Chatfuel vs. Smartsupp

Chatfuel is great for a small team looking to easily implement and set up Facebook chatbots for their clients for ease of community management, etc. Chatfuel is not necessarily meant for large scale operations that require complex workflows and chatbot requirements, it is limited to Facebook Messenger and is not 100% intuitive in this regard.

Incentivized

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Smartsupp is good for every ecommerce with need to answer questions of clients and comunicate with them. A lot of convesations can be automated, so I need less people to do the same work

• Easy to use without experience
• Cost vs. benefit ratio very good
• Integrations possible through API
• Conversion funnels can be created

Incentivized

Independently Invited by TrustRadius

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• Ability for multi-platform login between Android, Apple IOS, and Windows
• Much less buggy than our previous Chat provider
• Ability to see Live and Offline visitors

• Setting it up is time-consuming.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• I wish we would be able to check ip adresses so we can link the chats so companies before they fill out a contact form

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Customer response has been much better.In the past, the conversion rate for our services has been very low, probably due to poor UI/UX.But considering that we were still getting a certain number of conversions, we believe that the demand from users was very strong.With the addition of the chat function, we now have a point of contact with customers who had not converted.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I haven't dealt with the support channel, so I cannot provide a full review for this

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Both offer bot service to reply to messages from Facebook. The difference is that Chatfuel gives you the option of being able to create conversion funnels or fixed conversation changes.

Connecting to our API is free from Chatfuel and integration with other providers has an additional cost.

AIVO has no option to create conversation flows if not through keywords.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

All the features found in other programs in Smartsupp are brought together. In addition, the price offer is attractive, and the multitude of selection of options and possible add-ons is very large and tailored to different thresholds, so everyone should choose an offer perfectly suited to their needs. I haven't had the need to use support, so it's hard for me to judge, but the very fact that I haven't had to do so probably speaks well for it.

• It helped overall with visitor engagement.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• It has a very positive impact. I need less workers to do the same job.
• A lot of communication can be automated - especially answers for simple questions.