Catalytic vs monday.com

• Automation of processes that allow us to scale as we mature our processes
• Integration between systems in an out of the box manner
• Business Process optimisation

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• Project management of all our past, ongoing, and future projects.
• With the automation we are notified ahead on licencing expirations to renew and systems to upgrade to stay current.
• We track our progress on our professional development to improve our skillsets.
• On multi-member projects it allows each member to add input to keep all on that team current on progress on a particular project.
• Our company has boards for each service area that we all can access to learn about other teams on an overall viewpoint.
• This allows different areas of our company collaborate on joint projects easily.

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• Funky UI - doesn't take much to get used to
• Handlebar
• Hard to grasp the full extent of the power of the application

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• Biggest Con - Adding seats to monday.com
• Let me elaborate, my largest frustration with monday.com is that for my current departments I currently pay for a plan with a specific amount of seats. In order to add the last member of all my departments, I would need to double the number of seats for that upgrade.
• My opinion for improvement is monday.com should have their current plans set as normal but have their user amount flexible and not set in blocks of seats.
• Additionally, monday.com does not have a free membership plan. I would suggest they begin to offer a Free Membership Plan for 1 user.
• The hardest part of customer acquisition is getting the customers to discover you, and the easier you make it to sign on/stay on without risk the more likely they will expand their plan when their company is ready. This is especially true for new/small businesses that may be scraping by with their startup costs.
• Second Biggest Con - Moving Items/Tickets to different boards (Whether Manual or Automated).
• The reason this is such a big bane for my setup is solely due to how many subitems I will have on tickets. Subitems do not currently transfer, but I believe they have it on their roadmap already. So updates, files, and progress history for all those sub-items are just gone.
• Hosted Exchange Email Integrations - Outlook only connects to normal emails or their Office365 business emails. Hosted Exchange Email Integrations are not currently supported if your business utilizes them.
• Slack Integration - Only one issue I've come across for this, You can only set updates to send to a specific user on slack or a specific channel on slack. Yes, this can be set per item/ticket or as a blanket rule for all updates.
• What I would like to see improved is the ability to send the update to slack users by recognizing if they were @'d in the update. This use case works best for projects with multiple users on the same items.
• (It's not terrible that it doesn't, users will still receive email updates if they were @'d I believe)

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• Made us look more closely at why we do what we do
• Shortened the cycle time on a lot of previously manual processes
• Better experience for our customer base

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• Positive impact is a better work flow throughout the jobs from start to finish.
• Positive impact is a better organization for recalling data after completion of task.
• Negative impact is the loss of data once we go to archive this boards.

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