Chargebee vs Zoho Invoice

• Reliable: We've had virtually no issues since launch.
• Care about customers: Chargebee's account managers/support team have always been very helpful/responsive.
• Feature-rich: Chargebee has a ton of features that help us do what we want and they are consistently adding new features every quarter.

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• Time tracking. Zoho invoice makes it super easy to track time and hours against specific clients and specific tasks.
• Unbilled / billed time reporting. Zoho Invoice gives a dashboard view of hours yet to be billed, which helps keep on top of invoicing so nothing is missed.
• Reporting. Zoho Invoice offers a robust reporting module for the price point. Canned reports can be customized easily.
• Invoice sending and tracking. Zoho Invoice makes it easy to create and send invoices. Invoices are easy to clone, which makes creating regular, repeatable invoices a snap.

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• It wasn't allowing us to add a one time purchase without making it an ongoing subscription with only one payment. They may have fixed it very recently but that was a big pain from a reporting perspective (it was including one time purchasers as subscribers)
• Email automation is not very robust. Difficult to customize triggers by subscription, you have to send the same message to all subscribers for a specific action
• Wish it had a way to write off and cancel the subscription of customers who haven't updated their cc info. That can be a long painful and very manual process. And if that feature is available somewhere they don't do a good job of making that clear.

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• Zoho Invoice can be complicated if you want to create a more advanced custom invoice or custom recurring invoice.
• Zoho Invoice does not provide all of its functionalities on the mobile version of its platform.
• Zoho Invoice is expensive for some small business owners especially if they don't plan on using it often.

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• It was a step in the right direction compared to ReCharge
• It had negative impacts on our revenue before we had our developers put some work into improving its capabilities with our website and software
• Now, we are seeing some positive results (after some costly updating from our end)

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• Zoho invoice allowed our company to seem very large even when we were just getting our start in a basement of a house...for free might I add as we were using the free version at those times.

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