What users are saying about
1 Ratings
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74 Ratings
1 Ratings
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Score 10 out of 100

Grasshopper

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74 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

CallHippo

CallHippo not only reduced our telephone bills as well as it made our business communication too easy. They make it possible to connect with our clients even while on go. The voice quality is superb and they have great customer support for resolving issues. It's easy to set up the tool at any time on anyone's laptop.
David Rabada profile photo

Grasshopper

Seems like it is perfectly suited for ANY small to medium business. I can imagine that a business would outgrow the system eventually, but probably around 75-100 employees? Great system for offices that are not managed full time, companies with remote workers, budget conscience start ups, anyone with a need for a registered office line.
David Renberg profile photo

Feature Rating Comparison

Call Management

CallHippo
10.0
Grasshopper
8.1
Answering rules
CallHippo
10.0
Grasshopper
7.7
Call recording
CallHippo
10.0
Grasshopper
8.4
Call park
CallHippo
10.0
Grasshopper
7.6
Call screening
CallHippo
Grasshopper
8.2
Message alerts
CallHippo
Grasshopper
8.8

Mobile apps

CallHippo
10.0
Grasshopper
7.8
Mobile app for Android
CallHippo
10.0
Grasshopper
7.9
Mobile app for iOS
CallHippo
Grasshopper
7.8

Cloud PBX

CallHippo
Grasshopper
8.1
Hosted PBX
CallHippo
Grasshopper
9.0
Multi-level Interactive Voice Response (IVR)
CallHippo
Grasshopper
8.1
User templates
CallHippo
Grasshopper
7.2
Call reports
CallHippo
Grasshopper
8.3
Directory of employee names
CallHippo
Grasshopper
7.8

VoIP system collaboration

CallHippo
Grasshopper
8.0
Video conferencing
CallHippo
Grasshopper
7.9
Audio conferencing
CallHippo
Grasshopper
7.6
Video screen sharing
CallHippo
Grasshopper
8.2
Instant messaging
CallHippo
Grasshopper
8.4

Pros

CallHippo

  • Affordable
  • Great Features
  • Quality Voice
  • Good customer support
David Rabada profile photo

Grasshopper

  • Extremely user-friendly interface - even non-tech-savvy users can manage their user setup and call handling on their own.
  • Excellent customer support.....on the few occasions that I've need help the Grasshopper team has been quick, helpful, professional, and friendly.
  • Impressive voice talent for those who don't want to (or shouldn't!) creates their own greetings and messages.
Trisha Miller profile photo

Cons

CallHippo

  • Waiting for iOS mobile app
David Rabada profile photo

Grasshopper

  • There isn't much I can think of, although right now one of my team members isn't having her calls come through for some reason. We have to troubleshoot it and see if it isn't an issue with her phone first. But obviously its never good when things like that happen. Can't put the blame anywhere yet as we haven't yet looked at the issue.
  • Placing calls from within the Grasshopper app isn't always so solid. I've tried placing outgoing calls from the app and I've had issues where the person I called couldn't hear me or the call would just drop out of nowhere. It hasn't happened in a while but it did happen a few times when I first started using it. Admittedly that was over 4 years ago so it may not be an issue anymore.
  • This is a little out there but it would interesting if there were an option to SEND faxes as well. If I could take pictures of a document with my phone, or if there is an existing pdf file on my phone, the ability to send it would be great. It seems a little unnecessary because at that point you might think, well why not just email it? I agree but there are still some people and companies out there (strangely) that like to receive things via fax (i.e. the IRS still has some services that can only be taken care of if documents are mailed or faxed in). I'm sure eventually this will go the way of the dinosaur though.
Daniel Shatzkes CEO Entrepreneur, Manufacturer, Musician profile photo

Usability

CallHippo

No score
No answers yet
No answers on this topic

Grasshopper

Grasshopper 6.0
Based on 1 answer
The admin functions are kind of confusing in the old interface which was my most recent experience on the admin side.
Matthew Gardner profile photo

Support

CallHippo

No score
No answers yet
No answers on this topic

Grasshopper

Grasshopper 8.3
Based on 41 answers
Support at Grasshopper is the reason I continue to integrate the calls with my nonprofit. A satisfying customer service experience paired with unparalleled service and cost is the reason we keep coming back. Phone service is simple yet an integral part of what most if not all small businesses need to succeed.
No photo available

Alternatives Considered

CallHippo

No answers on this topic

Grasshopper

Grasshopper is more reliable in terms of the actual connection and quality of the call compared to Uber Conference & Google Hangouts. We choose Grasshopper over both of these platforms because it provided us a dedicated phone number we can use in our email signatures, allows us to screen phone calls, and provides extensions for different departments / members of the team so external callers can reach the person they were looking for without having to go through an operator
Courtney Mudd profile photo

Return on Investment

CallHippo

  • Nice product for business communication
David Rabada profile photo

Grasshopper

  • Grasshopper has been positive overall because it is inexpensive and agile/easy to use
  • Our customers are happy that they can reach us easily, and our reps are happy to use their phones mobilely
  • Integration with G-suite and intercom is great - saves time and keeps us from having to waste time logging calls
Becky Jewell Laughton profile photo

Pricing Details

CallHippo

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
5$*

* Per Number

Grasshopper

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

CallHippo
10.0
Grasshopper
8.3

Usability

CallHippo
Grasshopper
6.0

Support

CallHippo
Grasshopper
8.3

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