CallHippo vs Grasshopper

Likelihood to Recommend

Simple route: There are plenty of other alternatives on this market that offer the same service. They are not even competitive in terms of pricing, please use them and save everyone the headache.There is not a single scenario you can be happy with this organization who thrive on undeserved payments.

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Ahmet Şener

CMO (Chief Marketing Officer)

OptylonKreaReal Estate, 11-50 employees

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Grasshopper is well suited for basic needs of texting in and out as well as calling out if you would like to avoid using your personal line. It also eliminates the need to have a dedicated land land in your office or business. You can obtain a vanity number and forward calls through grasshopper.

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Julliana Reyes

Partner and Attorney

Bailey Reyes, PLLCLaw Practice, 1-10 employees

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Feature Rating Comparison

CallHippo

Grasshopper

Answering rules

Call recording

Call park

Call screening

Message alerts

CallHippo

Grasshopper

Mobile app for Android

Mobile app for iOS

CallHippo

Grasshopper

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

CallHippo

Grasshopper

Video conferencing

Audio conferencing

Video screen sharing

Instant messaging

Pros

Affordable
Great Features
Quality Voice
Good customer support

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David Rabada

Marketing Manager

a.b.e.® Construction Chemicals (PTY) LTDConstruction, 201-500 employees

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I like that there are differing voicemails for each extension, to keep up with the image of calling a separate line.
I love the voicemail text emails. I believe we pay a little extra, but worth every penny for those urgent calls while I am in a meeting.
The cost is very reasonable for the value added to our company.

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David Renberg

Broker/Owner

Foundation RealtyReal Estate, 1-10 employees

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Cons

Hidden charges.
Not delivering the basic services promised.
No refunds if you are unhappy.
Very suspicious modes of operating.

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Ahmet Şener

CMO (Chief Marketing Officer)

OptylonKreaReal Estate, 11-50 employees

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It would be nice to have the ability to transfer some calls to another Grasshopper IVR, for those customers who mistakenly dial the wrong number (we have two incoming numbers, one for corporate and one for sales).
Likewise, it would be nice to have the ability to forward to a toll-free number, which would have allowed us to work around the inability to transfer between IVRs (see above).
Lastly, it would be great to have an 'emergency' switch setting (default off but could be toggled on) that would let us override all IVR settings and transfer all incoming calls elsewhere (either to a direct dial or toll free number) for those rare times when we cannot take any calls (such as a weather emergency OR the one time each year we take all of our staff on a retreat) - that would allow us to send all calls to a backup answering service rather than just voicemail.

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Trisha Miller

President

Sunset TravelLeisure, Travel & Tourism, 1-10 employees

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Likelihood to Renew

CallHippo 1.0

Based on 1 answer

We don't have to renew for 18 months anyway since they charged our company credit card the annual fee however when the time comes we won't be renewing but you can never be sure since they will charge it anyway without our consent.

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Ahmet Şener

CMO (Chief Marketing Officer)

OptylonKreaReal Estate, 11-50 employees

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No score

No answers yet

No answers on this topic

Usability

No score

No answers yet

No answers on this topic

Grasshopper 6.0

Based on 1 answer

The admin functions are kind of confusing in the old interface which was my most recent experience on the admin side.

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Matthew Gardner

Co-Founder

RouteThisComputer Software, 11-50 employees

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Support Rating

CallHippo 1.0

Based on 1 answer

Their support is built around trying to prove why the customer (who is not getting the service promised at the price promised) is wrong. For that they pass with flying colors. For actually supporting the user though they are horrible. They come up with creative scenarios to overcharge the credit card while not giving a service.

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Ahmet Şener

CMO (Chief Marketing Officer)

OptylonKreaReal Estate, 11-50 employees

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Grasshopper 8.4

Based on 43 answers

When I was setting up my account I contacted support a couple of times. They were also very professional, personable, and helpful. Their response is prompt and thorough. I'm confident I can get any question answered as well as help with any issue I might have. That's pretty important to me.

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Diane Helbig

Business Advisor

Seize This DayManagement Consulting, 1-10 employees

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Alternatives Considered

In truth - we did not look into other alternatives as we were lazy. We thought we'd give it a try for a month for a small fee. Little did we know they would set us up to lose 18x the monthly amount.

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Ahmet Şener

CMO (Chief Marketing Officer)

OptylonKreaReal Estate, 11-50 employees

View all 2 answers on this topic

I have not used any other phone services like Grasshopper. I know that there is another option out there called Ruby, which is more like a virtual receptionist but since I did not try it out I cannot compare the two. When I started my company I found the services that Grasshopper offers to be perfect. It still works for us and we have no need to change to anything else right now.

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Daniel Shatzkes CEO Entrepreneur, Manufacturer, Musician

Founder/CEO

Gig Gear LLCMusic, 1-10 employees

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Return on Investment

Nice product for business communication

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David Rabada

Marketing Manager

a.b.e.® Construction Chemicals (PTY) LTDConstruction, 201-500 employees

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It's allowed us to keep cost down. Other phone systems can seriously get outrageous in implementation and monthly fees!
It's allowed our team the confidence to work in locations outside of the office and still be seen as professionals.
It's decreased the amount of time spent on unwanted sales calls via the call screening application.

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Courtney Mudd

Director of Human Resources

Influence & Co.Marketing and Advertising, 51-200 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

Optional

5$*

* Per Number

CallHippo Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Grasshopper Editions & Modules

Edition

Solo	$29¹
Partner	$49¹
Small Business	$89¹

per month

Additional Pricing Details

—

Rating Summary

CallHippo

Grasshopper

CallHippo

Grasshopper

CallHippo

Grasshopper

CallHippo

Grasshopper

Likelihood to Recommend

CallHippo

Grasshopper

Feature Rating Comparison

Answering rules

Call recording

Call park

Call screening

Message alerts

Mobile app for Android

Mobile app for iOS

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

Video conferencing

Audio conferencing

Video screen sharing

Instant messaging

Pros

CallHippo

Grasshopper

Cons

CallHippo

Grasshopper

Likelihood to Renew

CallHippo

Grasshopper

Usability

CallHippo

Grasshopper

Support Rating

CallHippo

Grasshopper

Alternatives Considered

CallHippo

Grasshopper

Return on Investment

CallHippo

Grasshopper

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

CallHippo Editions & Modules

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Grasshopper Editions & Modules

Edition

Additional Pricing Details

Rating Summary

Add comparison