What users are saying about
7 Ratings
87 Ratings
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 5.5 out of 100
87 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6.7 out of 100

Feature Set Ratings

  • Grasshopper ranks higher in 2 feature sets: Call Management, Mobile apps

Call Management

6.2

CallHippo

62%
9.6

Grasshopper

96%
Grasshopper ranks higher in 5/5 features

Answering rules

6.3
63%
5 Ratings
9.3
93%
47 Ratings

Call recording

5.5
55%
5 Ratings
9.6
96%
22 Ratings

Call park

6.6
66%
5 Ratings
9.7
97%
12 Ratings

Call screening

N/A
0 Ratings
10.0
100%
36 Ratings

Message alerts

N/A
0 Ratings
9.3
93%
43 Ratings

Mobile apps

5.2

CallHippo

52%
9.0

Grasshopper

90%
Grasshopper ranks higher in 2/2 features

Mobile app for Android

5.2
52%
5 Ratings
9.0
90%
29 Ratings

Mobile app for iOS

N/A
0 Ratings
9.0
90%
35 Ratings

Cloud PBX

CallHippo

Feature Set Not Supported
N/A
9.7

Grasshopper

97%
Grasshopper ranks higher in 5/5 features

Hosted PBX

N/A
0 Ratings
9.5
95%
23 Ratings

Multi-level Interactive Voice Response (IVR)

N/A
0 Ratings
10.0
100%
24 Ratings

User templates

N/A
0 Ratings
10.0
100%
19 Ratings

Call reports

N/A
0 Ratings
9.5
95%
33 Ratings

Directory of employee names

N/A
0 Ratings
9.5
95%
34 Ratings

VoIP system collaboration

CallHippo

Feature Set Not Supported
N/A
8.0

Grasshopper

80%
Grasshopper ranks higher in 4/4 features

Video conferencing

N/A
0 Ratings
7.9
79%
3 Ratings

Audio conferencing

N/A
0 Ratings
7.7
77%
7 Ratings

Video screen sharing

N/A
0 Ratings
8.2
82%
3 Ratings

Instant messaging

N/A
0 Ratings
8.0
80%
9 Ratings

Attribute Ratings

  • Grasshopper is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

4.7

CallHippo

47%
5 Ratings
7.9

Grasshopper

79%
56 Ratings

Likelihood to Renew

6.1

CallHippo

61%
2 Ratings

Grasshopper

N/A
0 Ratings

Usability

CallHippo

N/A
0 Ratings
6.0

Grasshopper

60%
1 Rating

Support Rating

1.0

CallHippo

10%
1 Rating
8.8

Grasshopper

88%
83 Ratings

Likelihood to Recommend

CallHippo

Calling abroad to international clients, while we use international number then response rate increases. Also, the client also prefers their country's number to respond. The pricing part is less appropriate. I believe they should be charged only for calling services. The name is also not suitable like what is Hippo means in the name. The person who uses this service is a Hippo?
Mohit Sharma | TrustRadius Reviewer

Grasshopper

Grasshopper is well suited for basic needs of texting in and out as well as calling out if you would like to avoid using your personal line. It also eliminates the need to have a dedicated land land in your office or business. You can obtain a vanity number and forward calls through grasshopper.
Julliana Reyes | TrustRadius Reviewer

Pros

CallHippo

  • No positive sides at all.
Ahmet Şener | TrustRadius Reviewer

Grasshopper

  • I like that there are differing voicemails for each extension, to keep up with the image of calling a separate line.
  • I love the voicemail text emails. I believe we pay a little extra, but worth every penny for those urgent calls while I am in a meeting.
  • The cost is very reasonable for the value added to our company.
David Renberg | TrustRadius Reviewer

Cons

CallHippo

  • Waiting for iOS mobile app
David Rabada | TrustRadius Reviewer

Grasshopper

  • It would be nice to have the ability to transfer some calls to another Grasshopper IVR, for those customers who mistakenly dial the wrong number (we have two incoming numbers, one for corporate and one for sales).
  • Likewise, it would be nice to have the ability to forward to a toll-free number, which would have allowed us to work around the inability to transfer between IVRs (see above).
  • Lastly, it would be great to have an 'emergency' switch setting (default off but could be toggled on) that would let us override all IVR settings and transfer all incoming calls elsewhere (either to a direct dial or toll free number) for those rare times when we cannot take any calls (such as a weather emergency OR the one time each year we take all of our staff on a retreat) - that would allow us to send all calls to a backup answering service rather than just voicemail.
Trisha Miller | TrustRadius Reviewer

Pricing Details

CallHippo

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
5$

Starting Price

CallHippo Editions & Modules

Additional Pricing Details

Grasshopper

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$29 per month

Grasshopper Editions & Modules

Edition
Solo$291
Partner$491
Small Business$891
  1. per month
Additional Pricing Details

Likelihood to Renew

CallHippo

CallHippo 6.1
Based on 2 answers
It's the need of my team to perform well and it's increasing the possibility of getting more business. Clients also have more trust while responding when they saw their country's number rather than any other country's unknown number.
Mohit Sharma | TrustRadius Reviewer

Grasshopper

No score
No answers yet
No answers on this topic

Usability

CallHippo

No score
No answers yet
No answers on this topic

Grasshopper

Grasshopper 6.0
Based on 1 answer
The admin functions are kind of confusing in the old interface which was my most recent experience on the admin side.
Matthew Gardner | TrustRadius Reviewer

Support Rating

CallHippo

CallHippo 1.0
Based on 1 answer
Their support is built around trying to prove why the customer (who is not getting the service promised at the price promised) is wrong. For that they pass with flying colors. For actually supporting the user though they are horrible. They come up with creative scenarios to overcharge the credit card while not giving a service.
Ahmet Şener | TrustRadius Reviewer

Grasshopper

Grasshopper 8.8
Based on 83 answers
When I was setting up my account I contacted support a couple of times. They were also very professional, personable, and helpful. Their response is prompt and thorough. I'm confident I can get any question answered as well as help with any issue I might have. That's pretty important to me.
Diane Helbig | TrustRadius Reviewer

Alternatives Considered

CallHippo

All of them. This seemed to be the best until they got us down.
Tristan Desechenes | TrustRadius Reviewer

Grasshopper

I have not used any other phone services like Grasshopper. I know that there is another option out there called Ruby, which is more like a virtual receptionist but since I did not try it out I cannot compare the two. When I started my company I found the services that Grasshopper offers to be perfect. It still works for us and we have no need to change to anything else right now.
Daniel Shatzkes CEO Entrepreneur, Manufacturer, Musician | TrustRadius Reviewer

Return on Investment

CallHippo

  • Call to all countries supported making it easy to connect.
  • Last resort to make calls
  • Easy to use
Anonymous | TrustRadius Reviewer

Grasshopper

  • It's allowed us to keep cost down. Other phone systems can seriously get outrageous in implementation and monthly fees!
  • It's allowed our team the confidence to work in locations outside of the office and still be seen as professionals.
  • It's decreased the amount of time spent on unwanted sales calls via the call screening application.
Courtney Mudd | TrustRadius Reviewer

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