Chargent vs. TouchBistro

It was extremely useful for our business as we built a lot of workflow in Salesforce centered around having received deposits or payments from customers. Chargent provides a force.com site which allows customers to pay online directly without interacting with any agents. You can integrate the transaction data directly into your ERP or accounting software.

Incentivized

For a small business like ours, it works very well, is very user friendly, but the cost to add more tablets so that we can keep one at the bar, one on the interior dining area and one on the outside dining area is difficult as they have to be iPads, and there is an additional cost to add another tablet for use on the floor

Incentivized

• Low-cost payment processor
• Stable, well supported Salesforce integration
• Allows you the flexibility to configure as you like

Incentivized

• Very fast transaction times; I do not need to wait for the credit slip printer to respond, it is almost instantaneous.
• I can add, delete, or modify menu items on the fly and in real time in literally a handful of seconds.
• TouchBistro provides an intuitive and easy way to check my tasting room’s metrics in real time from anywhere on the globe.
• My employees are able to access a customized menu of item modifiers and discounts very quickly and easily.

Incentivized

• For us, there is not much I can think of that could be improved.

Incentivized

• Online ordering can not be added on to once the customer arrives, can’t edit or change anything once placed
• Slow speed to place next order, and syncing with debit machines
• Frustrating that screen needs to be closed until payment goes through, hard in a very busy restaurant
• New updates always cause glitches in the system. The last update I now have drinks printing to my kitchen that never did before.
• Admin and servers not being able to do printouts
• Discounts not displaying on day printouts

Incentivized

It's an incredibly easy system to navigate both from a management perspective as well as a service member perspective.Training, programming items and inventory, day to day sales, processing payments, gathering reports and data, gift card sales and processing (with the exception of online for us) is easy and seamless.

The company founders are quick to respond to any questions or issues and are obviously very well educated on their product. They have helped us brainstorm solutions that go beyond the scope of their product and generally provide an excellent customer experience.

Incentivized

First of all, I hardly ever need support for Touch Bistro, that’s how well it works. In the very instances over the years where I did need to call, customer support was easily accessible and fast and accurate with their responses

Incentivized

Chargent has been better for us as it works within Salesforce and can be mapped into workflow processes and reporting.

Incentivized

Toast overall was a very impressive system. However being new to Canada I was hesitant to sign. Clover worked well with payment processing but was not a great system for sales and service. Square would repeatedly crash and miss payments, their customer service was terrible and took too much effort to have any corrective assistance. We went with TouchBistro because in all the restaurants I have worked in this has been a consistent system and was able to integrate with Moneris payments.

• Reduced fees by .25%
• Reduced bad debt by 400K

Incentivized

• The consistency of ordering with Touch Bistro has aged me money! From the customer to the person who takes the order to the person who makes the order and then back to the customer we have less room for error with Touch Bistro.
• It can be slow during large volume times, especially if a lot of my customers are laying with credit cards or gift cards.

Incentivized