TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Chargebee

    Score8.5 out of 10
    N/AChargeBee is an all in one subscription billing solution designed to handle all the complexity of recurring billing. The product integrates with a range of other SaaS applications including SalesForce, accounting, and order fulfillment systems. Some key features include: Managed Subscription Billing, Flexible Billing Support and Automated Notifications.

    $599

    per month for up to USD 100K of billing per month; 0.75% on billing thereafter

    CheddarGetter

    Score8 out of 10
    N/ACheddarGetter is an SMB-focused subscription billing service. It offers PayPal integration, its own payment gateway, account upgrades and metrics and analytics. It accommodates pricing promotion, customer-specific pricing, and account upgrades.

    $9

    per month

    Zoho Billing

    Score7.9 out of 10
    N/AZoho Billing is a comprehensive billing management solution designed to facilitate one-time invoicing, recurring billing, Subscription Management, and multi-model usage-based billing. The platform automates the entire Quote-to-Cash (Q2C) cycle, ranging from plan configuration to payment collection, revenue recognition, and financial reporting. Zoho Billing functions as a revenue management platform engineered to manage every stage of the Q2C process within a unified…

    $25

    per month per organization (billed annually)

    Pricing
    ChargebeeCheddarGetterZoho Billing
    Editions & Modules
    Scale
    $599
    per month for up to USD 100K of billing per month; 0.75% on billing thereafter
    Enterprise
    Contact sales team
    Starting Price
    $99.00
    per month
    Standard
    $25
    per month per organization (billed annually)
    Premium
    $59
    per month per organization (billed annually)
    Enterprise Edition
    Custom
    Offerings
    Pricing Offerings
    ChargebeeCheddarGetterZoho Billing
    Free Trial
    YesNoYes
    Free/Freemium Version
    YesYesNo
    Premium Consulting/Integration Services
    YesNoNo
    Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
    Additional DetailsNo transaction based fees. No setup cost.
    More Pricing Information
    Community Pulse
    ChargebeeCheddarGetterZoho Billing
    Considered Multiple Products
    Chargebee
    Chose Chargebee
    Chargebee is much better in terms of clean intuitive product features, inbuilt analytics, and implementation support. Zoho has so many products and their focus is not their billing product. But they give free trials and you need to pay per licence only if you scale. overall, I …
    Incentivized
    Chose Chargebee
    One of the easiest and cheapest way in order to work on the separate billing system which includes sales in the production also maintains in order to collect payments from different payment gateway which is one of the easiest task in the beginning for the procedure and provide …
    Incentivized
    Chose Chargebee
    Chargebee stands out among other service providers because of its user-friendly interface and accessibility. The documentation is also very extensive and gives developers a lot of options. It connects all of our client billing information into our database, which our sales …
    Incentivized
    Chose Chargebee
    The major reason to go with chargebee is its costing as compared to its competitors it is much useful and value for money.Also it has many features that is very practical and efficient to use it.I recommend to the people who involves low costing as well as futuristic features.
    Incentivized
    CheddarGetter
    No answer on this topic
    Zoho
    No answer on this topic
    Key User Insights
    Would buy again
    77%
    Would buy again
    10 Answers
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    69%
    Delivers good value for the price
    9 Answers
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    77%
    Happy with the feature set
    10 Answers
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    78%
    Lived up to sales and marketing promises
    7 Answers
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    57%
    Implementation went as expected
    4 Answers
    No answers on this topic
    No answers on this topic
    Best Alternatives
    ChargebeeCheddarGetterZoho Billing
    Small Businesses
    WooCommerce Subscriptions
    Score8.7 out of 10
    WooCommerce Subscriptions
    Score8.7 out of 10
    WooCommerce Subscriptions
    Score8.7 out of 10
    Medium-sized Companies
    Maxio
    Score8.1 out of 10
    Chargebee
    Score8.5 out of 10
    Chargebee
    Score8.5 out of 10
    Enterprises
    Zuora
    Score8.5 out of 10
    Zuora
    Score8.5 out of 10
    Zuora
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    ChargebeeCheddarGetterZoho Billing
    Likelihood to Recommend
    7.1
    (22 ratings)
    -
    (0 ratings)
    6.0
    (3 ratings)
    Usability
    7.0
    (2 ratings)
    -
    (0 ratings)
    6.0
    (1 ratings)
    Support Rating
    8.0
    (1 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    User Testimonials
    ChargebeeCheddarGetterZoho Billing
    Likelihood to Recommend
    Chargebee
    Well-suited:
    • In a B2B set up - Post achieving some scale and having outgrown Google Sheets/ Excels. Won't add much value if you are dealing with fewer than 400-500 invoices a year.
    • We haven't explored their B2C subscription management side - but that is one of the key strengths of the platform.
    Incentivized
    Read full review
    CheddarGetter
    No answers on this topic
    Zoho
