CentralReach vs. eClinicalWorks

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CentralReach
Score 6.3 out of 10
N/A
CentralReach, headquartered in Ft. Lauderdale, is a provider of electronic medical record (EMR), practice management, and clinical solutions that enable Applied Behavior Analysis (ABA) and related behavioral health practices to deliver quality autism care for superior outcomes. The company supports ABA space with solutions including precision teaching, clinical data collection, scheduling, billing and learning management. Boasting users among more than 100,000 clinicians and educators,…N/A
eClinicalWorks
Score 8.0 out of 10
N/A
eClinicalWorks headquartered in Westborough offers their EHR / EMR solution, which can be upgraded to a full practice management solution at higher pricing tiers.N/A
Pricing
CentralReacheClinicalWorks
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CentralReacheClinicalWorks
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
CentralReacheClinicalWorks
Billing and Claims Management
Comparison of Billing and Claims Management features of Product A and Product B
CentralReach
-
Ratings
eClinicalWorks
5.0
18 Ratings
44% below category average
Real-time eligibility verification00 Ratings5.017 Ratings
Claims management00 Ratings4.715 Ratings
Coding00 Ratings5.416 Ratings
Patient billing00 Ratings5.416 Ratings
Financial Reporting00 Ratings4.715 Ratings
Patient Scheduling
Comparison of Patient Scheduling features of Product A and Product B
CentralReach
-
Ratings
eClinicalWorks
3.4
22 Ratings
81% below category average
Rule-based scheduling00 Ratings4.221 Ratings
Automated appointment reminders00 Ratings4.417 Ratings
Automated patient check-in00 Ratings2.117 Ratings
Multi-location support00 Ratings1.720 Ratings
Calendar interface00 Ratings4.617 Ratings
Electronic Medical Records
Comparison of Electronic Medical Records features of Product A and Product B
CentralReach
-
Ratings
eClinicalWorks
3.4
25 Ratings
74% below category average
Charting / document management00 Ratings2.925 Ratings
Templates00 Ratings4.323 Ratings
Patient portal00 Ratings4.020 Ratings
Mobile/tablet support00 Ratings6.015 Ratings
Fax integration00 Ratings3.222 Ratings
Integration with other EMR and PM systems00 Ratings1.618 Ratings
Workflow automation00 Ratings1.623 Ratings
Speech recognition00 Ratings5.015 Ratings
Customization00 Ratings2.120 Ratings
E-prescribing00 Ratings3.123 Ratings
Medical Security and Privacy
Comparison of Medical Security and Privacy features of Product A and Product B
CentralReach
-
Ratings
eClinicalWorks
3.8
23 Ratings
75% below category average
HIPAA compliance00 Ratings8.022 Ratings
Role-based permission levels00 Ratings3.122 Ratings
Data backups and redundancy00 Ratings3.120 Ratings
Local mode / networking failsafe00 Ratings1.117 Ratings
Workflow and Scale
Comparison of Workflow and Scale features of Product A and Product B
CentralReach
-
Ratings
eClinicalWorks
2.1
22 Ratings
115% below category average
Task tracking00 Ratings2.119 Ratings
Specialty-specific workflows00 Ratings2.120 Ratings
Multi-office / multi-physician capabilities00 Ratings2.121 Ratings
Best Alternatives
CentralReacheClinicalWorks
Small Businesses

No answers on this topic

athenaClinicals
athenaClinicals
Score 8.5 out of 10
Medium-sized Companies

No answers on this topic

Qualifacts CareLogic EHR
Qualifacts CareLogic EHR
Score 9.9 out of 10
Enterprises

