What users are saying about
17 Ratings
3 Ratings
17 Ratings
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Score 9.2 out of 100
3 Ratings
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Score 9.3 out of 100

Likelihood to Recommend

Chargebee

It's great for an early stage startup who doesn't have the resources to build in all of the subscription management features they need. It has a great free tier that makes it very accessible to a young startup. It's also great for a growing startup but it may not be the best fit for a more mature startup with the resources and need to build something a bit more custom.
Brad Henderson | TrustRadius Reviewer

Paddle

We feel that Paddle is well suited in any software offering that requires an in-app purchase flow or a custom built subscription model. It's ease of set up and low overhead make it particularly attractive to small and medium businesses and software vendors that manage multiple products with a similar purchase pipeline.In very large platform scenarios, a fully custom solution might provide more flexibility since direct integration with the underlying payment processor can be built in-house. With this of course comes the cost of initial engineering and maintenance.
Ben Lachman | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Chargebee
Paddle
8.7
Product catalog & listings
Chargebee
Paddle
9.0
Product management
Chargebee
Paddle
9.0
Branding
Chargebee
Paddle
7.6
Mobile storefront
Chargebee
Paddle
9.5
Product variations
Chargebee
Paddle
9.0
Website integration
Chargebee
Paddle
10.0
Visual customization
Chargebee
Paddle
6.5
CMS
Chargebee
Paddle
9.0

Online Shopping Cart

Chargebee
Paddle
9.7
Abandoned cart recovery
Chargebee
Paddle
9.5
Checkout user experience
Chargebee
Paddle
10.0

Online Payment System

Chargebee
Paddle
10.0
eCommerce security
Chargebee
Paddle
10.0

eCommerce Marketing

Chargebee
Paddle
8.5
Promotions & discounts
Chargebee
Paddle
8.0
Personalized recommendations
Chargebee
Paddle
9.0

eCommerce Business Management

Chargebee
Paddle
9.0
Multi-site management
Chargebee
Paddle
10.0
Order processing
Chargebee
Paddle
10.0
Inventory management
Chargebee
Paddle
8.0
Custom functionality
Chargebee
Paddle
8.0

Pros

Chargebee

  • I appreciate how Chargebee makes it very simple to create and manage plans and coupons.
  • Flexible coupons is a big plus. I have several plans, with and without signup fees. flexible coupons make it easy to apply them to the entire plan or just the setup fee.
  • Chargebee also handles getting customers to update their expired cards. There is a simple email that gives them quick access to their personal login. It's already written for you, just personalize it and send!
jeffrey samorano | TrustRadius Reviewer

Paddle

  • macOS application licensing/trials
  • JavaScript-based purchase page for web
  • Webhooks
Andrew Liakh | TrustRadius Reviewer

Cons

Chargebee

  • One-time charge will definitely need improvement. Given, they ARE a subscription-based sales software, but a better one-time charge functionality isn't that hard to do.
  • Pricing based on the usage and/or amount I put through Chargebee. I didn't use Chargebee too much, which was really why I stopped using it, but I would have continued if they could fit my usage to a reasonable price for their software.
  • Offline payments are harder to record. I don't know why I cannot send an offline invoice straight away to the client, it just goes to unpaid invoices first to be sent out at the next billing term. My clients get a surprise "UNPAID" invoice when I put in a new offline invoice for them... only for me to record their invoice as paid 5 mins later.
Anonymous | TrustRadius Reviewer

Paddle

  • More detailed dashboard
  • Invoicing feature for accepting direct payments
  • It's better if they can offer lower transaction rates
Tarun Mangukiya | TrustRadius Reviewer

Usability

Chargebee

Chargebee 8.0
Based on 1 answer
It's very easy to use once you know what you're doing. I found it very straight forward once I got the hang of things and was able to create plans easily for my business. I was also able to just charge my clients right away easily. Refunding was also easy when needed.
Anonymous | TrustRadius Reviewer

Paddle

No score
No answers yet
No answers on this topic

Alternatives Considered

Chargebee

A strong balance between flexibility and simplicity -- Chargebee has proved to be a product that is well liked across the organization, and from a technical standpoint does not present too many hiccups for our developers. We also feel the pricepoint is good in a market which often has very taxing pricing structures
Dailius Wilson | TrustRadius Reviewer

Paddle

Paddle has better customer experience than other offerings in its class. Provides a low overhead and quick setup solution when compared to direct Stripe integration. It is competitive on rates with other offerings and when features like frontline support, abandoned cart recovery, and user suggestions are factored into their offering, their rates are more than competitive.
Ben Lachman | TrustRadius Reviewer

Return on Investment

Chargebee

  • Does not work towards an ROI angle but is super helpful in terms of tracking and is really important to have a system like Chargebee in place.
Nivas Ravichandran | TrustRadius Reviewer

Paddle

  • Paddle takes only 5% of sales, in comparison to 30% as Apple does.
  • We added browser extension in-app purchases thanks to Paddle, which now generate our revenue.
Andrew Liakh | TrustRadius Reviewer

Pricing Details

Chargebee

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Chargebee Editions & Modules

Edition
Launch Plan (Free tier from Beta to Growth Stage - $50k aggregate revenue free)$0
Standard Plan$992
Pro Plan$1992
Enterprise Plan$5992
  1. per month
Additional Pricing Details
No transaction based fees. No setup cost. No monthly contracts. No hidden fees.

Paddle

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Paddle Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Chargebee
9.3
Paddle
9.3

Usability

Chargebee
8.0
Paddle

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