6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 6 reviews and ratings
Intercom
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Top Rated
311 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 311 reviews and ratings
Attribute Ratings
- Chatfuel is rated higher in 1 area: Likelihood to Recommend
- Intercom is rated higher in 1 area: Support Rating
Likelihood to Recommend
9.0
Chatfuel
90%
3 Ratings

8.6
Intercom
86%
95 Ratings
Likelihood to Renew
Chatfuel
N/A
0 Ratings

9.0
Intercom
90%
4 Ratings
Usability
Chatfuel
N/A
0 Ratings

8.0
Intercom
80%
2 Ratings
Support Rating
7.7
Chatfuel
77%
3 Ratings

8.0
Intercom
80%
5 Ratings
Implementation Rating
Chatfuel
N/A
0 Ratings

10.0
Intercom
100%
3 Ratings
Likelihood to Recommend
Chatfuel
Chatfuel is great for a small team looking to easily implement and set up Facebook chatbots for their clients for ease of community management, etc. Chatfuel is not necessarily meant for large scale operations that require complex workflows and chatbot requirements, it is limited to Facebook Messenger and is not 100% intuitive in this regard.

Verified User
Manager in Social Media
Marketing & Advertising Company, 11-50 employeesIntercom
The intercom is well suited for email handling. We are currently experimenting with IBM Watson virtual assistant integration to automate customer responses at the first point of contact. Would love to see Intercom develop its own deployable plug-and-play customer inquiry funnels (via eForms, chatbots, etc) which companies could embed as a widget that would seamlessly connect to the Intercom hub.

Verified User
Program Manager in Information Technology
Financial Services Company, 51-200 employeesPros
Chatfuel
- Easy to use without experience
- Cost vs. benefit ratio very good
- Integrations possible through API
- Conversion funnels can be created
Lider Servicio a cliente
ePesosFinancial Services, 11-50 employees
Intercom
- Its in-app overlay is both minimal, but also attention-grabbing. Our customers always know how to get ahold of us.
- Intercom's instant messaging platform allows to quickly drag and drop screenshots as well as a giphy menu, leading to a great customer experience.
- Intercom provides great reporting and blasting capabilities.

Verified User
Manager in Customer Service
Automotive Company, 51-200 employeesCons
Chatfuel
- Setting it up is time-consuming.

Verified User
Director in Marketing
Hospital & Health Care Company, 51-200 employeesIntercom
- Targeting messages appropriately
- We often have several messages compounding on top of each other
- I'd love if they could notify people who have not marked our announcements/messages/communication as read so that they don't end up having several un-related messages overwhelming them
- When a thread is continued from a previous questions, I wish it was more obvious that the conversation had already been started with a particular person

Verified User
Director in Marketing
Marketing and Advertising Company, 51-200 employeesPricing Details
Chatfuel
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0
Chatfuel Editions & Modules
Edition
Free | Free |
---|---|
Pro | $152 |
Premium | Contact sales team |
- none
- per month
- none
Additional Pricing Details
—Intercom
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Intercom Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Chatfuel
No score
No answers yet
No answers on this topic
Intercom
Intercom 9.0
Based on 4 answers
It's currently a perfect fit for our needs, and we are customer-focused and small. When we grow, we may need to re-evaluate, but our current team finds it easy. Reviewing conversations is simple and allows for great training. The canned replies make service fast and easy. Smart suggestions remove the need to re-write technical walkthroughs and explanations for our FAQ
Support Operations
Hungry HarvestFood & Beverages, 11-50 employees
Usability
Chatfuel
No score
No answers yet
No answers on this topic
Intercom
Intercom 8.0
Based on 2 answers
It is very easy to learn and use for newbies. They use their features to help the user learn how to work Intercom. I was guided by product tours several times during my initial training. Being slightly more advanced with technology, I wish I could make more changes to the platform, but they have designed it in a way to make it easier for all levels of tech users.

Verified User
Employee in Marketing
Marketing & Advertising Company, 11-50 employeesSupport Rating
Chatfuel
Chatfuel 7.7
Based on 3 answers
I haven't dealt with the support channel, so I cannot provide a full review for this

Verified User
Manager in Social Media
Marketing & Advertising Company, 11-50 employeesIntercom
Intercom 8.0
Based on 5 answers
We received an almost immediate response, however, despite the issue being quite urgent and stating that, we did not receive an update for almost an entire day. When we requested an update, we were told that this was due to time differences between the person that received the request and us. The timely nature of support should not be dependent on a single person
Customer Success Manager
Schoox, Inc.E-Learning, 11-50 employees
Implementation Rating
Chatfuel
No score
No answers yet
No answers on this topic
Intercom
Intercom 10.0
Based on 3 answers
Super easy implementation, no issues whatsoever, I can say I envy this part of Intercom
VP Client Services
AppsFlyerInternet, 51-200 employees
Alternatives Considered
Chatfuel
Both offer bot service to reply to messages from Facebook. The difference is that Chatfuel gives you the option of being able to create conversion funnels or fixed conversation changes.
Connecting to our API is free from Chatfuel and integration with other providers has an additional cost.
AIVO has no option to create conversation flows if not through keywords.
Lider Servicio a cliente
ePesosFinancial Services, 11-50 employees
Intercom
It wasn't listed up there but Salesforce also has a program called Digital Engagement outside of Pardot that is its very own chat bot. The support that you get with Salesforce products can be a bit hit or miss, as well it is generally more expensive than programs like Intercom. The integration can't be beat, to be sure, but unless your chat bot is receiving dozens of messages a day the limitations of the Intercom-Salesforce integration are negligible the price of changing over to a new platform, having to work with a Salesforce specialist, and the literal price itself.

Verified User
Employee in Marketing
Computer Software Company, 51-200 employeesReturn on Investment
Chatfuel
- It helped overall with visitor engagement.

Verified User
Director in Marketing
Hospital & Health Care Company, 51-200 employeesIntercom
- We've seen an increase in number of registrations for webinars by advertising them in-app using intercom.
- Greater awareness of product releases which has help reduce frustration and promote satisfaction and ultimately stickiness to product.
- Greater number of leads because visitors to website are more likely to submit a query in a chat box than send a direct email.
Product Manager
Spotlight ReportingComputer Software, 11-50 employees