Chargebee vs. FieldRoutes

Well-suited:

• In a B2B set up - Post achieving some scale and having outgrown Google Sheets/ Excels. Won't add much value if you are dealing with fewer than 400-500 invoices a year.
• We haven't explored their B2C subscription management side - but that is one of the key strengths of the platform.

Incentivized

I would recommend FieldRoutes to small and mid-sized consumer service companies. For the price point, A/R functionality, and ease of use, there are no real competitors in the market. For Aptive in 2016, it helped make a huge step forward with our processes and turn our technicians mobile. It also dramatically improved our A/R as soon as we started using it.

Incentivized

• Reliable: We've had virtually no issues since launch.
• Care about customers: Chargebee's account managers/support team have always been very helpful/responsive.
• Feature-rich: Chargebee has a ton of features that help us do what we want and they are consistently adding new features every quarter.

Incentivized

• Scheduling routes.
• Invoicing and finance charges for customers.
• Time clock for employees checking in and out.

Incentivized

• It wasn't allowing us to add a one time purchase without making it an ongoing subscription with only one payment. They may have fixed it very recently but that was a big pain from a reporting perspective (it was including one time purchasers as subscribers)
• Email automation is not very robust. Difficult to customize triggers by subscription, you have to send the same message to all subscribers for a specific action
• Wish it had a way to write off and cancel the subscription of customers who haven't updated their cc info. That can be a long painful and very manual process. And if that feature is available somewhere they don't do a good job of making that clear.

Incentivized

• Customer SMS communication
• Bulk Route optimization include multiple preferences
• API documentation

Incentivized

It's very easy to use once you know what you're doing. I found it very straight forward once I got the hang of things and was able to create plans easily for my business. I was also able to just charge my clients right away easily. Refunding was also easy when needed.

Incentivized

Chargebee is simple to use, and we have had little need for support.

Incentivized

The major reason to go with chargebee is its costing as compared to its competitors it is much useful and value for money.Also it has many features that is very practical and efficient to use it.I recommend to the people who involves low costing as well as futuristic features.

Incentivized

We looked at 10 other companies when we decided to switch and found the one that worked the best for us.

Incentivized

• It was a step in the right direction compared to ReCharge
• It had negative impacts on our revenue before we had our developers put some work into improving its capabilities with our website and software
• Now, we are seeing some positive results (after some costly updating from our end)

Incentivized

• Increased our online payments by 400% in the first month
• Saved us hundreds of thousands of dollars of labor and gas
• Increased our route efficiency by 20%

Incentivized