Likelihood to Recommend A Solid product, provides meaningful accurate data results from synthetic monitoring. Catchpoint as a vendor has acted as a reliable business partner and promotes good relationship with customers and provides them with meaningful support. Support engineer and account manager make efforts to maintain helpful relationship for services offered. Been able to work with us to provide input for code changes and enhancements for payload used for synthetics.
Read full review Although Cisco Prime [LAN Management Solution] is a nice tool and no other 4rd party tools can match its native monitoring and managing capabilities still i have given less rating and that's because it is only for Cisco vendor Devices. Hence if you have only Cisco infrastructure then go for it or else look for another 4rd party tool in conjunction with Cisco prime.
Read full review Pros Global Monitoring: Catchpoint offers an extensive network of monitoring locations worldwide, allowing organizations to simulate user experiences from different geographical regions. This capability helps identify performance variations based on location, ensuring a consistent and optimal experience for users across the globe. Alerting and Root Cause Analysis: Catchpoint offers robust alerting mechanisms that notify organizations when performance thresholds are exceeded or anomalies occur. These alerts enable prompt incident response and troubleshooting. Catchpoint's root cause analysis capabilities help identify the underlying causes of performance issues by analyzing network conditions, DNS resolutions, server responses, or content delivery problems. Read full review Wireless file detection and planning mode has helped us expand into new areas of our buildings. Alerting is detailed when we have issues with hardwired and wireless devices, and Rogue Access Points are easily identifiable. Cisco equipment information is much more detailed than other management products' SNMP queries and is an excellent tool for troubleshooting end-device connectivity issues. Our KPI reporting for senior management and centralized management of our WIPS 'Wireless Intrusion Prevention' setup have both benefited significantly from the detailed reporting capabilities. Read full review Cons The ability to monitor the Catchpoint nodes with the ability to setup a take a recovery action based on specific criteria The ability to tell us when we are at X% capacity so that we better plan or budget for increasing the "capacity" of the Catchpoint nodes before we get to an overloaded state. The capacity utilization graph is not a reliable indicator for this metric. How can the capacity utilization rate get above 100%, it does not make sense Read full review Maps. One thing that I miss is the fact that you can't see both wired and wireless equipment in the same topology map. For visualization and troubleshooting purposes, that would help a lot, and I honestly don' t think it's that much harder to implement. I'd love to see an option to show 'live dashboards,' maps, or other visual tools to publish in a NOC room, or even just to broadcast in a big monitor to allow multiple workmates to check that information. Again, I don't think that would be too hard to implement. I remember a similar feature was available in the first versions of the product, way back in the 90's (yes, I'm that old :-) ) Sometimes, depending on what screen you are, the solution can be a little slow. I'm not saying the whole system is slow, but sometimes that slowness can bother a little. Talking about areas for improvement, one area I think can be improved is the upgrade process. Even for not so large deployments, it can take a lot of time. Having this time decreased would be the right thing to do. Read full review Likelihood to Renew we are heavily dependent catchpoint system for the following functions * Detect end-user availability/performance-related problems * Ensures service level objectives (SLO) are met, that prevents service level agreement (SLA) breaches * Identify and understand the cause of any network connectivity or application level issue * Improves the availability and response time service levels
Read full review Usability It's hard to find the functionalities that I am looking for in the application. Even if I did something in the past, after a time I have to re-learn again where the functionalities are. This is a powerful tool, but not user-friendly. Texts in the buttons and menus are not always meaningful or easily comprehensible.
Read full review Support Rating Catchpoint exceptional service has consistently exceeded my expectations. Their technical expertise, coupled with their timely responses to queries and issues, demonstrates their dedication to customer satisfaction. Additionally, the support team's ability to provide actionable advice and guidance has enabled me to resolve complex problems efficiently and effectively.
Read full review We are very happy using Cisco Prime LAN Management Solution for the following reason: 1- Ease of use with the GUI. 2- Very well organized dashboard which can view many statistics on your devices. 3- Customized dashboard for different views ( for technical team and executives ) 4- Schedule configuration templates to use whenever we need on whatever device we want.
Read full review Implementation Rating very easy to implement as the product is user-friendly
Read full review Alternatives Considered Primary reason we went with Catchpoint is that they offered us actual backbone testing locations. All the other features like a filmstrip and traceroutes have been very beneficial as well and were not available in the competitors' solutions.
Read full review There are various 3rd party tools available in the market which not only supports monitoring of cisco devices but also supports non-cisco devices, even with these capabilities in these 3rd party tools Cisco Prime has maintained a uniqueness in its products being the native tool from Cisco. The uniqueness is about product supportability for given devices and some of the edge features such as configuration management, detailed heatmaps etc
Read full review Return on Investment The ROI has been very good with this product, we have seen multiple folds of time-saving by using this tool and preempting any risk associated with non-performant times of our server, hence increasing the team's capability to respond to certain downtime scenarios and the level of action that needs to be taken. Catchpoint’s observability solution makes it easier to have global visibility of our website's performance and to fix issues quicker I don't have any negatives, every good product comes with a cost, that is the fact but the Catchpoint tool has ultimately improved our ROI much beyond the changes that we pay Read full review It has helped us with our quarterly wireless security testing by pinpointing the location of non-approved access points vs. hunting for them via signal strength. Saves time by helping to identify network health issues before they become a definitive problem causing downtime. With errors detected early, we have noticed our wi-fi network is much more stable thus freeing up our engineer's time elsewhere. Read full review ScreenShots