CallSource vs. Phonexa

Callsource has been great to work with since it's easy for us to sort the reports by client, and hand them out accordingly. If you need tracking numbers for campaigns, and if you want the bonus feature of listening to phone calls then it's great.

Incentivized

This is an all-inclusive lead management system and has the features to satisfy a multitude of businesses. The system helps spot data trends within minutes and gives managers and business owners the best analytical tools I've ever seen to date. It's best if you're looking to find ways to optimize and explore opportunities. It's also easily integrated and there's always a support team that's readily available to help you.

• Detailed call reporting
• Live alert when a call is not booked
• the overall scoring of how campaigns are doing
• Industry comparisson of how you rate on customer service

Incentivized

• Granular Reporting
• Up to the minute data processing.
• Easy to use.

• EXTREMELY SLOW!! Takes 10 minutes just to get logged in and set up a single number
• Phone numbers get spammed a lot and forces us to reprovision
• Reporting functionality is very weak

Incentivized

• All the features available may be overwhelming, so you will need time to learn the whole platform.

It's easy to use, we've had the account for a long time

Incentivized

We currently use DialogTech and I would say that they are behind on CallSouce. CallSource was more robust in reporting and DialogTech does not offer the missed opportunities notifications. DialogTech also has a lag in the audio when calls come in. I am less pleased with DialogTech than I was with CallSource.

Incentivized

• We are able to obtain and provide more detailed insight as to why our customers may be doing well/poorly with our products.
• I can't speak to this in terms of numbers or percentages, but I can say with confidence that it has assisted in saving many high risk accounts.

Incentivized

• Overall, it has given peace of mind since not having any serious issues with it.
• The platform's reporting and analytical features make optimizing calls a much easier and effective process, thus having a more positive outcome in performance.