What users are saying about
7 Ratings
19 Ratings
7 Ratings
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Score 7.6 out of 100
19 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 2.5 out of 100

Attribute Ratings

  • Chargent is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

9.6

Chargent

96%
4 Ratings
1.2

TouchBistro

12%
11 Ratings

Support Rating

9.6

Chargent

96%
6 Ratings
9.1

TouchBistro

91%
2 Ratings

Likelihood to Recommend

Chargent

For organisations keen to streamline their payment processes and who use Salesforce, this is a brilliant solution.
Hayden Whitworth | TrustRadius Reviewer

TouchBistro

TouchBistro has a very nice and user friendly point of sale system. They also have a very nice online ordering platform that integrates with the point of sale system. The customers are happy with the online ordering system and find it easy to use. The problem we have is that TouchBistro sent us a very small card reader and cumbersome to use for the clerks and customers. We have tried to get a card reader from TouchBistro that better suits our business but have not had any luck and little response
Anonymous | TrustRadius Reviewer

Pros

Chargent

  • Extremely easy to implement + 100% native on salesforce.com.
  • Payment information is on the opportunity level making it easily visible across teams.
  • Payment request feature allows cutomers to pay online via force.com site.
  • Supports recurring payments which allows payment processing to be run on an automated schedule.
Ahmed Bajwa | TrustRadius Reviewer

TouchBistro

  • The best thing about Touch Bistro is how user friendly it is! Works just like an iPhone. My younger employees hardly need any training on it.
  • Touch Bistro is very easy to set up and to maintain on a daily basis. Putting in my specific products and ingredients was simple. Adding modifiers, pricing and descriptions was simple enough. We have specials that change daily and updating the system in the morning is fast and easy.
  • Employees can clock in and out with Touch Bistro. Inventory can be tracked and updated.
  • Running reports is important in my business. Touch Bistro allows me to easily track my sales, for any period of time. I can easily find the numbers I need to pay my sales tax or do payroll. With just a few clicks I can compare my sales from month to month or year to year.
Robin Lilly | TrustRadius Reviewer

Cons

Chargent

  • Because it is a low fee, you need to do more configuration on your own to get it up and running.
Anonymous | TrustRadius Reviewer

TouchBistro

  • Online ordering can not be added on to once the customer arrives, can’t edit or change anything once placed
  • Slow speed to place next order, and syncing with debit machines
  • Frustrating that screen needs to be closed until payment goes through, hard in a very busy restaurant
  • New updates always cause glitches in the system. The last update I now have drinks printing to my kitchen that never did before.
  • Admin and servers not being able to do printouts
  • Discounts not displaying on day printouts
Anonymous | TrustRadius Reviewer

Pricing Details

Chargent

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Chargent Editions & Modules

Additional Pricing Details

TouchBistro

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$25 per month

TouchBistro Editions & Modules

Edition
POS License$691
Reservations$2291
Online Ordering$501
Gift Cards$251
  1. per month
Additional Pricing Details

Support Rating

Chargent

Chargent 9.6
Based on 6 answers
They were overwhelmingly easy to deal with and helped us work through some very specific use cases
Steve Stessman | TrustRadius Reviewer

TouchBistro

TouchBistro 9.1
Based on 2 answers
First of all, I hardly ever need support for Touch Bistro, that’s how well it works. In the very instances over the years where I did need to call, customer support was easily accessible and fast and accurate with their responses
Robin Lilly | TrustRadius Reviewer

Alternatives Considered

Chargent

Chargent has been better for us as it works within Salesforce and can be mapped into workflow processes and reporting.
Hayden Whitworth | TrustRadius Reviewer

TouchBistro

Toast does their own credit card processing in house, so we didn't have to deal with a third party. It streamlined things for us and gave us access to options that we didn't have with TouchBistro as a quick service Taproom. Again, both are great, it truly comes down to your setup and needs.
Jayelynn Willman | TrustRadius Reviewer

Return on Investment

Chargent

  • Decreased time to collect payments. Payment collection process can be integrated into team workflows, thus incentivizing quicker collection from customers.
  • Increased revenue collection as billing information is easily accessible on the opportunity.
  • Reduced labour needed to process payments. Recurring payments can be automated, payments can be accepted online.
Ahmed Bajwa | TrustRadius Reviewer

TouchBistro

  • The ROI is fantastic. Before TouchBistro we used a cash register with a paper tape and stand-alone credit terminal. Average transaction times were around 30-45 seconds. A long awkward time for a customer to stand and wait.
  • Because of the ability to almost instantly bring up the day/week/month’s metrics, I can plan and accurately schedule labor to accommodate the ebbs and flows of customers.
David Ayers | TrustRadius Reviewer

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