Carbonite by OpenText vs. OpenText Data Protector

More than enough for small companies with several on-prem servers. In 2021, it wouldn't be wise to pit all important data to a single backup service. Carbonite Server is solid, but it's not 100% reliable so I'd definitely recommend having multiple backup services either on the cloud in conjunction with other backup services so the user has multiple safety nets in case of disaster and failed granular restorations.

Incentivized

Well suited: scenarios with very specific backups schedules; backups saved in tape libraries. Less appropriate: environments with older Operational Systems and older hardware, such as tape libraries.

Incentivized

• Simple administrative web interface - It's easy to provision users, look at data usage stats, disable users, and update policies to control what folders users are allowed to backup, and what options they can access
• Easy client installation - Installing and updating clients was very simple. The client would notify the user when a new update was approved by the site admins, and they typically went very smoothly.
• Good performance - Backups went fairly fast, and were generally invisible to the user, other than the icon updating on files to indicate whether the current version of a file was backed up or not.

Incentivized

• It is very reliable on the server side to provide a trustworthy back end.
• The install was simple and provided an easy way to install and backup Unix servers.
• The support was always helpful and responded quickly.

Incentivized

• While overall file restoration is easy to do, obtaining earlier versions is not as user friendly as it could be. You need to enter a date and click search to bring up the latest versions as of the date entered. That’s fine, but what is missing is the ability to see all versions of an individual file. If I am looking for a past file version I want to be able to view the file history as a subset of that file (in other words I should be able to click a + sign and expand to see past versions of the file). Otherwise I am just guessing which dates the file was changed in the past. Sometimes that’s OK, but Mozy needs to build in this enhanced, but necessary feature.
• A couple of years ago, for non enterprise users, Mozy made radical storage and pricing changes forcing myself and many users off their system, as the price for the same storage was going up significantly. So be careful when using Mozy as past experience has shown they are willing to make major changes regardless of the negative impact on their users.

Incentivized

• Increase the range of support for new platforms.
• Improve the attention of support cases in terms of speed of attention.
• Keep me better informed of the latest solution updates.

Incentivized

Carbonite Server Backup does not integrate or support any reporting; it is not good at it. We required monthly and quarterly reports for audit. If we fail in that we get fined or we have to pay a certain amount of money to customer. It does not support cloud instances and we are using N2WS for the cloud instances. This is an additional burden for customers.

Incentivized

It was just not a good fit for our organization. We have an EMC SAN, Data Domain backup storage, and VMWare. Without any other HP software or hardware in our environment I do not see the need to continue using a product that is not well integrated with our other brands

Incentivized

Out of all the vendor we deal with they are one of the best when it comes to customers service. Reliable,you can reach them by telephone easily, Great overall can not say anything to the contrary. Usibility is excellent. I recommend them highly whether you need a simple backup ofr more complex for servers etc.

Incentivized

Very easy to use. What needs to improve is to make it easier to configure some integrations and features, such as office 365 integration, acropolis integration, block change-based backup, etc. Despite we have documentation, even following all the steps, the integration is hard to implement or doesn't work in the end.

Incentivized

The Reporting-Server and the Reports depend on the settings.

Incentivized

I usually find what I need to know by looking in the Carbonite knowledge base online. We haven't had any major problems, usually we just need clarification on a point or more details about a feature so we look it up. We haven't had to call in for help in quite awhile.

Incentivized

It is the weak point of this software, although it is improving little by a little. The first level of support does not solve almost anything until you move on to a higher level that is more involved.

Incentivized

We had appliance and we just needed to setup the Director Console which was straight forward and easy.

Incentivized

Pick one person to help you through the process.

Incentivized

Netbak is a great product but we also had a secondary issue of having to backup several PC's on site and at remote locations. Carbonite helped with both and gave us one central admin console to be able to check the progress of all our backups, where netbak would have required us to setup a tunnel or use the internet to move data back to our main office.

Incentivized

When selecting a backup solution for our virtual environment we chose HP Data Protector for its cost savings in licensing, our familiarity with the software and the ability to backup to disk, tape or both with the standard installation.

Incentivized

Here the license model from the Micro Focus Data Protector and DP4CW should merge. It causes argumentation problems if you license two products here.

Incentivized

We use the tool in different installations and combinations of functions and hardware.

Incentivized

The professional services had some details of low promptness in the attention of cases.

Incentivized

• We have a safety net that we didn't have before.
• Key players are now backed up through an automated system that was easy to silently install.
• The resources used impacted our exchange server negatively and slowed email until it was disabled.

Incentivized

• Positive impact. I have not worked with HP Data Protector enough to provide the ROI. It simply worked when we needed it to.

Incentivized