What users are saying about

Chatfuel vs Intercom

Chatfuel
6 Ratings
Intercom
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Top Rated
311 Ratings

Chatfuel

6 Ratings
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Score 8.4 out of 100

Based on 6 reviews and ratings

Intercom

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Top Rated
311 Ratings
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Score 8.4 out of 100

Based on 311 reviews and ratings

Attribute Ratings

  • Chatfuel is rated higher in 1 area: Likelihood to Recommend
  • Intercom is rated higher in 1 area: Support Rating

Likelihood to Recommend

9.0

Chatfuel

90%
3 Ratings
8.6

Intercom

86%
95 Ratings

Likelihood to Renew

Chatfuel

N/A
0 Ratings
9.0

Intercom

90%
4 Ratings

Usability

Chatfuel

N/A
0 Ratings
8.0

Intercom

80%
2 Ratings

Support Rating

7.7

Chatfuel

77%
3 Ratings
8.0

Intercom

80%
5 Ratings

Implementation Rating

Chatfuel

N/A
0 Ratings
10.0

Intercom

100%
3 Ratings

Likelihood to Recommend

Chatfuel

Chatfuel is great for a small team looking to easily implement and set up Facebook chatbots for their clients for ease of community management, etc. Chatfuel is not necessarily meant for large scale operations that require complex workflows and chatbot requirements, it is limited to Facebook Messenger and is not 100% intuitive in this regard.

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Anonymous | TrustRadius Reviewer
Verified User
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Intercom

The intercom is well suited for email handling. We are currently experimenting with IBM Watson virtual assistant integration to automate customer responses at the first point of contact. Would love to see Intercom develop its own deployable plug-and-play customer inquiry funnels (via eForms, chatbots, etc) which companies could embed as a widget that would seamlessly connect to the Intercom hub.

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Anonymous | TrustRadius Reviewer
Verified User
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Pros

Chatfuel

  • Easy to use without experience
  • Cost vs. benefit ratio very good
  • Integrations possible through API
  • Conversion funnels can be created

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Jorge Guevara | TrustRadius Reviewer
Jorge Guevara
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Intercom

  • Its in-app overlay is both minimal, but also attention-grabbing. Our customers always know how to get ahold of us.
  • Intercom's instant messaging platform allows to quickly drag and drop screenshots as well as a giphy menu, leading to a great customer experience.
  • Intercom provides great reporting and blasting capabilities.

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Anonymous | TrustRadius Reviewer
Verified User
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Cons

Chatfuel

  • Setting it up is time-consuming.

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Anonymous | TrustRadius Reviewer
Verified User
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Intercom

  • Targeting messages appropriately
  • We often have several messages compounding on top of each other
  • I'd love if they could notify people who have not marked our announcements/messages/communication as read so that they don't end up having several un-related messages overwhelming them
  • When a thread is continued from a previous questions, I wish it was more obvious that the conversation had already been started with a particular person

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Anonymous | TrustRadius Reviewer
Verified User
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Pricing Details

Chatfuel

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

$0

Chatfuel Editions & Modules

Edition
FreeFree
Pro$152
PremiumContact sales team
  1. none
  2. per month
  3. none
Additional Pricing Details
—

Intercom

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

—

Intercom Editions & Modules

—
Additional Pricing Details
—

Likelihood to Renew

Chatfuel

No score
No answers yet
No answers on this topic

Intercom

Intercom 9.0
Based on 4 answers
It's currently a perfect fit for our needs, and we are customer-focused and small. When we grow, we may need to re-evaluate, but our current team finds it easy. Reviewing conversations is simple and allows for great training. The canned replies make service fast and easy. Smart suggestions remove the need to re-write technical walkthroughs and explanations for our FAQ

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Ariana Thompson | TrustRadius Reviewer
Ariana Thompson
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Usability

Chatfuel

No score
No answers yet
No answers on this topic

Intercom

Intercom 8.0
Based on 2 answers
It is very easy to learn and use for newbies. They use their features to help the user learn how to work Intercom. I was guided by product tours several times during my initial training. Being slightly more advanced with technology, I wish I could make more changes to the platform, but they have designed it in a way to make it easier for all levels of tech users.

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Anonymous | TrustRadius Reviewer
Verified User
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Support Rating

Chatfuel

Chatfuel 7.7
Based on 3 answers
I haven't dealt with the support channel, so I cannot provide a full review for this

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Anonymous | TrustRadius Reviewer
Verified User
View all 3 answers on this topic

Intercom

Intercom 8.0
Based on 5 answers
We received an almost immediate response, however, despite the issue being quite urgent and stating that, we did not receive an update for almost an entire day. When we requested an update, we were told that this was due to time differences between the person that received the request and us. The timely nature of support should not be dependent on a single person

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George Markou | TrustRadius Reviewer
George Markou
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Implementation Rating

Chatfuel

No score
No answers yet
No answers on this topic

Intercom

Intercom 10.0
Based on 3 answers
Super easy implementation, no issues whatsoever, I can say I envy this part of Intercom

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Ziv Peled | TrustRadius Reviewer
Ziv Peled
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Alternatives Considered

Chatfuel

Both offer bot service to reply to messages from Facebook. The difference is that Chatfuel gives you the option of being able to create conversion funnels or fixed conversation changes.
Connecting to our API is free from Chatfuel and integration with other providers has an additional cost.
AIVO has no option to create conversation flows if not through keywords.

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Jorge Guevara | TrustRadius Reviewer
Jorge Guevara
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Intercom

It wasn't listed up there but Salesforce also has a program called Digital Engagement outside of Pardot that is its very own chat bot. The support that you get with Salesforce products can be a bit hit or miss, as well it is generally more expensive than programs like Intercom. The integration can't be beat, to be sure, but unless your chat bot is receiving dozens of messages a day the limitations of the Intercom-Salesforce integration are negligible the price of changing over to a new platform, having to work with a Salesforce specialist, and the literal price itself.

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Anonymous | TrustRadius Reviewer
Verified User
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Return on Investment

Chatfuel

  • It helped overall with visitor engagement.

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Anonymous | TrustRadius Reviewer
Verified User
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Intercom

  • We've seen an increase in number of registrations for webinars by advertising them in-app using intercom.
  • Greater awareness of product releases which has help reduce frustration and promote satisfaction and ultimately stickiness to product.
  • Greater number of leads because visitors to website are more likely to submit a query in a chat box than send a direct email.

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Nikhil George | TrustRadius Reviewer
Nikhil George
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Screenshots

Chatfuel

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