Celonis
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
158 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.8 out of 100
Based on 158 reviews and ratings
20 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 20 reviews and ratings
Attribute Ratings
- Celonis is rated higher in 1 area: Likelihood to Recommend
- Pipefy is rated higher in 1 area: Support Rating
Likelihood to Recommend
9.1
Celonis
91%
137 Ratings
8.3
Pipefy
83%
10 Ratings
Likelihood to Renew
8.3
Celonis
83%
6 Ratings
Pipefy
N/A
0 Ratings
Usability
6.4
Celonis
64%
3 Ratings
Pipefy
N/A
0 Ratings
Support Rating
6.4
Celonis
64%
3 Ratings
9.5
Pipefy
95%
4 Ratings
Implementation Rating
9.1
Celonis
91%
1 Rating
Pipefy
N/A
0 Ratings
Likelihood to Recommend
Celonis
Celonis is ideal for the recruitment process, which involves individuals applying, interviewing, being offered, and accepting positions. Celonis also allows the HR department to manage the data from the recruitment process, allowing them to track the speed of the process and understand why candidates drop out. Celonis examines the efficacy of HR systems, how they respond to employee requests, and who is in charge of specific activities.
Founder
ArunsystemsInformation Technology and Services, 51-200 employees
Pipefy
Pipefy is very well suited if you have a team doing any sort of process... for real! It simplified everything from our sales and marketing objectives/processes, to our onboarding and accounting side of things. Since you can share different pipes with others, it's easy to see where others are at in the process and move the card along while keeping others informed. It makes sure you don't miss any information or steps along the way, which is great if your process is detail-oriented. It is a little less appropriate for marketing efforts, but we still try to use it to keep track of things in a central space. Definitely best suited for sales, technical things, and accounting.
Channel Sales & Marketing Director
CallHarborTelecommunications, 11-50 employees
Pros
Celonis
- The team is incredible at integrating background tables, and building out the real-life processes end users are going through so that opportunities can be quickly identified. They continually persevere and are willing to bring in new data sets to make the platform as productive as possible.
- The team continually challenges our internal business processes and setups to ensure that we are hunting for opportunities and pushing the limits of what we thought was possible for improving our operations
- The X-ray view within the process explorer and the variant explorer provides a transparent overview of the order to cash process which we did not have previously
- OLAP tables and different dimensions to slice the data with [helping] us find the root cause of the improvement opportunity that we want to focus on
- Execution instruments like Action Flow help us take advantage of any insights provided to us within the process explorer
- Dashboard views of specific KPIs help us build and export management reports with ease
Order to Cash Key User
MarsLogistics & Supply Chain, 10,001+ employees
Pipefy
- Flexibility on process management.
- Internal automations and connections to different data bases and boards.
- Easily connection with external programs through API's.

Verified User
Manager in Quality Assurance
Information Services Company, 1-10 employeesCons
Celonis
- Performance: While most of the time the performance is great, there are still days where the performance is too low for too long periods of time.
- Still some minor, inexplicable errors with no pattern (i.e. Data Load gets stuck for 2 days)
- Client Centricity (They are working on that with their new structure of Consultants, though)
Team Lead RPA & Process Mining
Deutsche Post DHL GroupLogistics & Supply Chain, 10,001+ employees
Pipefy
- I would like to be able to add a due date without a time attached.
- I would like to see completed tasks be deleted after a set amount of time.

