Likelihood to Recommend
For an organization providing ABA service, there really is nobody else that even provides a remotely comparable service. It does have limitations and areas of the system that take more training or are less intuitive than one might hope, but their customer support representatives are generally really helpful and they are pretty quick to make updates to better serve their clients. They are incredible at finding efficient ways to reduce workflow, and while the product can be quite pricey, we have found that it has saved us at least 2 FT admin positions through the efficiency it has created and further frees up our clinicians so that they can focus in more on client outcomes. It's instrumental in our ability to scale our operations across locations. Even with its limitations, it's proven to be in a class of its own in the ABA world.
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The best scenario is a small non-profit clinic who needs a great EMR but cannot afford one like EPIC. I might also recommend this to colleagues who are starting a small business because I think PF would be a good, easy, and more affordable to get up and running. I think this EMR makes less sense in the setting of large academic institutions who need lots of easily manipulable data and a huge amount of support.
Read full review Pros CentralReach is easy to use once you get fully trained. CentralReach helps us schedule our appointments, document our services, and quickly convert those sessions into charges to be billed to payors. CentralReach is always evolving and implementing new features to keep up with client demands and the ever changing healthcare field. Read full review Document storage- You can upload documents and attach them to specific patients. As well as flag documents that need to be signed, and assign them to specific doctors. Charting- Very detailed integration for charting. Reporting- We really enjoy the reports we can pull from within the software. Read full review Cons Scheduling module has its limitations Instant Chat is not robust The App is terrible!! Read full review Have Physician Assistant as a provider status. Make the notes section of each patients account displays towards the top of page and not the bottom. Read full review Support Rating
It was really good in the beginning and during implementation, now that they have been bought and are scaling support is lacking
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We always get a return call within the time stated. There are many available topics on the forum and it is often easy to find the issue you are seeking more information on. When we have tried the live chat feature we have been satisfied with the timeliness and response.
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The user functionality is intuitive. The customer service is beyond other products which allows you to be more efficient and effective at using the system. Also, entering programming which is the primary use is very easy and also intuitive. Many parts of the system are connected which auto populate reports for our therapist. On the business side, the scheduling to billing is very effective.
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NextGen is hard to use as far as medical records. Practice Fusion is user friendly. There is a great knowledge base for questions asked. Practice Fusion takes all the guess work out of the day.
Read full review Return on Investment CR allows us to streamline across locations, share admin staff across locations and automate multiple processes that previously took administrative and clinical time. CR actively seeks to continue to expand and refine their practices and products, and acquire related specialty services - a critical quality in a field that is evolving as quickly as ours is. Using templates through CR and their scheduling and timesheet features ensures that we have an audit-proof system and that all sessions that we provide are in compliance with regulatory agencies for reimbursement. Read full review ScreenShots