What users are saying about
4 Ratings
12 Ratings
4 Ratings
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Score 9.3 out of 100
12 Ratings
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Score 9 out of 100

Likelihood to Recommend

Centercode

The better question here is for the company themselves. How important is the quality of your product and your user experience? Instead of managing things via Google Docs, spreadsheets and email, how about have a portal which organizes feedback, provides a platform to complete end-to-end testings and create a community? Centercode is that solution.
John Crick | TrustRadius Reviewer

Vanilla Forums

For companies that want to customize almost anything and make the forum look like your site, Vanilla Forums is the one for you. Customization and automation of the data via the API with other systems is more than possible and they serve to be great as a hosting provider, dealing with all the upgrades, deployments and maintenance and threat management well.I would say they might be less turn key for a small application but the fact they have an open source community, the ability to find help and information can lower the barrier of entry for most.
Lou Gallo | TrustRadius Reviewer

Pros

Centercode

  • All encompassing space to communicate with testers and gather feedback
  • Quick support
  • A community space for testers
Jenna Deutsch | TrustRadius Reviewer

Vanilla Forums

  • Gamification: The ability to incentivise community members to get involved with ranks and badges is one of the main reasons that we purchased the tool.
  • Support: The Vanilla support team are incredible, often responding to issues very late at night and proactively fixing issues as soon as they occur.
  • Customisation: Vanilla can be completely styled with css allowing us to match it to the branding of the rest of our website.
Anonymous | TrustRadius Reviewer

Cons

Centercode

  • Enterprise training (training sessions are long/not customized to company)
  • Intuitive UI for program managers
  • High cost financially
Anonymous | TrustRadius Reviewer

Vanilla Forums

  • There are some features I wish Vanilla would implement that could improve ease of use in our specific community, but some of the ideas we have are not necessarily something that would benefit all of the forums that Vanilla works with.
  • In the past, we've had issues with releases breaking some of our specific site features they built for us, but this has improved drastically recently.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Centercode

Centercode 9.1
Based on 1 answer
Makes beta enjoyable.
John Crick | TrustRadius Reviewer

Vanilla Forums

Vanilla Forums 10.0
Based on 1 answer
No answer on this topic is available.

Usability

Centercode

No score
No answers yet
No answers on this topic

Vanilla Forums

Vanilla Forums 9.0
Based on 1 answer
It is very intuitive and simple to operate. Our customers immediately came up with the curve and began contributing content.
Anonymous | TrustRadius Reviewer

Support Rating

Centercode

Centercode 9.1
Based on 1 answer
Tony is amazing. I look forward to our interactions.
John Crick | TrustRadius Reviewer

Vanilla Forums

Vanilla Forums 9.0
Based on 1 answer
They did an amazing job transferring our content from GetSatisfaction. We had almost 100% success in the transfer of 8 years worth of content.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Centercode

Centercode was the first and only interface we found for beta testing needs
Joy Trillet | TrustRadius Reviewer

Vanilla Forums

From a footprint standpoint, Vanilla has less technical bloat than vbulletin or InVision, and it outdoes Lithium as far as features and service go. The bloat of other services and ability to use new ways of engaging communities such as through Reactions are part of the reason Vanilla was selected.However, the features are better on a couple more seasoned platforms and more equipped to deal with issues and technical problems.
Anonymous | TrustRadius Reviewer

Return on Investment

Centercode

  • Data to roll out new features post-launch
  • Catch severe bugs before launch
Jenna Deutsch | TrustRadius Reviewer

Vanilla Forums

  • Increased uptime and overall speed in the forum (compared to our previous phpbb solution)
  • Increased usage by users which resulted in a higher pages/session in a short amount of time
James Sweeney | TrustRadius Reviewer

Screenshots

Pricing Details

Centercode

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Centercode Editions & Modules

Additional Pricing Details

Vanilla Forums

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Vanilla Forums Editions & Modules

Edition
EssentialContact sales team
CorporateContact sales team
EnterpriseContact sales team
Enterprise PlusContact sales team
    Additional Pricing Details

    Add comparison