Verified User
Project Manager in Sales
Machinery Company, 11-50 employeesPricing Details
Celonis
General
Free Trial
—Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Starting Price
—Celonis Editions & Modules
—
Additional Pricing Details
Snap is Celonis' free-to-use, cloud-based process mining solution, with over 3500 registrants and users. It includes most major features of Celonis, including all functionality found in common process mining tools. It also includes pre-built connectors to ServiceNow and pre-built content to get users started quickly on their process mining journey.Pipefy
General
Free Trial
—Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$22 per month
Pipefy Editions & Modules
Edition
Business | $221 |
---|---|
Enterprise | $361 |
Unlimited | Custom |
Starter | Free |
- per user, per month*
- none
Additional Pricing Details
*Discounts available for annual billing.Likelihood to Renew
Celonis
Celonis 8.3
Based on 6 answers
We have been able to leverage Celonis [greatly] because of the commitment and support we receive from our data scientist. I strongly believe that we would not be able to accomplish this without her assistance. Moreover, when we escalate matters, the product development is engaged and commits resources to make sure our initiatives/business cases are supported.
Manager of Business System and Project Management
Sysmex America, Inc.Hospital & Health Care, 1001-5000 employees
Pipefy
No score
No answers yet
No answers on this topic
Usability
Celonis
Celonis 6.4
Based on 3 answers
It is a great tool but also requires a lot of work to get it into a useable fashion. Part of this is on our end as we don't have the dedicated analyst function yet to really become self-sufficient with Celonis. It also uncovers a lot of data issues or at the very least, multiple rounds of development and data validation are required before getting to a position where the business users feel comfortable with the data being reflected. This is fairly normal with any data-related development effort and perhaps not unique to Celonis.

Verified User
Program Manager in Corporate
Aviation & Aerospace Company, 5001-10,000 employeesPipefy
No score
No answers yet
No answers on this topic
Support Rating
Celonis
Celonis 6.4
Based on 3 answers
We submit tickets to Celonis through product support. No assistance is generally provided, have to wait and the ticket is then escalated to product support in Germany. Many times we submit the ticket and the support desk asks us the same questions back where they should already have this information.
Manager of Business System and Project Management
Sysmex America, Inc.Hospital & Health Care, 1001-5000 employees
Pipefy
Pipefy 9.5
Based on 4 answers
Pipefy support is pretty good. There were a few instances where the agent didn't really understand what I was trying to get help with, but that was only once. Every other time it has been pretty fast and efficient. They are also very kind and understanding. I don't think they need much help in that dept
IT Director
Home Base Appraisal ManagementReal Estate, 11-50 employees
Implementation Rating
Celonis
Celonis 9.1
Based on 1 answer
Celonis has a lot of tools to support the implementation.

Verified User
C-Level Executive in Information Technology
Electrical & Electronic Manufacturing Company, 10,001+ employeesPipefy
No score
No answers yet
No answers on this topic
Alternatives Considered
Celonis
The key difference for me as the user and as an analyst is the ease with which Celonis allowed me to shape the analysis myself. Other tools rely on what an analyst created in hopes that it will serve the purpose to everybody. So many times, however, I find myself stuck, wishing to apply a different angle to my analysis but needing to request IT enhancement, which takes time. Celonis gives me the extra flexibility which I have not yet experienced anywhere else.

Verified User
Supervisor in Customer Service
Oil & Energy Company, 10,001+ employeesPipefy
We started using software we already had (such as Slack and Sheets) but this software is not actually ideal to manage processes, which led to errors, miscommunication, and execution problems. Trello is good for managing demand but offers no process customization or approval and Jira is too focused on development for our needs, and also hard to customize.

Verified User
Strategist in Marketing
Financial Services Company, 201-500 employeesReturn on Investment
Celonis
- I have seen Celonis save tens of millions of euros for some clients in the improvements of processing of invoices.
- I have seen Celonis take days off of processing times in purchasing processes.
- I have seen Celonis provide insights for potential opportunities but no monetary or process-based results when an organization did not take action of the insights generated by the platform.

Verified User
Engineer in Information Technology
Information Technology & Services Company, 11-50 employeesPipefy
- Our processes are more organized and we are not missing any steps.
- We are able to touch base with customers easier since we have all potential/missed clients in one pipe, with automated alerts (i.e. it has been 60 days since contact with this customer).
- We are able to keep track of customer billing changes easier.
Channel Sales & Marketing Director
CallHarborTelecommunications, 11-50 employees