Catchpoint is an Internet Resilience solution offering services for retailers, Global2000, CDNs, cloud service providers, and xSPs that help increase their resilience by catching any issues in the Intenet Stack before they impact their business.
$10,000
per year
SolarWinds AppOptics
Score 8.3 out of 10
N/A
SolarWinds AppOptics (formerly Librato) is an IT infrastructure monitoring service and APM, based on technology acquired by SolarWinds with Librato in 2015 to expand its cloud monitoring portfolio.
N/A
Pricing
Catchpoint
SolarWinds AppOptics
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Catchpoint
SolarWinds AppOptics
Free Trial
No
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
- White glove migration services
- Annual subscription
- Professional Services
- Competitive Benchmarking
I like the synthetic test feature it has from the edge which mimics the real user - that for me is one of the best features. The certificate expiration, the API monitoring, the slowness breakdown to show where the slowdown happens, and more.
AppOptics is good for small to medium-sized organizations with less than 150 servers or less than 40 services to monitor. It performs well for this use case where people need to get an overview of application performance, and 95%ile data is okay. Somewhere every data point and every record is critical; it should be avoided.
Our standard operating material documents Catchpoint’s breadth on HTTP/Browser, API, Streaming, DNS, FTP, TCP, SMTP, Ping, Traceroute, SSH with content validation and custom widgets/dashboards. This gives SREs and L0/L1 a single place to validate both page flows and the underlying network/application protocols.
Product runbooks use Catchpoint to validate critical steps (for ex, login, overview dashboard, unit dashboards) and to detect DNS issues that break those journeys. so we catch experience regressions even when the backend looks healthy.
We’ve standardized Catchpoint alert categories/templates with ITSM so L0 includes the right analysis in handoffs. This tightened “first message, best message” during incidents.
Our operating procedures use Catchpoint for alwayson availability checks with email notifications and multi‑location verification when a site is down. This is useful for unambiguous “is it up/where is it failing” signals.
Missing Functionality: For our organisation, we use multiple observability tools and what we miss in Catchpoint is its ability to display a list of muted monitors in the dashboard. This was a business requirement for our company where the business wanted to know at any given point of time, a list of monitors that were muted during an outage or a scheduled maintenance. This feature was unavailable in Catchpoint, however, we hope to see some enhancements in the future.
The only thing that I would add is the possibility to display every single query our servers receive to eventually analyze them and query through them. We could also generate nice visualizations from that. Right now I believe we can only see averages.
The Catchpoint tool has now become an integral part of our DevOps toolkit due to its extensive range of capabilities, including application performance monitoring, network health tracking, DNS visibility, and edge performance analysis. Its seamless integration with our existing monitoring infrastructure has significantly enhanced our ability to detect potential issues proactively, analyze root causes in real time, and resolve incidents much faster, ultimately improving overall system reliability and user experience.
It's hard to find the functionalities that I am looking for in the application. Even if I did something in the past, after a time I have to re-learn again where the functionalities are. This is a powerful tool, but not user-friendly. Texts in the buttons and menus are not always meaningful or easily comprehensible.
As far a usability is concerned for AppOptics, it is just as matter of few minutes away even if you start from scratch, as all you need to do is register on the site and you will get the URL and password. And after this all you have to do is follow the instruction, as per the configuration wizard (tool tip) within the console for various technology such as SQL, IIS, .NET
The customer support is fantastic as they keep you updated and follow up even though we may not even follow up. Make sure they send a communication so that we remain updated. They value engineers who will get on a call with you to understand any requirement we have on any test, and they bring in the best developers on call.
Solarwinds AppOptics is rated as 9 out of 10 and the reason is there are still few areas where AppOptics needs to improve such as Service Now Integration, GCP Cloud Support, Better Dashboard visualization for application transactions flow. Other than these feature everything is there in AppOptics and that's a reason given 9 points out of 10.
Smart Bear Foglight Dynatrace CEM Catchpoint: I have used many synthetic monitoring products. Honestly, there are no big differences in features among all the products listed above or that I have used before. Probably, price and support might play big roles in selecting the products. I do not know the prices of these products.
What we found positive in AppOptics from others is:
Easy to install and manage.
Various stack support.
Point to point deep-dive metrics and correlation.
Metrics like DB connection, query analysis, latency in API calls, and other connections, response codes for various APIs, etc are the key ones in our case, which AppOptics provides efficiently.
Catchpoint is not the only monitoring tool we use for our web properties. The test alerts raised by Catchpoint serves as a confirmation of possible outages/problems with an application. This has helped to reduce false-positive alerts thus improving the response of the operations team; they don't have spend time chasing ghosts
The unlimited scheduled tests we can run on the enterprise nodes has been a very cost effective solution compared to similar web monitoring tools
The ability to quickly dive into the test result details help to get to the root cause of a test failure quickly
