0

Mobile apps

CallFire
8.3
Comcast Business VOIP (VoiceEdge)
8.5
Mobile app for iOS
CallFire
8.5
Comcast Business VOIP (VoiceEdge)
8.0
Mobile app for Android
CallFire
8.0
Comcast Business VOIP (VoiceEdge)
9.0

Pros

CallFire

  • CallFire provides detailed analytics that show what/when callers select within the phone system
  • The text message broadcast feature is a game changer. This allows a company to dispatch text campaigns with specific calls-to-action, with tracking analytics.
  • The voice broadcast feature allows a mass automated message to be sent to client phones. This saves a lot of time when the same notification needs to go out to multiple clients.
Justin McClelland | TrustRadius Reviewer

Comcast Business VOIP (VoiceEdge)

  • It is very good, full-featured business phone for long distance offshore call. We had been using this phone for long for our day to day communication and it was working perfectly without any noise.
  • This voip provides few cool and nice features like unlimited international long distance call, Voicemail to email,
  • Directory listening etc, call recording is also good.
Jayesh Vaghasiya | TrustRadius Reviewer

Cons

CallFire

  • The services are easy to use and robust, but there is room for improvement. Unfortunately, not much has changed over the last 2 years of use. There haven't been any new features or innovations in that time.
  • API integration and automation is not easy for most folks to jump into and there is very little technical support or documentation to take advantage of such features.
  • The standard reports are generally sufficient, but there isn't any customization or intelligence available.
Benjamin Cutler | TrustRadius Reviewer

Comcast Business VOIP (VoiceEdge)

  • It's low barrier to entry makes advanced features a little more difficult to use. For instance, you can use any telephone with this service, but using a regular telephone makes it more difficult to remember how to transfer a call, whereas dedicated equipment has the functionality built into them.
Nicholas De Salvo | TrustRadius Reviewer

Likelihood to Renew

CallFire

CallFire 9.0
Based on 1 answer
There is no reason not to, it has proven effective in the usage
Anonymous | TrustRadius Reviewer

Comcast Business VOIP (VoiceEdge)

No score
No answers yet
No answers on this topic

Alternatives Considered

CallFire

CallFire has a pricing structure that is attractive to us as a small business. The "pay as you use" options helps us keep our overhead low, especially with so many softwares already in our tech stack. It's a tremendous value for the cost!
Jason Revilla | TrustRadius Reviewer

Comcast Business VOIP (VoiceEdge)

Actually, our organization has selected this phone for the organization. Previously we were using Polycom phone. We had good experience with both devices. At some points, both the devices are having pros and cons but I think Concast wins at many points.
Jayesh Vaghasiya | TrustRadius Reviewer

Return on Investment

CallFire

  • I sent out a broadcast message pretty deep in our data base, well three years out. I had one customer come in and buy thanking me for contacting her.
  • Our holiday season was up 35% over last year, this year we used CallFire more than we did in the past.
Anonymous | TrustRadius Reviewer

Comcast Business VOIP (VoiceEdge)

  • This is difficult to really quantify. Any business needs an operating phone system as part of their infrastructure and this one has been a really solid, low-cost option for us.
Nicholas De Salvo | TrustRadius Reviewer

Pricing Details

CallFire

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CallFire Editions & Modules

Edition
Pro$599.001
Grow$299.001
Startup$199.001
Lite$99.001
  1. per month
Additional Pricing Details

Comcast Business VOIP (VoiceEdge)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Comcast Business VOIP (VoiceEdge) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CallFire
10.0
Comcast Business VOIP (VoiceEdge)
8.5

Likelihood to Renew

CallFire
9.0
Comcast Business VOIP (VoiceEdge)

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