Carbonite Availability vs. Help Desk Migration

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Carbonite Availability
Score 10.0 out of 10
N/A
Carbonite acquired Double-Take, a data replication and disaster recovery option, in early 2017. The technology now powers Carbonite Availability, the now Carbonite supported high availability and data replication product.N/A
Help Desk Migration
Score 10.0 out of 10
Mid-Size Companies (51-1,000 employees)
Help Desk Migration is a tool used to transfer data from one platform to another securely, accurately, and with no downtime.N/A
Pricing
Carbonite AvailabilityHelp Desk Migration
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Carbonite AvailabilityHelp Desk Migration
Free Trial
NoNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Carbonite AvailabilityHelp Desk Migration
Best Alternatives
Carbonite AvailabilityHelp Desk Migration
Small Businesses
Hornetsecurity VM Backup
Hornetsecurity VM Backup
Score 8.2 out of 10
HYCU
HYCU
Score 8.7 out of 10
Medium-sized Companies
Cohesity
Cohesity
Score 8.4 out of 10
Matillion
Matillion
Score 8.3 out of 10
Enterprises
Cohesity
Cohesity
Score 8.4 out of 10
Oracle GoldenGate
Oracle GoldenGate
Score 8.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Carbonite AvailabilityHelp Desk Migration
Likelihood to Recommend
10.0
(11 ratings)
10.0
(2 ratings)
Usability
9.0
(2 ratings)
10.0
(2 ratings)
Support Rating
7.3
(1 ratings)
-
(0 ratings)
User Testimonials
Carbonite AvailabilityHelp Desk Migration
Likelihood to Recommend
Carbonite, an OpenText company
I believe it would work well with continuous replication in a DR scenario with no time limits and having the ability to fail back is a bonus, but in a one off move the decision to restrict the time it can sync for has proven to be an issue for us.
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Help Desk Migration
Thanks to the quick response from the support team, I was able to maintain an ongoing dialogue and get questions answered promptly throughout the project. Their responsiveness made it easy to request and implement specific changes, such as disabling comments on all migrated articles, without delaying our migration timeline.
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Pros
Carbonite, an OpenText company
  • A product is worthless in my opinion if you don't have a great support team to work with. I've had issues with replication jobs that were resolved quickly and easily by the support team.
  • DR - Doubletake is the only tool that I'm aware of that can handle DR replication of both physical and virtual environments. There sre others, but they use a snapshot technology, where doubletake has continuous replication of data.
  • Move - we have moved physical and virtual environments from around the world without ever having to leave the office. One of the companies we migrated started off with their equipment in Switzerland, and after the servers were in a fully protected state in the US, that failover to the new location took 45 min.
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Help Desk Migration
  • Listening and gathering information
  • Transitioning work among their staff - we talked to 4 different people during the project, and ever single person was up to speed on the work and status
  • Reasonably priced
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Cons
Carbonite, an OpenText company
  • The initial set-up can be challenging in some regard.
  • Would like to see version updates that support all OS. Unfortunately we use several OS and are on an older version with 7 of our 8 servers.
  • Will be doing the upgrades to version 8 shortly and hope the software is compatible with all OS.
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Help Desk Migration
  • I think the field map could be a little more entuitive with better explanations of what each field is for.
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Usability
Carbonite, an OpenText company
Cabonite Availability is a very practical and useful tool that can help any business weather any type of IT disaster. The ease and quickness of restoring data helps us provide as seamless an experience as possible. Many times our customers will never know there was an outage. This brings confidence in our brand and improves our organization's standing and reputation.
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Help Desk Migration
Both their demo and full migrations are pretty easy to use
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Support Rating
Carbonite, an OpenText company
Once through to support it is very good and they have assisted us through a number of issues. I don't always think that they provide a solution, more a workaround, but in a move situation where each copy is moving once, that isn't an issue. I'd be more concerned if we were using it to manage a DR scenario.
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Help Desk Migration
No answers on this topic
Alternatives Considered
Carbonite, an OpenText company
It is better for critical apps than Veeam due to the lower RPO. Veeam is favoured by some customers due to it's attractive price point. Zerto is a very strong product and is innovating continuously. I don't see so much of this from DoubleTake.
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Help Desk Migration
No answers on this topic
Return on Investment
Carbonite, an OpenText company
  • From data recovery perspective for customers- Carbonite DoubleTake is a good solution.
  • The honest price for Carbonite DoubleTake and for the ROI -it's a good transaction for the customer.
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Help Desk Migration
  • In terms of time spent, Help Desk Migration cut our time down to just a fraction of what it would have been had we migrated the articles ourselves. This saved us a tremendous amount of time, manpower, and overtime.
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ScreenShots

Help Desk Migration Screenshots

Screenshot of selecting the source and target platforms.Screenshot of mapping data for an accurate migration process.Screenshot of running the Demo Migration, which includes transferring 20 tickets and 20 articles.Screenshot of reviewing the demo migration results.Screenshot of adjusting the mapping and refining the data migration path.Screenshot of the migration progress — duration depends on the number of records being migrated.