What users are saying about
5 Ratings
7 Ratings
5 Ratings
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Score 6.3 out of 100
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100

Attribute Ratings

  • Chargent is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

6.3

CardConnect

63%
3 Ratings
9.6

Chargent

96%
4 Ratings

Support Rating

7.0

CardConnect

70%
1 Rating
9.6

Chargent

96%
6 Ratings

Likelihood to Recommend

Fiserv

CardConnect is a good option for payment capture, but getting less experienced stores up and running takes significant effort compared to other processors we use. This seems to be due to poor communication since there isn't a dedicated rep familiar with the use case like we have with other processors.
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AppFrontier LLC

For organisations keen to streamline their payment processes and who use Salesforce, this is a brilliant solution.
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Pros

Fiserv

  • Monitoring payments.
  • For payment, there is an online user interface.
  • Creating pre-made personalized billing bundles.
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AppFrontier LLC

  • Extremely easy to implement + 100% native on salesforce.com.
  • Payment information is on the opportunity level making it easily visible across teams.
  • Payment request feature allows cutomers to pay online via force.com site.
  • Supports recurring payments which allows payment processing to be run on an automated schedule.
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Cons

Fiserv

  • Does not integrate well with my current EMR.
  • Significant manual labor involved with copying charges from CardConnect into EMR.
  • Sometimes will allow charges that don’t associate purchased products clearly enough resulting in more manual lookups and even misappropriated charges.
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AppFrontier LLC

  • Because it is a low fee, you need to do more configuration on your own to get it up and running.
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Pricing Details

CardConnect

Starting Price

Editions & Modules

CardConnect editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Chargent

    Starting Price

    Editions & Modules

    Chargent editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Support Rating

      Fiserv

      The team is very much agile to help. But they need more documentation provided.
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      AppFrontier LLC

      They were overwhelmingly easy to deal with and helped us work through some very specific use cases
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      Alternatives Considered

      Fiserv

      We are considering moving to stripe soon. We find their POS to be comparable but their online processing features are integrated with far more platforms.
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      AppFrontier LLC

      Chargent has been better for us as it works within Salesforce and can be mapped into workflow processes and reporting.
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      Return on Investment

      Fiserv

      • It has been easy to configure.
      • it has boosted our sales at the client interest.
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      AppFrontier LLC

      • Decreased time to collect payments. Payment collection process can be integrated into team workflows, thus incentivizing quicker collection from customers.
      • Increased revenue collection as billing information is easily accessible on the opportunity.
      • Reduced labour needed to process payments. Recurring payments can be automated, payments can be accepted online.
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