Chargebee vs. Paddle

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Chargebee
Score 8.0 out of 10
N/A
ChargeBee is an all in one subscription billing solution designed to handle all the complexity of recurring billing. The product integrates with a range of other SaaS applications including SalesForce, accounting, and order fulfillment systems. Some key features include: Managed Subscription Billing, Flexible Billing Support and Automated Notifications.
$599
per month for up to USD 100K of billing per month; 0.75% on billing thereafter
Paddle
Score 5.9 out of 10
N/A
London-based Paddle offers an ecommerce and subscription management solution for software companies seeking a streamlined demonstration of their services and centralized management of their different service levels and cloud-based offerings.N/A
Pricing
ChargebeePaddle
Editions & Modules
Scale
$599
per month for up to USD 100K of billing per month; 0.75% on billing thereafter
Enterprise
Contact sales team
Custom
custom pricing
Offerings
Pricing Offerings
ChargebeePaddle
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsNo transaction based fees. No setup cost.
More Pricing Information
Community Pulse
ChargebeePaddle
Considered Both Products
Chargebee
Chose Chargebee
The major reason to go with chargebee is its costing as compared to its competitors it is much useful and value for money.Also it has many features that is very practical and efficient to use it.I recommend to the people who involves low costing as well as futuristic features.
Paddle

No answer on this topic

Top Pros
Top Cons
Features
ChargebeePaddle
Online Storefront
Comparison of Online Storefront features of Product A and Product B
Chargebee
-
Ratings
Paddle
6.0
6 Ratings
26% below category average
Product catalog & listings00 Ratings7.84 Ratings
Product management00 Ratings7.75 Ratings
Bulk product upload00 Ratings6.83 Ratings
Branding00 Ratings7.65 Ratings
Mobile storefront00 Ratings6.85 Ratings
Product variations00 Ratings2.74 Ratings
Website integration00 Ratings8.56 Ratings
Visual customization00 Ratings4.94 Ratings
CMS00 Ratings1.03 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
Chargebee
-
Ratings
Paddle
7.9
6 Ratings
3% above category average
Abandoned cart recovery00 Ratings8.25 Ratings
Checkout user experience00 Ratings7.76 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
Chargebee
-
Ratings
Paddle
7.8
5 Ratings
7% below category average
eCommerce security00 Ratings7.85 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
Chargebee
-
Ratings
Paddle
6.1
5 Ratings
22% below category average
Promotions & discounts00 Ratings9.25 Ratings
Personalized recommendations00 Ratings4.33 Ratings
SEO00 Ratings4.92 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
Chargebee
-
Ratings
Paddle
5.8
6 Ratings
31% below category average
Multi-site management00 Ratings4.63 Ratings
Order processing00 Ratings8.26 Ratings
Inventory management00 Ratings7.24 Ratings
Shipping00 Ratings1.01 Ratings
Custom functionality00 Ratings8.33 Ratings
Best Alternatives
ChargebeePaddle
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Score 7.7 out of 10
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Score 9.0 out of 10
Medium-sized Companies
Sage Intacct
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Score 8.7 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
Enterprises
Salesforce CPQ
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Score 7.7 out of 10
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Score 9.0 out of 10
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User Ratings
ChargebeePaddle
Likelihood to Recommend
8.4
(21 ratings)
6.6
(6 ratings)
Usability
8.0
(1 ratings)
-
(0 ratings)
Support Rating
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
ChargebeePaddle
Likelihood to Recommend
Chargebee
Well-suited:
  • In a B2B set up - Post achieving some scale and having outgrown Google Sheets/ Excels. Won't add much value if you are dealing with fewer than 400-500 invoices a year.
  • We haven't explored their B2C subscription management side - but that is one of the key strengths of the platform.
Read full review
Paddle
I wouldn't recommend them to anybody because their support is getting worse and worse and their business processes require you to contact support whether you want to or not. You will be forced to contact support and then wait for days to get any meaningful response that's not a copy/pasted sentence from FAQ.
Read full review
Pros
Chargebee
  • Reliable: We've had virtually no issues since launch.
  • Care about customers: Chargebee's account managers/support team have always been very helpful/responsive.
  • Feature-rich: Chargebee has a ton of features that help us do what we want and they are consistently adding new features every quarter.
Read full review
Paddle
  • Super easy to implement SDKs across supported platforms that support modern interface paradigms.
  • Real team members that provide backend support for merchant issues. We had issues addressed quickly and taken seriously whenever we needed anything.
  • Help with navigating VAT transparently. We never worried that we were messing up in this complicated area of international sales.
  • Great first line customer support reduces the need for an extensive customer support organization on our end. They dealt with all purchase related issues as well as lightweight technical issues (e.g pointing users to FAQs, update links, etc.).
Read full review
Cons
Chargebee
  • It wasn't allowing us to add a one time purchase without making it an ongoing subscription with only one payment. They may have fixed it very recently but that was a big pain from a reporting perspective (it was including one time purchasers as subscribers)
  • Email automation is not very robust. Difficult to customize triggers by subscription, you have to send the same message to all subscribers for a specific action
  • Wish it had a way to write off and cancel the subscription of customers who haven't updated their cc info. That can be a long painful and very manual process. And if that feature is available somewhere they don't do a good job of making that clear.
Read full review
Paddle
  • Analytics could support more flexible analysis of reported data and better custom events.
  • More customization of the drop in purchase UI on the web without the need for a full custom site integration.
  • Sometimes communication from their front line support staff has gone to the wrong address.
Read full review
Usability
Chargebee
It's very easy to use once you know what you're doing. I found it very straight forward once I got the hang of things and was able to create plans easily for my business. I was also able to just charge my clients right away easily. Refunding was also easy when needed.
Read full review
Paddle
No answers on this topic
Support Rating
Chargebee
Chargebee is simple to use, and we have had little need for support.
Read full review
Paddle
No answers on this topic
Alternatives Considered
Chargebee
The major reason to go with chargebee is its costing as compared to its competitors it is much useful and value for money.Also it has many features that is very practical and efficient to use it.I recommend to the people who involves low costing as well as futuristic features.
Read full review
Paddle
We tried using Stripe before Paddle, but it was a pain integrating it and it lacked the licensing. Paddle allows us just to add a payment button and don’t ever think about payment methods, we don’t have to make a separate button for card payments and another one for PayPal. Paddle does all this in their checkout process.
Read full review
Return on Investment
Chargebee
  • It was a step in the right direction compared to ReCharge
  • It had negative impacts on our revenue before we had our developers put some work into improving its capabilities with our website and software
  • Now, we are seeing some positive results (after some costly updating from our end)
Read full review
Paddle
  • We wanted to grow faster, which was possible once we integrate recurring payment gateway. And we've got Paddle to do that.
Read full review
ScreenShots

Chargebee Screenshots

Screenshot of Chargebee's metrics and reportingScreenshot of the Recurring Business Command CentreScreenshot of customer subscription nanagement organized onto a single page, where users can change plans, edit card details, add add-ons, apply credits, apply ad hoc charges and delay billing dateScreenshot of the customizable hosted checkout page

Paddle Screenshots

Screenshot of Padddle Payment Gateway