Item: monday.com
Rating: 10
Author: Sir Patrick Harrell

Use Cases and Deployment Scope

We track projects, deliverables, bits of data, parties, events, and even more compliance and governance matters. Notably, monday.com is used by Project Managers and non-Project Managers. monday.com found a deep following within our organizations. Primarily because it is simple for all to implement. However, it is also implemented org-wide because it is colorful. We found color drives acceptance amongst our creatives.

Pros and Cons

Fast creation of a task list
Easy build-out of columns and details
Quick, colorful visualizations
Support Team is quick and responsive
List of 3rd-Party add-ins is both extensive and growing

Sub-Tasks are not as flexible as main Tasks. For example, I cannot ROUND the summary of a set of SubTasks. So I create a Formula to ROUND the SubTasks.

Return on Investment

>25% of our org is using monday.com to build Boards & projects. Only 5% used our prior Work Management System.
100% of project communication is kept within monday.com. Which means we don't have to search Slack, Email, or other places to find a message.
100% of our project files are kept or linked with monday.com. So, we don't have to find missing files in other locations.
monday.com integrates with Salesforce, so we don't have to manually duplicate data
3rd-Party solutions are linking to our monday.com data and producing reports as humans read reports.

Usability

monday.com enables quick creation of a basic project plan. In our office, we don't need a big, expensive Project Management System. We need a simpler, human-usable Work Management System.

Most recently, monday.com added the four Predecessor Types to their Dependency feature. FS, SF, SS, FF are now part of monday.com's Dependency offering. This was my most-needed update, and monday.com provided it!

I appreciate monday.com's rich library of Templates. However, my preference is to duplicate a useful project/board, then update it for my next project.

Support Rating

Fast response from a human, when a human is needed.
AI bot gives initial response to my question. Often, the bot response is all I needed to proceed.
Best feature is the AI Assistant for writing one-line programs in the Formula columns. The AI Assistant is much smarter than me and adds in well-appreciated items for my formulas. Including column checks and Function suggestions.

Reliability & Availability

Uptime is superb. No complaints.

Sometimes the response time feels slow.
Sometimes I must refresh a page to restore a feature's functionality.
These might be problems with my Internet speed or with my laptop's memory management service.

Overall, I am quite satisfied with monday.com's functionality, uptime, and response time.

Alternatives Considered

Airtable and Adobe Workfront

Airtable served us well for data management. However, our senior management told us Project Managers we would no longer be using Airtable. monday.com serves us well with project management AND light-weight database usage.

Workfront served we Project Managers very well. However, Workfront was never going to be accepted by our non-Project Managers for managing their projects. monday.com's ease of use and colorful UI build adoption among our non-PMs.

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

Other Software Used

Slack

Likelihood to Recommend

monday.com is excellent for non-Project Managers who must manage projects. it is easy to start and get the Task, Work Item & Deliverable tracking you need.
monday.com is appropriate for short-term project tracking.
It is also superb as a database, similar to AirTable.
It is not for building a nuclear power plant nor traveling to the moon.

Collaboration

Mostly through the "Update" messaging feature, we communicate across our project teams.
We share files. We notify others of deadlines and assignments.

monday.com Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

monday.com delivers our Deliverables and drives User Acceptance

Overall Satisfaction with monday.com