Chatfuel vs. Intercom

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Chatfuel
Score 9.9 out of 10
N/A
Chatfuel headquartered in San Francisco provides their AI chatbot building tool for Facebook Messenger.
$15
per month
Intercom
Score 8.7 out of 10
N/A
Intercom is an AI-first customer service platform that enhances the customer experience and improves operational efficiency, built on a single AI system with three major components: AI Agent, AI Copilot and AI Analyst (coming soon) to deliver customer service.
$39
per month per seat
Pricing
ChatfuelIntercom
Editions & Modules
Pro
$15
per month
Free
Free
Premium
Contact sales team
Essential
$39
per month per seat
Advanced
$99
per month per seat
Expert
$139
per month per seat
The Early Stage program
From $65 for 5 support seats
per month
Proactive Support Plus add-on
from $99
per month
Offerings
Pricing Offerings
ChatfuelIntercom
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsAI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support.
More Pricing Information
Features
ChatfuelIntercom
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Chatfuel
-
Ratings
Intercom
8.2
115 Ratings
5% above category average
Organize and prioritize service tickets00 Ratings8.4105 Ratings
Expert directory00 Ratings8.468 Ratings
Subscription-based notifications00 Ratings7.868 Ratings
ITSM collaboration and documentation00 Ratings8.575 Ratings
Ticket creation and submission00 Ratings8.3107 Ratings
Ticket response00 Ratings7.7113 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Chatfuel
-
Ratings
Intercom
7.4
118 Ratings
4% below category average
External knowledge base00 Ratings7.5117 Ratings
Internal knowledge base00 Ratings7.2101 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Chatfuel
-
Ratings
Intercom
8.1
115 Ratings
7% above category average
Customer portal00 Ratings8.591 Ratings
IVR00 Ratings7.737 Ratings
Social integration00 Ratings7.270 Ratings
Email support00 Ratings8.8109 Ratings
Help Desk CRM integration00 Ratings8.482 Ratings
Best Alternatives
ChatfuelIntercom
Small Businesses
IBM watsonx Assistant
IBM watsonx Assistant
Score 9.1 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Medium-sized Companies
Zoom Contact Center
Zoom Contact Center
Score 9.2 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Enterprises
Conversica
Conversica
Score 9.6 out of 10
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ChatfuelIntercom
Likelihood to Recommend
9.0
(3 ratings)
9.1
(265 ratings)
Likelihood to Renew
-
(0 ratings)
8.9
(19 ratings)
Usability
-
(0 ratings)
8.9
(173 ratings)
Availability
-
(0 ratings)
9.1
(1 ratings)
Performance
-
(0 ratings)
9.1
(1 ratings)
Support Rating
7.7
(3 ratings)
7.0
(10 ratings)
Online Training
-
(0 ratings)
8.1
(2 ratings)
Implementation Rating
-
(0 ratings)
7.5
(5 ratings)
Product Scalability
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
ChatfuelIntercom
Likelihood to Recommend
Chatfuel
Chatfuel is great for a small team looking to easily implement and set up Facebook chatbots for their clients for ease of community management, etc. Chatfuel is not necessarily meant for large scale operations that require complex workflows and chatbot requirements, it is limited to Facebook Messenger and is not 100% intuitive in this regard.
Read full review
Intercom
Well suited for real time customer support needs - that's where it really shines. Well suited for proactive outreach and the ability to gather feedback from customers + surveys. Less appropriate for a non techie company to set it up, basically any sort of changes in integration have to be done by an engineer.
Read full review
Pros
Chatfuel
  • Easy to use without experience
  • Cost vs. benefit ratio very good
  • Integrations possible through API
  • Conversion funnels can be created
Read full review
Intercom
  • Intercom's ability to centralize customer communication is a game-changer.
  • Intercom's automation features have saved us time and streamlined workflows.
  • Help desk for users.
  • Intercom seamlessly integrates with a variety of other tools and platforms, enhancing its functionality and making it a central part of our tech stack.
Read full review
Cons
Chatfuel
  • Setting it up is time-consuming.
Read full review
Intercom
  • The AI tools should have a make shorter option
  • The research is difficult compared to other platforms such as Zendesk where it is easier to find stuff (accounts, emails, messages...)
  • I know that you could integrate better AI tools! The chatbot is amazing, so I'm just missing more AI tools to increase productivity
Read full review
Likelihood to Renew
Chatfuel
No answers on this topic
Intercom
We have been and will be continuing our journey with Intercom and nothing too concerning has happened that I have experienced or heard of that has us on the edge yet. If it ever happens it will be something along the lines of "Outgrowing" the use of need of the platform.
Read full review
Usability
Chatfuel
No answers on this topic
Intercom
Everything is very straightforward and easy to see, explore, and use. Intercom provides walkthroughs and helps guides in case something is not apparent to the user and has their agents available to help. I always feel confident when exploring new features or making changes that I can have it accomplished due to the service they provide.
Read full review
Reliability and Availability
Chatfuel
No answers on this topic
Intercom
always there
Read full review
Performance
Chatfuel
No answers on this topic
Intercom
works perfect
Read full review
Support Rating
Chatfuel
I haven't dealt with the support channel, so I cannot provide a full review for this
Read full review
Intercom
Intercom is the premier customer support/engagement model and it definitely has one of the top tier customer support teams as well. I don't think I have ever waited more than 5 minutes to get the information I need or get help with an issue. They are incredible and I aim to model our customer service department after them.
Read full review
Online Training
Chatfuel
No answers on this topic
Intercom
Easy to know the learning path
Read full review
Implementation Rating
Chatfuel
No answers on this topic
Intercom
The implementation was surprisingly easy but we are having to adapt from our old process to work well with Intercom.
Read full review
Alternatives Considered
Chatfuel
Both offer bot service to reply to messages from Facebook. The difference is that Chatfuel gives you the option of being able to create conversion funnels or fixed conversation changes.
Connecting to our API is free from Chatfuel and integration with other providers has an additional cost.
AIVO has no option to create conversation flows if not through keywords.
Read full review
Intercom
We've used both Drift and Salesforce chat at Owl Labs in the past, and I didn't find them to meet our needs or customer needs the way Intercom has been able to. Intercom ranks higher for us regarding Integrations offered, customization, AI functionality, and user-friendliness. In the past, if chat visitors would click around our website, they'd have to start their chat over again from the start and lose their communication history with us. We also found that Salesforce chat did not have enough customization that we needed. One small example is that in Intercom, you can see when another teammate is looking at a chat and tag them in notes to collaborate. We didn't have access to anything like that when using Salesforce chat. Intercom has made it easy to work alongside one another to be more efficient.
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Return on Investment
Chatfuel
  • It helped overall with visitor engagement.
Read full review
Intercom
  • I like how easy it is to spot the user data needed to assist our members.
  • Love how easy it is to link articles on the chat that will help both us and the customers.
  • I like that the sales force or the tickets is already connected on the chat
Read full review
ScreenShots

Intercom Screenshots

Screenshot of AI Agent - The agent resolves 50% of support volume.Screenshot of AI Copilot - A personal AI assistant for every support agent.Screenshot of Omnichannel inbox - AI-enhanced to increase productivity.Screenshot of Tickets - Intercom tickets are designed for collaboration so complex issues are resolved faster.Screenshot of Help Center -  The help center powers AI and self-serve support.Screenshot of Workflows - Automations are built using the Intercom no code visual builder.