What users are saying about
40 Ratings
11 Ratings
40 Ratings
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Score 7.4 out of 100
11 Ratings
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Score 5.9 out of 100

Feature Set Ratings

    Online Storefront

    Chargebee

    Feature Set Not Supported
    N/A
    2.0

    Paddle

    20%
    Paddle ranks higher in 9/9 features

    Product catalog & listings

    N/A
    0 Ratings
    2.0
    20%
    2 Ratings

    Product management

    N/A
    0 Ratings
    2.0
    20%
    3 Ratings

    Bulk product upload

    N/A
    0 Ratings
    1.0
    10%
    1 Rating

    Branding

    N/A
    0 Ratings
    2.0
    20%
    3 Ratings

    Mobile storefront

    N/A
    0 Ratings
    1.0
    10%
    3 Ratings

    Product variations

    N/A
    0 Ratings
    1.0
    10%
    3 Ratings

    Website integration

    N/A
    0 Ratings
    7.0
    70%
    4 Ratings

    Visual customization

    N/A
    0 Ratings
    1.0
    10%
    3 Ratings

    CMS

    N/A
    0 Ratings
    1.0
    10%
    2 Ratings

    Online Shopping Cart

    Chargebee

    Feature Set Not Supported
    N/A
    2.5

    Paddle

    25%
    Paddle ranks higher in 2/2 features

    Abandoned cart recovery

    N/A
    0 Ratings
    2.0
    20%
    3 Ratings

    Checkout user experience

    N/A
    0 Ratings
    3.0
    30%
    4 Ratings

    Online Payment System

    Chargebee

    Feature Set Not Supported
    N/A
    1.0

    Paddle

    10%
    Paddle ranks higher in 1/1 features

    eCommerce security

    N/A
    0 Ratings
    1.0
    10%
    3 Ratings

    eCommerce Marketing

    Chargebee

    Feature Set Not Supported
    N/A
    2.3

    Paddle

    23%
    Paddle ranks higher in 3/3 features

    Promotions & discounts

    N/A
    0 Ratings
    5.0
    50%
    3 Ratings

    Personalized recommendations

    N/A
    0 Ratings
    1.0
    10%
    2 Ratings

    SEO

    N/A
    0 Ratings
    1.0
    10%
    1 Rating

    eCommerce Business Management

    Chargebee

    Feature Set Not Supported
    N/A
    1.6

    Paddle

    16%
    Paddle ranks higher in 5/5 features

    Multi-site management

    N/A
    0 Ratings
    4.0
    40%
    2 Ratings

    Order processing

    N/A
    0 Ratings
    1.0
    10%
    4 Ratings

    Inventory management

    N/A
    0 Ratings
    1.0
    10%
    2 Ratings

    Shipping

    N/A
    0 Ratings
    1.0
    10%
    1 Rating

    Custom functionality

    N/A
    0 Ratings
    1.0
    10%
    2 Ratings

    Attribute Ratings

    • Chargebee is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    6.8

    Chargebee

    68%
    19 Ratings
    1.0

    Paddle

    10%
    4 Ratings

    Usability

    8.0

    Chargebee

    80%
    1 Rating

    Paddle

    N/A
    0 Ratings

    Support Rating

    8.0

    Chargebee

    80%
    2 Ratings

    Paddle

    N/A
    0 Ratings

    Likelihood to Recommend

    Chargebee

    Well-suited:
    • In a B2B set up - Post achieving some scale and having outgrown Google Sheets/ Excels. Won't add much value if you are dealing with fewer than 400-500 invoices a year.
    • We haven't explored their B2C subscription management side - but that is one of the key strengths of the platform.
    Anonymous | TrustRadius Reviewer

    Paddle

    I wouldn't recommend them to anybody because their support is getting worse and worse and their business processes require you to contact support whether you want to or not. You will be forced to contact support and then wait for days to get any meaningful response that's not a copy/pasted sentence from FAQ.
    Anonymous | TrustRadius Reviewer

    Pros

    Chargebee

    • Reliable: We've had virtually no issues since launch.
    • Care about customers: Chargebee's account managers/support team have always been very helpful/responsive.
    • Feature-rich: Chargebee has a ton of features that help us do what we want and they are consistently adding new features every quarter.
    Anonymous | TrustRadius Reviewer

    Paddle

    • Super easy to implement SDKs across supported platforms that support modern interface paradigms.
    • Real team members that provide backend support for merchant issues. We had issues addressed quickly and taken seriously whenever we needed anything.
    • Help with navigating VAT transparently. We never worried that we were messing up in this complicated area of international sales.
    • Great first line customer support reduces the need for an extensive customer support organization on our end. They dealt with all purchase related issues as well as lightweight technical issues (e.g pointing users to FAQs, update links, etc.).
    Ben Lachman | TrustRadius Reviewer

    Cons

    Chargebee

    • It wasn't allowing us to add a one time purchase without making it an ongoing subscription with only one payment. They may have fixed it very recently but that was a big pain from a reporting perspective (it was including one time purchasers as subscribers)
    • Email automation is not very robust. Difficult to customize triggers by subscription, you have to send the same message to all subscribers for a specific action
    • Wish it had a way to write off and cancel the subscription of customers who haven't updated their cc info. That can be a long painful and very manual process. And if that feature is available somewhere they don't do a good job of making that clear.
    Brad Henderson | TrustRadius Reviewer

    Paddle

    • Paddle support can be better
    • Paddle documentation lacks some important information
    • Mac analytics is very basic and limited
    Andrew Liakh | TrustRadius Reviewer

    Pricing Details

    Chargebee

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $0

    Chargebee Editions & Modules

    Edition
    Rise$2491
    Scale$5491
    EnterpriseContact sales team
    1. per month
    2. none
    Additional Pricing Details
    No transaction based fees. No setup cost. No monthly contracts. No hidden fees.

    Paddle

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0

    Paddle Editions & Modules

    Edition
    Customcustom pricing
    1. none
    Additional Pricing Details

    Usability

    Chargebee

    Chargebee 8.0
    Based on 1 answer
    It's very easy to use once you know what you're doing. I found it very straight forward once I got the hang of things and was able to create plans easily for my business. I was also able to just charge my clients right away easily. Refunding was also easy when needed.
    Anonymous | TrustRadius Reviewer

    Paddle

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Chargebee

    Chargebee 8.0
    Based on 2 answers
    Chargebee is simple to use, and we have had little need for support.
    Will Goad | TrustRadius Reviewer

    Paddle

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Chargebee

    The major reason to go with chargebee is its costing as compared to its competitors it is much useful and value for money.Also it has many features that is very practical and efficient to use it.I recommend to the people who involves low costing as well as futuristic features.
    Shivam Shrivastava | TrustRadius Reviewer

    Paddle

    Paddle supports easy credit/debit card payments. It supports companies across the world. It has the best user experience for our users.
    Tarun Mangukiya | TrustRadius Reviewer

    Return on Investment

    Chargebee

    • It was a step in the right direction compared to ReCharge
    • It had negative impacts on our revenue before we had our developers put some work into improving its capabilities with our website and software
    • Now, we are seeing some positive results (after some costly updating from our end)
    Anonymous | TrustRadius Reviewer

    Paddle

    • Increased sales due to abandoned cart recovery emails, etc.
    • Allowed us to experiment with novel in-app "reward for sharing" purchase incentives
    • Reduced VAT and customer sales support cost to close to zero.
    Ben Lachman | TrustRadius Reviewer

    Screenshots

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