Likelihood to Recommend
[Chatter] is the tool that makes our relations
stronger. It provides advanced ways of communication. I have trained my many team members because of the easy features and functions of this tool, It is very user-friendly. Give it a try if you want to improve your relations with your customers. It will surely enhance the productivity of your organization. Read full review
Pigeon Messengr functions well as a general communication tool. In my experience, the only area it is not well suited for is transferring documents with specialized file formats. I also am not aware of what its auditability is like, but we are using it so it must be there.
Read full review Pros Chatter provides us with a live internal conversation for all to see without the noise that other mediums have i.e. e-mail. One of the main features that really works well is the 'Groups' that you can join. We have multiple groups set up to not only distribute procedural changes and communicate news etc, but also have conversations around upcoming tasks in the months ahead. Chatter works really well in instances where we need to look over historical conversations that have been had and the sentiment of those conversations with our shareholders, often using hashtags. Read full review Notifications - I can minimize the window while I'm working and new messages will pop up on my screen so I don't have to remember to check the channel. Statuses - we always put up a status of what we're working on, I like how you can hover over user names and it will show you their statuses. Overall look - I don't know if my company chose the color scheme but it's really sharp. Also love that I can use Dark Mode, easier on my eyes for sure! Read full review Cons Groups does not have the private messaging functionality. Since most collaboration takes place in Groups, private messaging would allow for relevant conversations to be contained and not reside separately. On a Group index page, there are two boxes for Information and Description. These content types seem redundant. You could replace both with a content type called About the Group. There could also be another box listing the Owners for quick reference. On the main index page, the newsfeed has the same look and feel of most social platforms like Facebook, LinkedIn, Jive, IBM Connections, SharePoint. There could be an alternate display of tiles that shows People you interact with most frequently, Files you access most often, most recent Topics, etc. The display could be something like Delve in Microsoft Office 365. On the main index page in the right rail, it would be useful to have the ability to incorporate RSS feeds to gather outside content. Many departments heavily leverage RSS feeds to compile competitive intelligence and cultivate general awareness. For user profiles, can we combine Feed and Overview into one consolidated view? It would save users a click to find relevant information about the person. Also, the Contact module should also have the person's phone number for convenience. The Files feature does not allow for real-time, concurrent document editing. You have to download the document, make your edits, save, and then upload a new version, which only allows for one editor at a time. Read full review Sometimes a message will get broken up and I am unable to view it all at once. It would be nice if it had a way to select a message as being unread. I like to leave messages unread as reminders but sometimes need to just read them first. It won't allow me to upload a picture because it has to be of a very small size. Would be more personal if I could use a picture on my profile. Read full review Likelihood to Renew
Chatter can fulfill at least 85-90% of our business requirements in an easy-to-use platform. Usability is a key requirement and we have had our share of bad usability experiences. In our experience, even the most novice users were able to pick up Chatter in a relatively short amount of time with little/no assistance.
Read full review Usability
It is easy to use but the impact of it feels like it is a bit antiquated. It does not feel collaborative and real time. Chatter is more akin to email versus Slack or Hangouts where it feels like problems are being solved as you are communicating.
Read full review Reliability and Availability
I've never had it be not available.
Read full review Performance
Occasionally, files can take forever to upload and download, and the calendar integrations also don't work sometimes.
Read full review Support Rating
If I ever came to a situation where i needed help they do a very good job of getting back to us quickly to explain our error or why we are not seeing something. The support is quick to help provide groups or teams if you seek. Fortunately it is user friendly so I rarely need support
Read full review Alternatives Considered Skype
is used more for audio calls. Chatter is used to track updates on items of interest in Salesforce. Chatter is deeply integrated with other Salesforce products. No other competing products come close.
is a traditional project management tool. So it does not compete with Chatter. Because of its close integration with Salesforce, it is a unique tool for Salesforce users.
Read full review
Pigeon Messengr has everything in one, although there are some things that could be improved, what product doesn't? I prefer it over some of the other platforms because it is more organized for our business needs and communications, and it has several updates a month to make sure everything is working properly.
Read full review Scalability
I have not noticed any issues for a company of about 400 employees. I imagine the channel functionality would enable fairly unlimited scaling.
Read full review Return on Investment Chatter has closed deals faster, and brought us in revenue at a quicker rate in turn. Chatter has left some things undone simply because people didn't see it and it has cost us a few deals. Overall, Chatter has brought us a cleaner, more efficient Salesforce process and brought in revenue because of organization. Read full review Positive - less time wasted on emails Positive - less expensive than having a chat tool and a video tool (and phones!) Negative - sometimes tone is hard to convey in text, and this has led to a couple of misunderstandings Read full review ScreenShots