What users are saying about
7 Ratings
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Score 8.6 out of 100
12 Ratings
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Score 9 out of 100

Attribute Ratings

  • Centercode is rated higher in 1 area: Support Rating
  • Higher Logic Vanilla is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew

Likelihood to Recommend

8.5

Centercode

85%
6 Ratings
9.0

Higher Logic Vanilla

90%
10 Ratings

Likelihood to Renew

9.1

Centercode

91%
1 Rating
10.0

Higher Logic Vanilla

100%
1 Rating

Usability

Centercode

N/A
0 Ratings
9.0

Higher Logic Vanilla

90%
1 Rating

Support Rating

9.1

Centercode

91%
2 Ratings
9.0

Higher Logic Vanilla

90%
1 Rating

Likelihood to Recommend

Centercode

The better question here is for the company themselves. How important is the quality of your product and your user experience? Instead of managing things via Google Docs, spreadsheets and email, how about have a portal which organizes feedback, provides a platform to complete end-to-end testings and create a community? Centercode is that solution.
John Crick | TrustRadius Reviewer

Higher Logic Vanilla

For companies that want to customize almost anything and make the forum look like your site, Vanilla Forums is the one for you. Customization and automation of the data via the API with other systems is more than possible and they serve to be great as a hosting provider, dealing with all the upgrades, deployments and maintenance and threat management well.I would say they might be less turn key for a small application but the fact they have an open source community, the ability to find help and information can lower the barrier of entry for most.
Lou Gallo | TrustRadius Reviewer

Pros

Centercode

  • One stop destination for managing all aspects of testing, including community, recruiting, feedback (bugs, suggestions, surveys).
  • Easy way to communicate with testers and collect their feedback
  • Customizability, I can customize the platform to address differences between products.
John Crick | TrustRadius Reviewer

Higher Logic Vanilla

  • Gamification: The ability to incentivise community members to get involved with ranks and badges is one of the main reasons that we purchased the tool.
  • Support: The Vanilla support team are incredible, often responding to issues very late at night and proactively fixing issues as soon as they occur.
  • Customisation: Vanilla can be completely styled with css allowing us to match it to the branding of the rest of our website.
Anonymous | TrustRadius Reviewer

Cons

Centercode

  • Tag and attribute searching for forms, messages, and surveys
  • Report graphics with large datasets
  • More of a focus on B2B beta testing and not solely business to customer
Kevin Gardiner | TrustRadius Reviewer

Higher Logic Vanilla

  • There are some features I wish Vanilla would implement that could improve ease of use in our specific community, but some of the ideas we have are not necessarily something that would benefit all of the forums that Vanilla works with.
  • In the past, we've had issues with releases breaking some of our specific site features they built for us, but this has improved drastically recently.
Anonymous | TrustRadius Reviewer

Pricing Details

Centercode

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Starting Price

$500 per month

Centercode Editions & Modules

Additional Pricing Details

Higher Logic Vanilla

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$0

Higher Logic Vanilla Editions & Modules

Edition
EssentialContact sales team
CorporateContact sales team
EnterpriseContact sales team
Enterprise PlusContact sales team
  1. none
Additional Pricing Details

Likelihood to Renew

Centercode

Centercode 9.1
Based on 1 answer
Makes beta enjoyable.
John Crick | TrustRadius Reviewer

Higher Logic Vanilla

Higher Logic Vanilla 10.0
Based on 1 answer
No answer on this topic is available.

Usability

Centercode

No score
No answers yet
No answers on this topic

Higher Logic Vanilla

Higher Logic Vanilla 9.0
Based on 1 answer
It is very intuitive and simple to operate. Our customers immediately came up with the curve and began contributing content.
Anonymous | TrustRadius Reviewer

Support Rating

Centercode

Centercode 9.1
Based on 2 answers
Tony is amazing. I look forward to our interactions.
John Crick | TrustRadius Reviewer

Higher Logic Vanilla

Higher Logic Vanilla 9.0
Based on 1 answer
They did an amazing job transferring our content from GetSatisfaction. We had almost 100% success in the transfer of 8 years worth of content.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Centercode

Centercode is better than Google Forms and Sheets for our use case of a long ongoing beta with participants rotating in and out 10000x times better. However, it might be a little too complex for what we needed. We may have been better off with something in the middle--a little more lightweight and cheaper.
Rachel Whitlock | TrustRadius Reviewer

Higher Logic Vanilla

From a footprint standpoint, Vanilla has less technical bloat than vbulletin or InVision, and it outdoes Lithium as far as features and service go. The bloat of other services and ability to use new ways of engaging communities such as through Reactions are part of the reason Vanilla was selected.However, the features are better on a couple more seasoned platforms and more equipped to deal with issues and technical problems.
Anonymous | TrustRadius Reviewer

Return on Investment

Centercode

  • Helping our Beta team catch critical bugs pre-release
  • Better engagement with customers with our product teams
  • Creating data points to highlight and push customer feedback internally
Kevin Gardiner | TrustRadius Reviewer

Higher Logic Vanilla

  • Increased uptime and overall speed in the forum (compared to our previous phpbb solution)
  • Increased usage by users which resulted in a higher pages/session in a short amount of time
James Sweeney | TrustRadius Reviewer

Screenshots

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