CardConnect vs. Chargent

CardConnect is a good option for payment capture, but getting less experienced stores up and running takes significant effort compared to other processors we use. This seems to be due to poor communication since there isn't a dedicated rep familiar with the use case like we have with other processors.

Incentivized

For organisations keen to streamline their payment processes and who use Salesforce, this is a brilliant solution.

Incentivized

• Monitoring payments.
• For payment, there is an online user interface.
• Creating pre-made personalized billing bundles.

Incentivized

• Extremely easy to implement + 100% native on salesforce.com.
• Payment information is on the opportunity level making it easily visible across teams.
• Payment request feature allows cutomers to pay online via force.com site.
• Supports recurring payments which allows payment processing to be run on an automated schedule.

Incentivized

• customer service
• stealing money
• unclear contract/forever changing contract terms

• Because it is a low fee, you need to do more configuration on your own to get it up and running.

Incentivized

CardConnect does not solve problems or have managers or supervisors that exist do so. Voicemail box of the appointed representative remains full when you need to reach them. Representative will fail to read email if "lengthy". When you call for customer service you are skirted around from department to department, and specific questions are not answered.

They were overwhelmingly easy to deal with and helped us work through some very specific use cases

Incentivized

We are considering moving to stripe soon. We find their POS to be comparable but their online processing features are integrated with far more platforms.

Incentivized

Chargent has been better for us as it works within Salesforce and can be mapped into workflow processes and reporting.

Incentivized

• It has been easy to configure.
• it has boosted our sales at the client interest.

Incentivized

• Decreased time to collect payments. Payment collection process can be integrated into team workflows, thus incentivizing quicker collection from customers.
• Increased revenue collection as billing information is easily accessible on the opportunity.
• Reduced labour needed to process payments. Recurring payments can be automated, payments can be accepted online.

Incentivized