TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Centercode

    Score7.1 out of 10
    N/ACentercode Connect is a hosted software platform that provides all of the tools needed to run a beta program: recruiting, NDA management, product distribution, surveys, bug reports, forums, reporting, and more.

    $500

    per month

    Lyssna

    Score7.8 out of 10
    N/ALyssna (formerly UsabilityHub) is a user research platform used to test digital products with real users and gain insights into their audience. Its tools and features help Lyssna to optimize users' designs and create more engaging user-friendly experiences. Lyssna is a research platform, offering a broad range of testing features including: Five Second Testing - Used to quickly test the effectiveness of landing pages, messaging and designs by showing users a…

    $0

    per month (3 seats included)

    Pricing
    CentercodeLyssna
    Editions & Modules
    No answers on this topic
    Free
    $0
    3 seats included
    Growth
    $199
    per month 5 seats included
    Enterprise
    Contact Sales
    custom seats
    Offerings
    Pricing Offerings
    CentercodeLyssna
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details—Discount available for annual plan. Panel responses are priced seperately.
    More Pricing Information
    Community Pulse
    CentercodeLyssna
    Considered Both Products
    Centercode
    No answer on this topic
    Lyssna
    No answer on this topic
    Key User Insights
    Would buy again
    83%
    Would buy again
    5 Answers
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    6 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    60%
    Implementation went as expected
    3 Answers
    No answers on this topic
    Best Alternatives
    CentercodeLyssna
    Small Businesses
    No answers on this topic
    No answers on this topic
    Medium-sized Companies
    No answers on this topic
    Dovetail
    Score8.6 out of 10
    Enterprises
    No answers on this topic
    Optimal
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    CentercodeLyssna
    Likelihood to Recommend
    7.1
    (7 ratings)
    8.0
    (5 ratings)
    Likelihood to Renew
    9.1
    (1 ratings)
    -
    (0 ratings)
    Usability
    -
    (0 ratings)
    7.0
    (1 ratings)
    Support Rating
    9.1
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    CentercodeLyssna
    Likelihood to Recommend
    Centercode
    It's not perfect but it definitely does its job and what its purpose for. The fact that we were able to access this globally and produce a great product after performing massive bera testing gave that "dev" feels eventhough we aren't. Seeing the cross comment add collaboration made it more intuitive because we were able to narrow down on the specifics of what we were actually testing
    Incentivized
    Read full review
    Lyssna
    UsabilityHub is well suited for remote unmoderated testing. Responses are captured very quickly and live updates allow the user to keep track of how the test is performing. The types of testing that make the most sense to use on UsabilityHub are preference test, first click test, navigational, and design surveys. It is less appropriate for one-on-one testing and lengthy questionnaires.
    Incentivized
    Read full review
    Pros
    Centercode
    • One stop destination for managing all aspects of testing, including community, recruiting, feedback (bugs, suggestions, surveys).
    • Easy way to communicate with testers and collect their feedback
    • Customizability, I can customize the platform to address differences between products.
    Read full review
    Lyssna
    • Rapid user feedback
    • Demographic targeting
    • Well presented results
    • Easy to use
    • Relatively inexpensive
    Incentivized
    Read full review
    Cons
    Centercode
    • Tag and attribute searching for forms, messages, and surveys
    • Report graphics with large datasets
    • More of a focus on B2B beta testing and not solely business to customer
    Incentivized
    Read full review
    Lyssna
    • Add additional demographic sorting options for the audience to better meet the needs of B2B users - for example include industry type, functional area, etc.
    • Bring back the navigation test type
    • Add additional test types
    Incentivized
    Read full review
    Likelihood to Renew
    Centercode
    Makes beta enjoyable.
    Read full review
    Lyssna
    No answers on this topic
    Usability
    Centercode
    No answers on this topic
    Lyssna
    Due to its simplicity and design it is really easy to navigate. You can clearly understand which sections you have completed and which are still left to be done. It is also really easy to change ordering of content etc, which I have found hasn’t been an option in other tools which means it is a really lengthy task of rewriting all of the tasks or questions to get them in the correct order that is desired.
    Incentivized
    Read full review
    Support Rating
    Centercode
    Tony is amazing. I look forward to our interactions.
    Read full review
    Lyssna
    No answers on this topic
    Alternatives Considered
    Centercode
    Centercode is better than Google Forms and Sheets for our use case of a long ongoing beta with participants rotating in and out 10000x times better. However, it might be a little too complex for what we needed. We may have been better off with something in the middle--a little more lightweight and cheaper.
    Incentivized
    Read full review
    Lyssna
    UsabilityHub provides very fast, short responses to specific questions about a static image of a website. This is useful for checking what is most prominent on a page, what they would click on, what they see/read within the first 5 seconds of landing etc. WhatUsersDo is a broader tool, that records the screen and audio as a user navigates the website. You can set tasks and ask questions, but it much more about the user journey experience and their opinion, rather than testing a particular feature. Feedback also takes a bit longer. Hotjar is a combination of both, its a screen recording which helps you to see where users click and move to, but there is no audio or text feedback, just heatmaps/click maps for watching user behaviour.
    Incentivized
    Read full review
    Return on Investment
    Centercode
    • A project and beta testing that could've taken > 6 months or even years was cut down to a month and few weeks only
    • Overall accessibility, ease of use, and security were right on the money
    • Collaboration tools and features allowing everyone to innovate and spark great ideas and share it
    Incentivized
    Read full review
    Lyssna
    • Increase in testing frequency per quarter.
    • Increase in approved projects for developments.
    • Few reverts per project.
    Incentivized
    Read full review
    ScreenShots

    Centercode Screenshots

    Screenshot of Project Homepage: This dashboard shows the heartbeat of your project and gives you quick access to key areas of the tool. Centercode also has a similar dashboard for your entire program so you can see all of your projects at a glance.Screenshot of Powerful Dashboards and Reports: Leverage data across your organization that drives product improvements and enhances projects. Whether it's user profiles, participation rates, or product issues all of your data is available on one platform.

    Lyssna Screenshots

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