    [Zoho Subscriptions is great] for startup agencies or businesses that charge monthly subscriptions of some kind. For most other [softwares,] you are paying at least $100 per month just to have the software. Zoho [Subscriptions] gives you the chance to take advantage of starting at [zero dollars,] which keeps your cost down until you understand the software before you have to upgrade. I feel like you can easily bootstrap your startup business to keep costs down. As you [are] moving forward, and are bringing in several thousand per month in revenue, it can scale up without costing a lot. [The subscriptions] [...] [start] to cost more, [...] if you have one time payments; you then need additional software from Zoho [Subscriptions] to handle the needs, and it starts adding up to typical [back- end] management software, with multiple log in points which start to drain your time budget. [At] that point, I ended up looking for a more all in one software that manages both contacts, one time and recurring invoices, reminders, etc. By the time our revenue exceeded [$5,000] per month[,] I [needed] to save time and looked for other options. [However,] I have other friends who still use it and they are generating $10k or more per month.
    Incentivized
    Read full review
    Pros
    Chargebee
    • Reliable: We've had virtually no issues since launch.
    • Care about customers: Chargebee's account managers/support team have always been very helpful/responsive.
    • Feature-rich: Chargebee has a ton of features that help us do what we want and they are consistently adding new features every quarter.
    Incentivized
    Read full review
    CheddarGetter
    No answers on this topic
    Zoho
    • Integrating with other ZoHo modules
    • Pricing
    Read full review
    Cons
    Chargebee
    • It wasn't allowing us to add a one time purchase without making it an ongoing subscription with only one payment. They may have fixed it very recently but that was a big pain from a reporting perspective (it was including one time purchasers as subscribers)
    • Email automation is not very robust. Difficult to customize triggers by subscription, you have to send the same message to all subscribers for a specific action
    • Wish it had a way to write off and cancel the subscription of customers who haven't updated their cc info. That can be a long painful and very manual process. And if that feature is available somewhere they don't do a good job of making that clear.
    Incentivized
    Read full review
    CheddarGetter
    No answers on this topic
    Zoho
    • Declined payments, there wasn't a big alarm that went off automatically when a payment was declined. I have set up different notifications when this happens in the future though.
    Incentivized
    Read full review
    Usability
    Chargebee
    It's very easy to use once you know what you're doing. I found it very straight forward once I got the hang of things and was able to create plans easily for my business. I was also able to just charge my clients right away easily. Refunding was also easy when needed.
    Incentivized
    Read full review
    CheddarGetter
    No answers on this topic
    Zoho
    Zoho Billing covers our subscription and invoicing needs well and fits nicely into our Zoho setup, but its broken GA4 integration is a real limitation for our use case.
    Read full review
    Support Rating
    Chargebee
    Chargebee is simple to use, and we have had little need for support.
    Incentivized
    Read full review
    CheddarGetter
    No answers on this topic
    Zoho
    No answers on this topic
    Alternatives Considered
    Chargebee
    The major reason to go with chargebee is its costing as compared to its competitors it is much useful and value for money.Also it has many features that is very practical and efficient to use it.I recommend to the people who involves low costing as well as futuristic features.
    Incentivized
    Read full review
    CheddarGetter
    No answers on this topic
    Zoho
    Zoho [Subscriptions] is a lot easier to set up recurring payments and notifications than [Stripe] or [PayPal] alone. They offer notification reminders that will help manage clients, versus setting up an API [..] communication system [to] your own with the others. Clients have an easier time changing credit cards around in Zoho [Subscriptions,] whereas in Stripe and Paypal, you have a lot more manual work.
    Thryv is [an] all in one [package] for both one time and recurring payments, which I prefer over Zoho [Subscriptions], without having to create new client files in each system; [Thryv] [...] also has notification options which is a time saver. Thryv can also send test email review requests after a trigger or an [invoice] has been paid, whereas you would have to create an API integration with another service to do so in Zoho [Subscriptions]. Overall, Zoho [Subscriptions] is a great system, for most of my personal clients logging into different systems for different needs. [In] addition to subscriptions, [this] is the downfall, but it [is] still a great option for many businesses.
    Incentivized
    Read full review
    Return on Investment
    Chargebee
    • It was a step in the right direction compared to ReCharge
    • It had negative impacts on our revenue before we had our developers put some work into improving its capabilities with our website and software
    • Now, we are seeing some positive results (after some costly updating from our end)
    Incentivized
    Read full review
    CheddarGetter
    No answers on this topic
    Zoho
    • We no longer worry about missing payments or tracking the rental program.
    Incentivized
    Read full review
    ScreenShots

    Chargebee Screenshots

    Screenshot of Chargebee's metrics and reportingScreenshot of the Recurring Business Command CentreScreenshot of customer subscription nanagement organized onto a single page, where users can change plans, edit card details, add add-ons, apply credits, apply ad hoc charges and delay billing dateScreenshot of the customizable hosted checkout page

    Zoho Billing Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshot