What users are saying about
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 5.5 out of 100
Based on 7 reviews and ratings
87 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6.7 out of 100
Based on 87 reviews and ratings
Feature Set Ratings
- Grasshopper ranks higher in 2 feature sets: Call Management, Mobile apps
Call Management
6.2
CallHippo
62%
9.6
Grasshopper
96%
Grasshopper ranks higher in 5/5 features
Grasshopper ranks higher in 5/5 features
Answering rules
6.3
63%
5 Ratings
9.3
93%
47 Ratings
Call recording
5.5
55%
5 Ratings
9.6
96%
22 Ratings
Call park
6.6
66%
5 Ratings
9.7
97%
12 Ratings
Call screening
N/A
0 Ratings
10.0
100%
36 Ratings
Message alerts
N/A
0 Ratings
9.3
93%
43 Ratings
Mobile apps
5.2
CallHippo
52%
9.0
Grasshopper
90%
Grasshopper ranks higher in 2/2 features
Grasshopper ranks higher in 2/2 features
Mobile app for Android
5.2
52%
5 Ratings
9.0
90%
29 Ratings
Mobile app for iOS
N/A
0 Ratings
9.0
90%
35 Ratings
Cloud PBX
CallHippo
Feature Set Not Supported
N/A
9.7
Grasshopper
97%
Grasshopper ranks higher in 5/5 features
Grasshopper ranks higher in 5/5 features
Hosted PBX
N/A
0 Ratings
9.5
95%
23 Ratings
Multi-level Interactive Voice Response (IVR)
N/A
0 Ratings
10.0
100%
24 Ratings
User templates
N/A
0 Ratings
10.0
100%
19 Ratings
Call reports
N/A
0 Ratings
9.5
95%
33 Ratings
Directory of employee names
N/A
0 Ratings
9.5
95%
34 Ratings
VoIP system collaboration
CallHippo
Feature Set Not Supported
N/A
8.0
Grasshopper
80%
Grasshopper ranks higher in 4/4 features
Grasshopper ranks higher in 4/4 features
Video conferencing
N/A
0 Ratings
7.9
79%
3 Ratings
Audio conferencing
N/A
0 Ratings
7.7
77%
7 Ratings
Video screen sharing
N/A
0 Ratings
8.2
82%
3 Ratings
Instant messaging
N/A
0 Ratings
8.0
80%
9 Ratings
Attribute Ratings
- Grasshopper is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend
4.7
CallHippo
47%
5 Ratings
7.9
Grasshopper
79%
56 Ratings
Likelihood to Renew
6.1
CallHippo
61%
2 Ratings
Grasshopper
N/A
0 Ratings
Usability
CallHippo
N/A
0 Ratings
6.0
Grasshopper
60%
1 Rating
Support Rating
1.0
CallHippo
10%
1 Rating
8.8
Grasshopper
88%
83 Ratings
Likelihood to Recommend
CallHippo
Calling abroad to international clients, while we use international number then response rate increases. Also, the client also prefers their country's number to respond. The pricing part is less appropriate. I believe they should be charged only for calling services. The name is also not suitable like what is Hippo means in the name. The person who uses this service is a Hippo?
Director & Chief Operating Officer
Alphonic Network Solutions Pvt LtdInformation Technology & Services, 51-200 employees
Grasshopper
Grasshopper is well suited for basic needs of texting in and out as well as calling out if you would like to avoid using your personal line. It also eliminates the need to have a dedicated land land in your office or business. You can obtain a vanity number and forward calls through grasshopper.
Partner and Attorney
Bailey Reyes, PLLCLaw Practice, 1-10 employees
Pros
CallHippo
- No positive sides at all.
CMO (Chief Marketing Officer)
OptylonKreaReal Estate, 11-50 employees
Grasshopper
- I like that there are differing voicemails for each extension, to keep up with the image of calling a separate line.
- I love the voicemail text emails. I believe we pay a little extra, but worth every penny for those urgent calls while I am in a meeting.
