CallHippo vs. Grasshopper

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CallHippo
Score 7.4 out of 10
N/A
CallHippo is an on-demand Voice-over-Internet Protocol (VoIP) based Virtual Phone System. CallHippo allows startups and businesses to get local phone numbers instantly from over 50+ countries around the world. The vendor says the easy to use interface and robust backend architecture enables businesses to set up their phone system within less than 3 minutes. The CallHippo platform allows deployment of a flexible telephony network, wherever an…N/A
Grasshopper
Score 8.8 out of 10
N/A
Grasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail.
$29
per month
Pricing
CallHippoGrasshopper
Editions & Modules
No answers on this topic
Solo
$29
per month
Partner
$49
per month
Small Business
$89
per month
Offerings
Pricing Offerings
CallHippoGrasshopper
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup Fee$5 Per NumberNo setup fee
Additional Details
More Pricing Information
Community Pulse
CallHippoGrasshopper
Top Pros
Top Cons
Features
CallHippoGrasshopper
Call Management
Comparison of Call Management features of Product A and Product B
CallHippo
6.9
5 Ratings
19% below category average
Grasshopper
9.6
51 Ratings
14% above category average
Answering rules7.15 Ratings9.247 Ratings
Call recording6.15 Ratings9.622 Ratings
Call park7.35 Ratings9.812 Ratings
Call screening00 Ratings10.036 Ratings
Message alerts00 Ratings9.243 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
CallHippo
5.4
5 Ratings
40% below category average
Grasshopper
8.9
48 Ratings
10% above category average
Mobile app for Android5.45 Ratings8.929 Ratings
Mobile app for iOS00 Ratings8.935 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
CallHippo
-
Ratings
Grasshopper
9.7
46 Ratings
19% above category average
Hosted PBX00 Ratings9.423 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings10.024 Ratings
User templates00 Ratings10.019 Ratings
Call reports00 Ratings9.433 Ratings
Directory of employee names00 Ratings9.434 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
CallHippo
-
Ratings
Grasshopper
7.9
12 Ratings
2% below category average
Video conferencing00 Ratings7.93 Ratings
Audio conferencing00 Ratings7.77 Ratings
Video screen sharing00 Ratings8.23 Ratings
Instant messaging00 Ratings8.09 Ratings
Best Alternatives
CallHippoGrasshopper
Small Businesses
CloudTalk
CloudTalk
Score 9.4 out of 10
CloudTalk
CloudTalk
Score 9.4 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.4 out of 10
CloudTalk
CloudTalk
Score 9.4 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CallHippoGrasshopper
Likelihood to Recommend
5.5
(5 ratings)
7.8
(56 ratings)
Likelihood to Renew
8.9
(2 ratings)
-
(0 ratings)
Usability
-
(0 ratings)
6.0
(1 ratings)
Support Rating
1.0
(1 ratings)
9.0
(42 ratings)
User Testimonials
CallHippoGrasshopper
Likelihood to Recommend
CallHippo
Calling abroad to international clients, while we use international number then response rate increases. Also, the client also prefers their country's number to respond. The pricing part is less appropriate. I believe they should be charged only for calling services. The name is also not suitable like what is Hippo means in the name. The person who uses this service is a Hippo?
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GoTo (formerly LogMeIn)
Grasshopper is well suited for basic needs of texting in and out as well as calling out if you would like to avoid using your personal line. It also eliminates the need to have a dedicated land land in your office or business. You can obtain a vanity number and forward calls through grasshopper.
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Pros
CallHippo
  • No positive sides at all.
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GoTo (formerly LogMeIn)
  • I like that there are differing voicemails for each extension, to keep up with the image of calling a separate line.
  • I love the voicemail text emails. I believe we pay a little extra, but worth every penny for those urgent calls while I am in a meeting.
  • The cost is very reasonable for the value added to our company.
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Cons
CallHippo
  • Waiting for iOS mobile app
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GoTo (formerly LogMeIn)
  • It would be nice to have the ability to transfer some calls to another Grasshopper IVR, for those customers who mistakenly dial the wrong number (we have two incoming numbers, one for corporate and one for sales).
  • Likewise, it would be nice to have the ability to forward to a toll-free number, which would have allowed us to work around the inability to transfer between IVRs (see above).
  • Lastly, it would be great to have an 'emergency' switch setting (default off but could be toggled on) that would let us override all IVR settings and transfer all incoming calls elsewhere (either to a direct dial or toll free number) for those rare times when we cannot take any calls (such as a weather emergency OR the one time each year we take all of our staff on a retreat) - that would allow us to send all calls to a backup answering service rather than just voicemail.
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Likelihood to Renew
CallHippo
It's the need of my team to perform well and it's increasing the possibility of getting more business. Clients also have more trust while responding when they saw their country's number rather than any other country's unknown number.
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GoTo (formerly LogMeIn)
No answers on this topic
Usability
CallHippo
No answers on this topic
GoTo (formerly LogMeIn)
The admin functions are kind of confusing in the old interface which was my most recent experience on the admin side.
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Support Rating
CallHippo
Their support is built around trying to prove why the customer (who is not getting the service promised at the price promised) is wrong. For that they pass with flying colors. For actually supporting the user though they are horrible. They come up with creative scenarios to overcharge the credit card while not giving a service.
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GoTo (formerly LogMeIn)
When I was setting up my account I contacted support a couple of times. They were also very professional, personable, and helpful. Their response is prompt and thorough. I'm confident I can get any question answered as well as help with any issue I might have. That's pretty important to me.
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Alternatives Considered
CallHippo
All of them. This seemed to be the best until they got us down.
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GoTo (formerly LogMeIn)
I have not used any other phone services like Grasshopper. I know that there is another option out there called Ruby, which is more like a virtual receptionist but since I did not try it out I cannot compare the two. When I started my company I found the services that Grasshopper offers to be perfect. It still works for us and we have no need to change to anything else right now.
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Return on Investment
CallHippo
  • Call to all countries supported making it easy to connect.
  • Last resort to make calls
  • Easy to use
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GoTo (formerly LogMeIn)
  • It's allowed us to keep cost down. Other phone systems can seriously get outrageous in implementation and monthly fees!
  • It's allowed our team the confidence to work in locations outside of the office and still be seen as professionals.
  • It's decreased the amount of time spent on unwanted sales calls via the call screening application.
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ScreenShots