No answers on this topic

Epic
Epic
Score 8.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CentralReacheClinicalWorks
Likelihood to Recommend
8.8
(4 ratings)
2.0
(25 ratings)
Likelihood to Renew
-
(0 ratings)
2.0
(1 ratings)
Usability
-
(0 ratings)
2.1
(4 ratings)
Performance
-
(0 ratings)
4.0
(1 ratings)
Support Rating
6.0
(1 ratings)
1.0
(3 ratings)
In-Person Training
-
(0 ratings)
2.0
(1 ratings)
Implementation Rating
-
(0 ratings)
4.0
(1 ratings)
User Testimonials
CentralReacheClinicalWorks
Likelihood to Recommend
CentralReach
For an organization providing ABA service, there really is nobody else that even provides a remotely comparable service. It does have limitations and areas of the system that take more training or are less intuitive than one might hope, but their customer support representatives are generally really helpful and they are pretty quick to make updates to better serve their clients. They are incredible at finding efficient ways to reduce workflow, and while the product can be quite pricey, we have found that it has saved us at least 2 FT admin positions through the efficiency it has created and further frees up our clinicians so that they can focus in more on client outcomes. It's instrumental in our ability to scale our operations across locations. Even with its limitations, it's proven to be in a class of its own in the ABA world.
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eClinicalWorks
eClinicalWorks should be used in most medical situations. The program generally speaking works the way it should keeping track of patient records and the like. They have recently added an inpatient module for ASCs. Seems to work pretty well for smaller practices that don't require a lot of additional features or integrations.
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Pros
CentralReach
  • CentralReach is easy to use once you get fully trained.
  • CentralReach helps us schedule our appointments, document our services, and quickly convert those sessions into charges to be billed to payors.
  • CentralReach is always evolving and implementing new features to keep up with client demands and the ever changing healthcare field.
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eClinicalWorks
  • One of the strengths of ECW can also be a weakness depending on the user's perception. ECW has a lot of redundancies. There are multiple pathways to perform a task. It can be appealing to advanced computer users because of the versatility. I have found that it tends to confuse lesser experienced computer users.
  • The creation of templates is very easy and any provider in our system can create one. It definitely makes documentation more efficient. By creating a set of templates for the clinic, we are able to standardize the orders/procedures along established guidelines.
  • We have converted our scheduling to open access. ECW allows us to set the follow up time and the end of the visit and then an alert is created. Front office staff can run the report and schedule patients closer to the actual time. It has improved our no show/cancellation rates.
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Cons
CentralReach
  • Scheduling module has its limitations
  • Instant Chat is not robust
  • The App is terrible!!
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eClinicalWorks
  • Meaningful Use Reports should be capturing data in real time and generated fairly quickly instead of the MAQ dashboard extraction process.
  • Their support teams are not very helpful at certain topics such as the definition/logic of Meaningful Use calculations. These are generally difficult to determine but several cases in regards to Meaningful Use take several days before it gets addressed.
  • Training videos would be helpful on their support website.
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Likelihood to Renew
CentralReach
No answers on this topic
eClinicalWorks
If we had an option to easily switch to another EMR product we would. However, an EMR keeps you invested solidly in it - once you've started you're then going to be stuck with it. The investment into the data in the system are such that you have no real option to back out of what you are in and move into something else. Again, if we could, we would immediately move to another EMR. The ability to use it and be supported by the vendor has decreased nearly to the point of inability to use.
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Usability
CentralReach
No answers on this topic
eClinicalWorks
[In my opinion] the features allowed by the system are not designed for providers. [I think] the systems are inefficient, and new features tend to be "bolt on" features either as products purchased and added from other providers or simply a module created and strapped onto the software. There doesn't seem to be much idea around making things easier for the provider, though they like to state that provider burnout is something they are working on.
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Performance
CentralReach
No answers on this topic
eClinicalWorks
I often cannot assign a proper diagnosis under the assessment section; and as mentioned, sometimes (about once a month) the dictation just freezes because "the request has timed out" (even restarting the iPhone/ laptop does not help).
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Support Rating
CentralReach
It was really good in the beginning and during implementation, now that they have been bought and are scaling support is lacking
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eClinicalWorks
You put in support cases through a support portal. [I believe] for no apparent reason, the company decided that their support cannot have access to actual patient records and as a result, it's required that they have to connect remotely to a computer system in our network, and log in as one of our users to do anything. This also entails that they are completely incapable of diagnosing problems and require significant amounts of user input and time to try and begin any sort of work on the problems. [In my opinion] this takes away from patient care and other concerns. Also, while you can put in as detailed a ticket as you want, when you are called, you have to go over the ticket again, as they don't seem to read or care what you put in, as it's more important to them to go over everything in painful detail. Often times you must explain to the tech how the process works. In the past month, we were upgraded overnight with zero warning, which caused issues the following day as we had to update every single computer in our network (over 300) and it requires administrative privileges so couldn't be done by a user. This also doesn't update any information in the programs list, so there's no way to tell whether the update happened or not.
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In-Person Training
CentralReach
No answers on this topic
eClinicalWorks
Paid for training, did not help. They trained prior to go-live, but it was so long ahead that users weren't able to function well when it actually happened, they seemed unable to provide adequate support. [In my experience] further support is typically very boilerplate, and is thus not useful, and has additional cost.
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Implementation Rating
CentralReach
No answers on this topic
eClinicalWorks
It's very important to limit your schedule during the weeks after go live but it is equally important to have a resource that is the lead at the practice that ensures that milestones are met leading up to the go-live date. Someone must be the point person at the practice otherwise milestones will be missed and the implementation will run into problems.
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Alternatives Considered
CentralReach
The user functionality is intuitive. The customer service is beyond other products which allows you to be more efficient and effective at using the system. Also, entering programming which is the primary use is very easy and also intuitive. Many parts of the system are connected which auto populate reports for our therapist. On the business side, the scheduling to billing is very effective.
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eClinicalWorks
I was attracted by the final note format of ECW. I said then and still say that most EMR's clinical notes are terrible to try to read and follow in orderly fashion by comparison...BUT the devil is in the data entry and that is where "you live" as a clinician. Incredibly frustrating software because of inflexibility and restrictions of multi level data fields that can only be opened one at a time (i.e. no "toggling" between windows... ooen read and close...then reopen other data entry window....then close and repeat if you need to refer back to original window of data. This applies throughout the software and is due to its reliance on SQL architecture from what I have been told). Kills productivity.
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Return on Investment
CentralReach
  • CR allows us to streamline across locations, share admin staff across locations and automate multiple processes that previously took administrative and clinical time.
  • CR actively seeks to continue to expand and refine their practices and products, and acquire related specialty services - a critical quality in a field that is evolving as quickly as ours is.
  • Using templates through CR and their scheduling and timesheet features ensures that we have an audit-proof system and that all sessions that we provide are in compliance with regulatory agencies for reimbursement.
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eClinicalWorks
  • I will just share one area that our organization saw the ROI in a very short time period. That is the elimination of a dictation service for most of our specialty group doctors when we introducec Dragon Medical. This functionality brought a tangible benefit and a significant ROI in a short time period.
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ScreenShots