What users are saying about
40 Ratings
34 Ratings
40 Ratings
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Score 7.4 out of 100
34 Ratings
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Score 8.9 out of 100

Attribute Ratings

  • Zoho Invoice is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

6.8

Chargebee

68%
19 Ratings
8.0

Zoho Invoice

80%
10 Ratings

Usability

8.0

Chargebee

80%
1 Rating

Zoho Invoice

N/A
0 Ratings

Support Rating

8.0

Chargebee

80%
2 Ratings

Zoho Invoice

N/A
0 Ratings

Likelihood to Recommend

Chargebee

Well-suited:
  • In a B2B set up - Post achieving some scale and having outgrown Google Sheets/ Excels. Won't add much value if you are dealing with fewer than 400-500 invoices a year.
  • We haven't explored their B2C subscription management side - but that is one of the key strengths of the platform.
Anonymous | TrustRadius Reviewer

Zoho Invoice

Zoho Invoice is well suited for any business, regardless of size, that needs to have a way to create invoices with hourly or flat rates. It's easy to create and archive projects. It also integrates into their other tools, including Zoho Projects. Zoho is great for businesses who want to accept online payments.You can use PayPal, Stripe, and a few others. Clients can also pay via ACH. It lets you know when a payment is processing AND when it clears. I believe that it would not be well suited in instances where a company creates lots of credit notes (because from the invoice screen the credit will appear to grow, but when you check active credit notes, it is the right amount) or estimates (I can't figure out how to use this feature)
Robin Bull | TrustRadius Reviewer

Pros

Chargebee

  • Reliable: We've had virtually no issues since launch.
  • Care about customers: Chargebee's account managers/support team have always been very helpful/responsive.
  • Feature-rich: Chargebee has a ton of features that help us do what we want and they are consistently adding new features every quarter.
Anonymous | TrustRadius Reviewer

Zoho Invoice

  • Time tracking. Zoho invoice makes it super easy to track time and hours against specific clients and specific tasks.
  • Unbilled / billed time reporting. Zoho Invoice gives a dashboard view of hours yet to be billed, which helps keep on top of invoicing so nothing is missed.
  • Reporting. Zoho Invoice offers a robust reporting module for the price point. Canned reports can be customized easily.
  • Invoice sending and tracking. Zoho Invoice makes it easy to create and send invoices. Invoices are easy to clone, which makes creating regular, repeatable invoices a snap.
Tom Wondra | TrustRadius Reviewer

Cons

Chargebee

  • It wasn't allowing us to add a one time purchase without making it an ongoing subscription with only one payment. They may have fixed it very recently but that was a big pain from a reporting perspective (it was including one time purchasers as subscribers)
  • Email automation is not very robust. Difficult to customize triggers by subscription, you have to send the same message to all subscribers for a specific action
  • Wish it had a way to write off and cancel the subscription of customers who haven't updated their cc info. That can be a long painful and very manual process. And if that feature is available somewhere they don't do a good job of making that clear.
Brad Henderson | TrustRadius Reviewer

Zoho Invoice

  • Zoho Invoice can be complicated if you want to create a more advanced custom invoice or custom recurring invoice.
  • Zoho Invoice does not provide all of its functionalities on the mobile version of its platform.
  • Zoho Invoice is expensive for some small business owners especially if they don't plan on using it often.
.Kim Murphy | TrustRadius Reviewer

Pricing Details

Chargebee

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$0

Chargebee Editions & Modules

Edition
Rise$2491
Scale$5491
EnterpriseContact sales team
  1. per month
  2. none
Additional Pricing Details
No transaction based fees. No setup cost. No monthly contracts. No hidden fees.

Zoho Invoice

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Required
$0

Starting Price

$0 Per Organisation, Per Month

Zoho Invoice Editions & Modules

Edition
Free$01
  1. Per Organisation, Per Month
Additional Pricing Details
Zoho Invoice is a completely free product. It has no contracts, no ads, and no hidden fees

Usability

Chargebee

Chargebee 8.0
Based on 1 answer
It's very easy to use once you know what you're doing. I found it very straight forward once I got the hang of things and was able to create plans easily for my business. I was also able to just charge my clients right away easily. Refunding was also easy when needed.
Anonymous | TrustRadius Reviewer

Zoho Invoice

No score
No answers yet
No answers on this topic

Support Rating

Chargebee

Chargebee 8.0
Based on 2 answers
Chargebee is simple to use, and we have had little need for support.
Will Goad | TrustRadius Reviewer

Zoho Invoice

No score
No answers yet
No answers on this topic

Alternatives Considered

Chargebee

The major reason to go with chargebee is its costing as compared to its competitors it is much useful and value for money.Also it has many features that is very practical and efficient to use it.I recommend to the people who involves low costing as well as futuristic features.
Shivam Shrivastava | TrustRadius Reviewer

Zoho Invoice

Google Drive stored my invoices in one accessible location but required more time and maintenance. I didn't want to invest the time into building out sheet functions to carry over figures across sheets, so I researched invoicing options. I am already a fan of Zoho services, so it was an easy decision to try out their Invoicing site. Same login, the same level of support, free trial. No risk! I was pleased to find the solution on my first try.
Leigh Anne Pearson | TrustRadius Reviewer

Return on Investment

Chargebee

  • It was a step in the right direction compared to ReCharge
  • It had negative impacts on our revenue before we had our developers put some work into improving its capabilities with our website and software
  • Now, we are seeing some positive results (after some costly updating from our end)
Anonymous | TrustRadius Reviewer

Zoho Invoice

  • Zoho invoice allowed our company to seem very large even when we were just getting our start in a basement of a house...for free might I add as we were using the free version at those times.
//Roland Matte | TrustRadius Reviewer

Screenshots

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