What users are saying about
1 Ratings
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Top Rated
167 Ratings
1 Ratings
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Score 10 out of 100

Google Voice

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Top Rated
167 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Likelihood to Recommend

CallHippo

CallHippo not only reduced our telephone bills as well as it made our business communication too easy. They make it possible to connect with our clients even while on go. The voice quality is superb and they have great customer support for resolving issues. It's easy to set up the tool at any time on anyone's laptop.
David Rabada | TrustRadius Reviewer

Google Voice

Google Voice is well suited for a team that would like its employees to text/call one number. When an employee confirms for a shift, or is running late, everyone on my team sees it, but only one person needs to respond. It's very helpful to have that visibility, especially so that everyone on the team knows that texts/calls are being responded to. It can be an issue however when an employee wants to speak to someone directly on the team, and tries calling that number only to get someone else picking up. But usually, we just direct the employee to that specific person's direct phone line, as the Google Voice number is not the phone number associated with the phone.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Call Management

CallHippo
10.0
Google Voice
8.1
Answering rules
CallHippo
10.0
Google Voice
7.3
Call recording
CallHippo
10.0
Google Voice
8.1
Call park
CallHippo
10.0
Google Voice
7.9
Call screening
CallHippo
Google Voice
8.2
Message alerts
CallHippo
Google Voice
8.8

Mobile apps

CallHippo
10.0
Google Voice
8.7
Mobile app for Android
CallHippo
10.0
Google Voice
8.5
Mobile app for iOS
CallHippo
Google Voice
8.8

Cloud PBX

CallHippo
Google Voice
7.9
Hosted PBX
CallHippo
Google Voice
8.2
Multi-level Interactive Voice Response (IVR)
CallHippo
Google Voice
7.3
User templates
CallHippo
Google Voice
8.1
Call reports
CallHippo
Google Voice
7.9
Directory of employee names
CallHippo
Google Voice
8.4

VoIP system collaboration

CallHippo
Google Voice
7.8
Video conferencing
CallHippo
Google Voice
7.3
Audio conferencing
CallHippo
Google Voice
8.0
Video screen sharing
CallHippo
Google Voice
7.2
Instant messaging
CallHippo
Google Voice
8.6

Pros

CallHippo

  • Affordable
  • Great Features
  • Quality Voice
  • Good customer support
David Rabada | TrustRadius Reviewer

Google Voice

  • Google Voice has been great for setting up additional phone lines and numbers.
  • The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
  • Google Voice allows us to have multiple phone numbers and lines for specific business purposes.
Anonymous | TrustRadius Reviewer

Cons

CallHippo

  • Waiting for iOS mobile app
David Rabada | TrustRadius Reviewer

Google Voice

  • I think there is room to improve with regards to call forwarding.
  • I wish there were a concise way to know if the call was to your Google Voice number or your personal number before answering the call.
  • when I add a contact to my account on the web it doesn't seem to sync with my phone even though the same email address is logged in.
Ben Caplan | TrustRadius Reviewer

Likelihood to Renew

CallHippo

No score
No answers yet
No answers on this topic

Google Voice

Google Voice 9.0
Based on 7 answers
It's user friendly, how to use it is self explanatory, they support all their own options while someone like Phone Booth uses a third party. I can cancel Google Voice anytime and I choose how much I spend with Google Voice
Karrie Newton | TrustRadius Reviewer

Usability

CallHippo

No score
No answers yet
No answers on this topic

Google Voice

Google Voice 8.9
Based on 8 answers
I haven't had problems with dropped calls, bad reception, lost recordings - everything works the way it should. The iOS app is easy to use, and the process is easy to explain to other people. It's also the cheapest way I've found to call internationally - I've used it to interview people from London and Austraila.
Rob Gokee | TrustRadius Reviewer

Support

CallHippo

No score
No answers yet
No answers on this topic

Google Voice

Google Voice 7.2
Based on 32 answers
I give them a 6/10 because while they are well-intentioned and answer the phone if you have complex technical issues or questions they may not be able to help you. To be fair this may have just been my experience, but IMHO I think google should choose a new company for their tech support or start doing it themselves.
Sam Shearin | TrustRadius Reviewer

Implementation

CallHippo

No score
No answers yet
No answers on this topic

Google Voice

Google Voice 9.7
Based on 2 answers
It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype
Reita Silvis | TrustRadius Reviewer

Alternatives Considered

CallHippo

No answers on this topic

Google Voice

I use Google Voice personally and it works great with my Google account. At work, I have a RingCentral account and while it might have more features, I find it more cumbersome to use. The app isn't as polished. The voicemail transcription is pretty good, but not as smooth. Overall, RingCentral works fine, but I wouldn't choose it given the option.
Anonymous | TrustRadius Reviewer

Return on Investment

CallHippo

  • Nice product for business communication
David Rabada | TrustRadius Reviewer

Google Voice

  • Google Voice has saved us a lot of time in regards to overall productivity.
  • Google Voice allows us to operate at a greater scale than without it.
  • Google voice allows us to track which advertisements are working best.
  • Google Voice allows us to spend less time listening to voicemails.
Justin McClelland | TrustRadius Reviewer

Pricing Details

CallHippo

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
5$*

* Per Number

Google Voice

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

CallHippo
10.0
Google Voice
8.7

Likelihood to Renew

CallHippo
Google Voice
9.0

Usability

CallHippo
Google Voice
8.9

Support

CallHippo
Google Voice
7.2

Implementation

CallHippo
Google Voice
9.7

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