monday.com delivers our Deliverables and drives User Acceptance
Updated February 07, 2024

monday.com delivers our Deliverables and drives User Acceptance

Sir Patrick Harrell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with monday.com

We track projects, deliverables, bits of data, parties, events, and even more compliance and governance matters. Notably, monday.com is used by Project Managers and non-Project Managers. monday.com found a deep following within our organizations. Primarily because it is simple for all to implement. However, it is also implemented org-wide because it is colorful. We found color drives acceptance amongst our creatives.

Pros

  • Fast creation of a task list
  • Easy build-out of columns and details
  • Quick, colorful visualizations
  • Support Team is quick and responsive
  • List of 3rd-Party add-ins is both extensive and growing

Cons

  • Sub-Tasks are not as flexible as main Tasks. For example, I cannot ROUND the summary of a set of SubTasks. So I create a Formula to ROUND the SubTasks.
  • >25% of our org is using monday.com to build Boards & projects. Only 5% used our prior Work Management System.
  • 100% of project communication is kept within monday.com. Which means we don't have to search Slack, Email, or other places to find a message.
  • 100% of our project files are kept or linked with monday.com. So, we don't have to find missing files in other locations.
  • monday.com integrates with Salesforce, so we don't have to manually duplicate data
  • 3rd-Party solutions are linking to our monday.com data and producing reports as humans read reports.
monday.com enables quick creation of a basic project plan. In our office, we don't need a big, expensive Project Management System. We need a simpler, human-usable Work Management System.

Most recently, monday.com added the four Predecessor Types to their Dependency feature. FS, SF, SS, FF are now part of monday.com's Dependency offering. This was my most-needed update, and monday.com provided it!

I appreciate monday.com's rich library of Templates. However, my preference is to duplicate a useful project/board, then update it for my next project.
Fast response from a human, when a human is needed.
AI bot gives initial response to my question. Often, the bot response is all I needed to proceed.
Best feature is the AI Assistant for writing one-line programs in the Formula columns. The AI Assistant is much smarter than me and adds in well-appreciated items for my formulas. Including column checks and Function suggestions.
Uptime is superb. No complaints.

Sometimes the response time feels slow.
Sometimes I must refresh a page to restore a feature's functionality.
These might be problems with my Internet speed or with my laptop's memory management service.

Overall, I am quite satisfied with monday.com's functionality, uptime, and response time.
Airtable served us well for data management. However, our senior management told us Project Managers we would no longer be using Airtable. monday.com serves us well with project management AND light-weight database usage.

Workfront served we Project Managers very well. However, Workfront was never going to be accepted by our non-Project Managers for managing their projects. monday.com's ease of use and colorful UI build adoption among our non-PMs.

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

monday.com is excellent for non-Project Managers who must manage projects. it is easy to start and get the Task, Work Item & Deliverable tracking you need.
monday.com is appropriate for short-term project tracking.
It is also superb as a database, similar to AirTable.
It is not for building a nuclear power plant nor traveling to the moon.

monday.com Feature Ratings

Project Management
7.9
Task Management
9
Resource Management
5
Gantt Charts
7
Scheduling
8
Workflow Automation
9
Team Collaboration
9
Support for Agile Methodology
9
Document Management
9
Email integration
9
Mobile Access
9
Timesheet Tracking
6
Change request and Case Management
8
Budget and Expense Management
6
Professional Services Automation
7.0
Quotes/estimates
7
Project & financial reporting
7
Integration with accounting software
7

monday.com & Collaboration

Mostly through the "Update" messaging feature, we communicate across our project teams.
We share files. We notify others of deadlines and assignments.

monday.com Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes. The Director of Project Management felt it was important for us to receive rapid responses to our questions.
Yes - Oh yes. We sent examples and monday.com kept us updated on the fix.
We found a discrepancy in how the product functioned with Dependency Types and how the Help System described how the product was to function. monday.com fixed the discrepancy.

Comments

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