- The cost is very reasonable for the value added to our company.
Broker/Owner
Foundation RealtyReal Estate, 1-10 employees
Cons
CallHippo
- Waiting for iOS mobile app
Marketing Manager
a.b.e.® Construction Chemicals (PTY) LTDConstruction, 201-500 employees
Grasshopper
- It would be nice to have the ability to transfer some calls to another Grasshopper IVR, for those customers who mistakenly dial the wrong number (we have two incoming numbers, one for corporate and one for sales).
- Likewise, it would be nice to have the ability to forward to a toll-free number, which would have allowed us to work around the inability to transfer between IVRs (see above).
- Lastly, it would be great to have an 'emergency' switch setting (default off but could be toggled on) that would let us override all IVR settings and transfer all incoming calls elsewhere (either to a direct dial or toll free number) for those rare times when we cannot take any calls (such as a weather emergency OR the one time each year we take all of our staff on a retreat) - that would allow us to send all calls to a backup answering service rather than just voicemail.
President
Sunset TravelLeisure, Travel & Tourism, 1-10 employees
Pricing Details
CallHippo
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
Optional
5$
Starting Price
—CallHippo Editions & Modules
—
Additional Pricing Details
—Grasshopper
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$29 per month
Grasshopper Editions & Modules
Edition
Solo | $291 |
---|---|
Partner | $491 |
Small Business | $891 |
- per month
Additional Pricing Details
—Likelihood to Renew
CallHippo
CallHippo 6.1
Based on 2 answers
It's the need of my team to perform well and it's increasing the possibility of getting more business. Clients also have more trust while responding when they saw their country's number rather than any other country's unknown number.
Director & Chief Operating Officer
Alphonic Network Solutions Pvt LtdInformation Technology & Services, 51-200 employees
Grasshopper
No score
No answers yet
No answers on this topic
Usability
CallHippo
No score
No answers yet
No answers on this topic
Grasshopper
Grasshopper 6.0
Based on 1 answer
The admin functions are kind of confusing in the old interface which was my most recent experience on the admin side.
Co-Founder
RouteThisComputer Software, 11-50 employees
Support Rating
CallHippo
CallHippo 1.0
Based on 1 answer
Their support is built around trying to prove why the customer (who is not getting the service promised at the price promised) is wrong. For that they pass with flying colors. For actually supporting the user though they are horrible. They come up with creative scenarios to overcharge the credit card while not giving a service.
CMO (Chief Marketing Officer)
OptylonKreaReal Estate, 11-50 employees
Grasshopper
Grasshopper 8.8
Based on 83 answers
When I was setting up my account I contacted support a couple of times. They were also very professional, personable, and helpful. Their response is prompt and thorough. I'm confident I can get any question answered as well as help with any issue I might have. That's pretty important to me.
Business Advisor
Seize This DayManagement Consulting, 1-10 employees
Alternatives Considered
CallHippo
All of them. This seemed to be the best until they got us down.
COO
Contact America LLCTelecommunications, 51-200 employees
Grasshopper
I have not used any other phone services like Grasshopper. I know that there is another option out there called Ruby, which is more like a virtual receptionist but since I did not try it out I cannot compare the two. When I started my company I found the services that Grasshopper offers to be perfect. It still works for us and we have no need to change to anything else right now.
Founder/CEO
Gig Gear LLCMusic, 1-10 employees
Return on Investment
CallHippo
- Call to all countries supported making it easy to connect.
- Last resort to make calls
- Easy to use

Verified User
Employee in Sales
Information Technology & Services Company, 201-500 employeesGrasshopper
- It's allowed us to keep cost down. Other phone systems can seriously get outrageous in implementation and monthly fees!
- It's allowed our team the confidence to work in locations outside of the office and still be seen as professionals.
- It's decreased the amount of time spent on unwanted sales calls via the call screening application.
Director of Human Resources
Influence & Co.Marketing and Advertising, 51-200 employees