What users are saying about
26 Ratings
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Score 9 out of 100
13 Ratings
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Score 5.2 out of 100

Feature Set Ratings

  • CallFire ranks higher in 4 feature sets: Cloud PBX, Call Management, VoIP system collaboration, Mobile apps

Cloud PBX

7.8

CallFire

78%
6.5

Comcast Business VOIP (VoiceEdge)

65%
CallFire ranks higher in 4/5 features

Hosted PBX

6.0
60%
2 Ratings
5.7
57%
4 Ratings

Multi-level Interactive Voice Response (IVR)

9.0
90%
7 Ratings
7.0
70%
4 Ratings

User templates

7.0
70%
4 Ratings
4.3
43%
4 Ratings

Call reports

8.2
82%
10 Ratings
8.7
87%
5 Ratings

Directory of employee names

9.0
90%
5 Ratings
7.0
70%
6 Ratings

Call Management

9.3

CallFire

93%
6.2

Comcast Business VOIP (VoiceEdge)

62%
CallFire ranks higher in 5/5 features

Answering rules

8.0
80%
7 Ratings
5.2
52%
6 Ratings

Call recording

10.0
100%
10 Ratings
6.3
63%
5 Ratings

Call park

8.5
85%
3 Ratings
6.3
63%
5 Ratings

Call screening

10.0
100%
4 Ratings
6.2
62%
6 Ratings

Message alerts

10.0
100%
5 Ratings
6.7
67%
6 Ratings

VoIP system collaboration

10.0

CallFire

100%
6.0

Comcast Business VOIP (VoiceEdge)

60%
CallFire ranks higher in 2/3 features

Video conferencing

10.0
100%
1 Rating
8.0
80%
1 Rating

Audio conferencing

10.0
100%
1 Rating
6.0
60%
2 Ratings

Instant messaging

N/A
0 Ratings
4.0
40%
1 Rating

Mobile apps

8.3

CallFire

83%
4.7

Comcast Business VOIP (VoiceEdge)

47%
CallFire ranks higher in 2/2 features

Mobile app for iOS

8.5
85%
2 Ratings
4.5
45%
5 Ratings

Mobile app for Android

8.0
80%
1 Rating
5.0
50%
4 Ratings

Attribute Ratings

  • CallFire is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.6

CallFire

96%
15 Ratings
4.7

Comcast Business VOIP (VoiceEdge)

47%
6 Ratings

Likelihood to Renew

9.0

CallFire

90%
1 Rating

Comcast Business VOIP (VoiceEdge)

N/A
0 Ratings

Support Rating

CallFire

N/A
0 Ratings
8.0

Comcast Business VOIP (VoiceEdge)

80%
1 Rating

Likelihood to Recommend

CallFire

If you need to find a test candidate for your client quickly, this is one of the best ways. Pull yourself a hot list of a couple hundred potential candidates and load them in to CallFire. Then get ready to hit about 50-60 calls per hour. You should have a great test candidate for your client in about 24 hours! It's amazing how quickly you can show your clients the true speed of your company.
Read full review

Comcast Business

Good for any situation where there are multiple employees who need to be reached by customers or in-house. Also cuts down on Robo calls because they typically can't / don't press numbers to choose from a menu. Can't really see this system being worth the price in a smaller-sized operation though, as there are far cheaper options that provide a much nicer management interface.
Read full review

Pros

CallFire

  • CallFire provides detailed analytics that show what/when callers select within the phone system
  • The text message broadcast feature is a game changer. This allows a company to dispatch text campaigns with specific calls-to-action, with tracking analytics.
  • The voice broadcast feature allows a mass automated message to be sent to client phones. This saves a lot of time when the same notification needs to go out to multiple clients.
Read full review

Comcast Business

  • Makes it easy to send and receive phone calls, setup extensions, and generally handle incoming and outgoing phone calls.
  • You're able to receive business calls wherever you go, whether you're in your office or on your mobile device.
  • The Voicemail to Text feature generally works well enough for you to know what a message is about without having to listen to it.
Read full review

Cons

CallFire

  • The services are easy to use and robust, but there is room for improvement. Unfortunately, not much has changed over the last 2 years of use. There haven't been any new features or innovations in that time.
  • API integration and automation is not easy for most folks to jump into and there is very little technical support or documentation to take advantage of such features.
  • The standard reports are generally sufficient, but there isn't any customization or intelligence available.
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Comcast Business

  • Actually, this product has most all of the features which one voip device should have. There is nothing I dislike but the portable phone battery is an issue. If we continuously use this phone for long meetings then sometimes battery the dies. So that is the only problem I have seen.
Read full review

Pricing Details

CallFire

Starting Price

$99 per month

Editions & Modules

CallFire editions and modules pricing
EditionModules
Pro$599.001
Grow$299.002
Startup$199.003
Lite$99.004

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Comcast Business VOIP (VoiceEdge)

Starting Price

Editions & Modules

Comcast Business VOIP (VoiceEdge) editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    CallFire

    There is no reason not to, it has proven effective in the usage
    Read full review

    Comcast Business

    No answers on this topic

    Support Rating

    CallFire

    No answers on this topic

    Comcast Business

    Very helpful and quick
    Read full review

    Alternatives Considered

    CallFire

    CallFire has a pricing structure that is attractive to us as a small business. The "pay as you use" options helps us keep our overhead low, especially with so many softwares already in our tech stack. It's a tremendous value for the cost!
    Read full review

    Comcast Business

    I have switched now to MagicJack for business, while their support might not be the most amazing either we are very satisfied with the service/cost relationship and this has been a major game-changer. I am certain that Comcast has a larger client base that they have to look for that might be creating much more significant revenue. We have faced similar situations with other vendors and have found better solutions with smaller, shelving solutions that seem to cater more closely to clients.
    Read full review

    Return on Investment

    CallFire

    • I sent out a broadcast message pretty deep in our data base, well three years out. I had one customer come in and buy thanking me for contacting her.
    • Our holiday season was up 35% over last year, this year we used CallFire more than we did in the past.
    Read full review

    Comcast Business

    • In my experience, you have to pay to get out of contract.
    • In my opinion, it's a total waste of time and money.
    Read full review

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