What users are saying about
25 Ratings
4 Ratings
25 Ratings
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Score 8.2 out of 100
4 Ratings
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Score 8 out of 100

Likelihood to Recommend

Chargebee

Chargebee is really well suited to any growing company. There is probably a lighter-weight solution that might be optimized for a 5 person startup. There may be better options if you're the size of Google. But if you're a venture-backed startup, growing anywhere from Series B to Series E it's great. The tool is purpose-built for SaaS billing, but it now has a ton of features that make non-SaaS billing easy as well.
Anonymous | TrustRadius Reviewer

Paddle

We feel that Paddle is well suited in any software offering that requires an in-app purchase flow or a custom built subscription model. It's ease of set up and low overhead make it particularly attractive to small and medium businesses and software vendors that manage multiple products with a similar purchase pipeline.In very large platform scenarios, a fully custom solution might provide more flexibility since direct integration with the underlying payment processor can be built in-house. With this of course comes the cost of initial engineering and maintenance.
Ben Lachman | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Chargebee
Paddle
8.7
Product catalog & listings
Chargebee
Paddle
9.0
Product management
Chargebee
Paddle
9.0
Branding
Chargebee
Paddle
7.6
Mobile storefront
Chargebee
Paddle
9.5
Product variations
Chargebee
Paddle
9.0
Website integration
Chargebee
Paddle
10.0
Visual customization
Chargebee
Paddle
6.5
CMS
Chargebee
Paddle
9.0

Online Shopping Cart

Chargebee
Paddle
9.7
Abandoned cart recovery
Chargebee
Paddle
9.5
Checkout user experience
Chargebee
Paddle
10.0

Online Payment System

Chargebee
Paddle
10.0
eCommerce security
Chargebee
Paddle
10.0

eCommerce Marketing

Chargebee
Paddle
8.5
Promotions & discounts
Chargebee
Paddle
8.0
Personalized recommendations
Chargebee
Paddle
9.0

eCommerce Business Management

Chargebee
Paddle
9.0
Multi-site management
Chargebee
Paddle
10.0
Order processing
Chargebee
Paddle
10.0
Inventory management
Chargebee
Paddle
8.0
Custom functionality
Chargebee
Paddle
8.0

Pros

Chargebee

  • Simple interface that new employees are able to navigate fairly easily
  • Provides simple dashboard information you need.
  • Really love the dunning that makes it much easier for us to collect expired credit card info. Otherwise we'd be doing it manually and that would be a huge pain
Brad Henderson | TrustRadius Reviewer

Paddle

  • macOS application licensing/trials
  • JavaScript-based purchase page for web
  • Webhooks
Andrew Liakh | TrustRadius Reviewer

Cons

Chargebee

  • One area that is difficult is that I don't have an easy way to allow users to select their own plan options. I have monthly and yearly plans, but no way to let the customer choose (not without custom code). This is the one thing that has caused extra work for me.
  • Configuring additional custom fields in the checkout form is possible, but not very intuitive.
jeffrey samorano | TrustRadius Reviewer

Paddle

  • More detailed dashboard
  • Invoicing feature for accepting direct payments
  • It's better if they can offer lower transaction rates
Tarun Mangukiya | TrustRadius Reviewer

Usability

Chargebee

Chargebee 8.0
Based on 1 answer
It's very easy to use once you know what you're doing. I found it very straight forward once I got the hang of things and was able to create plans easily for my business. I was also able to just charge my clients right away easily. Refunding was also easy when needed.
Anonymous | TrustRadius Reviewer

Paddle

No score
No answers yet
No answers on this topic

Support Rating

Chargebee

Chargebee 8.0
Based on 2 answers
Chargebee is simple to use, and we have had little need for support.
Will Goad | TrustRadius Reviewer

Paddle

No score
No answers yet
No answers on this topic

Alternatives Considered

Chargebee

A strong balance between flexibility and simplicity -- Chargebee has proved to be a product that is well liked across the organization, and from a technical standpoint does not present too many hiccups for our developers. We also feel the pricepoint is good in a market which often has very taxing pricing structures
Dailius Wilson | TrustRadius Reviewer

Paddle

Paddle has better customer experience than other offerings in its class. Provides a low overhead and quick setup solution when compared to direct Stripe integration. It is competitive on rates with other offerings and when features like frontline support, abandoned cart recovery, and user suggestions are factored into their offering, their rates are more than competitive.
Ben Lachman | TrustRadius Reviewer

Return on Investment

Chargebee

  • This tool has helped me to create better selling opportunities and I am building closer relations with my customers through self-service and churn management.
  • It is very simple to use and it has an intuitive interface as well. I am a satisfied customer.
Rebacca Flowers | TrustRadius Reviewer

Paddle

  • Paddle takes only 5% of sales, in comparison to 30% as Apple does.
  • We added browser extension in-app purchases thanks to Paddle, which now generate our revenue.
Andrew Liakh | TrustRadius Reviewer

Screenshots

Pricing Details

Chargebee

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Chargebee Editions & Modules

Edition
Rise$2491
Scale$5491
EnterpriseContact sales team
  1. per month
Additional Pricing Details
No transaction based fees. No setup cost. No monthly contracts. No hidden fees.

Paddle

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Paddle Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Chargebee
8.5
Paddle
9.3

Usability

Chargebee
8.0
Paddle

Support Rating

Chargebee
8.0
Paddle

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