What users are saying about
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Top Rated
474 Ratings
12 Ratings
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Score 9.2 out of 100

Google Hangouts (Classic)

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Top Rated
474 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Likelihood to Recommend

CallTrackingMetrics

[CallTrackingMetrics] is well suited for HIPAA Compliant Call Tracking when working with medical clients and is great for all clients who do online sales or patient intake. Clients with low volume of calls may not get enough value for the cost of this platform.
Anonymous | TrustRadius Reviewer

Google Hangouts (Classic)

Had I completed this review a couple years ago, I would have given a rating of 9 or 10 as Hangouts (Classic) is an excellent product. However, now that Google Chat has succeeded Hangouts, I would not recommend that any new users begin using it where other more modern options are available. Android users who want an internet based instant messaging that also supports calling and video calling could benefit from using Hangouts (Classic) as Google Chat requires the user to also have Google Meet installed to make video calls and there is no voice only calling option.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

CallTrackingMetrics
Google Hangouts (Classic)
7.2
Hosted PBX
CallTrackingMetrics
Google Hangouts (Classic)
6.6
Multi-level Interactive Voice Response (IVR)
CallTrackingMetrics
Google Hangouts (Classic)
7.6
User templates
CallTrackingMetrics
Google Hangouts (Classic)
6.9
Call reports
CallTrackingMetrics
Google Hangouts (Classic)
7.7
Directory of employee names
CallTrackingMetrics
Google Hangouts (Classic)
7.3

Call Management

CallTrackingMetrics
Google Hangouts (Classic)
6.7
Answering rules
CallTrackingMetrics
Google Hangouts (Classic)
7.0
Call recording
CallTrackingMetrics
Google Hangouts (Classic)
6.3
Call park
CallTrackingMetrics
Google Hangouts (Classic)
5.8
Call screening
CallTrackingMetrics
Google Hangouts (Classic)
6.5
Message alerts
CallTrackingMetrics
Google Hangouts (Classic)
7.7

VoIP system collaboration

CallTrackingMetrics
Google Hangouts (Classic)
8.2
Video conferencing
CallTrackingMetrics
Google Hangouts (Classic)
7.9
Audio conferencing
CallTrackingMetrics
Google Hangouts (Classic)
8.1
Video screen sharing
CallTrackingMetrics
Google Hangouts (Classic)
8.1
Instant messaging
CallTrackingMetrics
Google Hangouts (Classic)
8.7

Mobile apps

CallTrackingMetrics
Google Hangouts (Classic)
8.7
Mobile app for iOS
CallTrackingMetrics
Google Hangouts (Classic)
8.5
Mobile app for Android
CallTrackingMetrics
Google Hangouts (Classic)
8.9

Pros

CallTrackingMetrics

  • Very easy to set up and use. You can create as many tracking numbers and sources as you need. Easily organize and filter them for results and placing the code is so simple. Anyone can use this software.
  • Listening to the calls makes life simple. We can hear what the potential lead said and record feedback to better our marketing efforts. You can even flag or email the call recordings if you need to share inside or outside your organization.
  • Call reporting is a breeze! You can easily filter your sources, call duration, time and more and reports are extremely accurate.
  • Cost is well worth what you get from the software.
Anonymous | TrustRadius Reviewer

Google Hangouts (Classic)

  • Google Hangouts (Classic) is embedded within Gmail's scheduler, so setting up the link is as quick as a click of the button. It's a one-step process.
  • Google Hangouts (Classic) is user-friendly and [has] features to share screens easily.
  • Google Hangouts (Classic) is much easier to use than its competitors.
  • Google Hangouts (Classic) have [a] good connection time and there are few glitches.
Anonymous | TrustRadius Reviewer

Cons

CallTrackingMetrics

  • Can get pricy.
  • More complex integrations may need professional services.
  • No push notifications for incoming SMS on mobile app (non agent).
Marvin Leininger | TrustRadius Reviewer

Google Hangouts (Classic)

  • I would like to see improved video support, so that saved videos can be sent back and forth via Hangouts more easily, without having to start a separate meet chat
  • More pronounced notifications of messages would be helpful; pop up notifications are good, but once there is one, additional messages do not pop up
  • Custom muting times would be great, so that if I am in a 90 minute Zoom meeting, I can set it for that time; right now, it is 1 hour or 2 hours. Easy to forget.
Mark DiNallo | TrustRadius Reviewer

Usability

CallTrackingMetrics

No score
No answers yet
No answers on this topic

Google Hangouts (Classic)

Google Hangouts (Classic) 8.1
Based on 8 answers
The tool is almost self-implemented. It is likely to be available in every pc or mobile device a user or potential user might have, and all you need to do is adding the company's account and you are done.Once you are setted up, you have almost all actual communication methods available in one tool
Anonymous | TrustRadius Reviewer

Support Rating

CallTrackingMetrics

No score
No answers yet
No answers on this topic

Google Hangouts (Classic)

Google Hangouts (Classic) 8.0
Based on 72 answers
Hangouts is great for what it is, but I'm not going to give it higher than an 8 because I just don't believe it offers that same level of professionalism that Teams or Webex provides. Again, it's great for volunteer work or collaboration on a small to no budget, but I would be hesitant on going solely with Hangouts, especially for my professional career.
Richard Crane | TrustRadius Reviewer

Alternatives Considered

CallTrackingMetrics

CallTrackingMetrics has stood up well compared to Salesforce. Being that we are a high volume call center for schools, it has been very good for the company. I feel that CallTrackingMetrics is really good for our company compared to Salesforece CMS.
Earl Minney | TrustRadius Reviewer

Google Hangouts (Classic)

Google is the white cotton socks of the conferencing world. It’s a great ad-hoc tool, but not too much more. If you are not looking to spend money or operate completely on WiFi (without data charges), it’s a great free option as well. The benefit of being free and open is also the liability. It doesn’t have a great integration story with other corporate tools, but [it doesn’t have to] if you aren’t looking for that. All in all, it’s as helpful and ubiquitous as a public payphone…without the pay…and with a video capability.
Chris Carpenter | TrustRadius Reviewer

Return on Investment

CallTrackingMetrics

  • Fits nicely into the % of budget dedicated to Analytics
  • CallTrackingMetrics is our system of truth for source of calls for Local Service business
  • CallTrackingMetrics is our system of truth for CSR staffing plans at Supplier / Distributor
Christopher R. Chaput | TrustRadius Reviewer

Google Hangouts (Classic)

  • I believe it was part of the google suite that was purchased. It was worth the cost as it was cheaper. I believe it is now free, but also becoming deprecated. It is much better to use Teams, Discord, Telegram, etc. Google does not provide enough support or features to make using hangouts worth it these days.
Anonymous | TrustRadius Reviewer

Screenshots

Google Hangouts (Classic)

Pricing Details

CallTrackingMetrics

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

CallTrackingMetrics Editions & Modules

Edition
Business Plan$391
Marketing Plan$991
Contact Center Plan$2991
  1. per month
Additional Pricing Details
All plans include unlimited users at no extra cost, while Marketing and Contact Center plans also include free unlimited sub-accounts perfect for agencies and multi-location businesses. Discounts up to 15% off for annual agreements.

Google Hangouts (Classic)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Google Hangouts (Classic) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CallTrackingMetrics
9.3
Google Hangouts (Classic)
7.9

Likelihood to Renew

CallTrackingMetrics
Google Hangouts (Classic)
10.0

Usability

CallTrackingMetrics
Google Hangouts (Classic)
8.1

Support Rating

CallTrackingMetrics
Google Hangouts (Classic)
8.0

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